Menu
Write a review
File a complaint
Old Navy

Old Navy review: Customer service

A
Author of the review
2:32 pm UTC

We actually contemplated on putting in a complaint, especially as someone who works in customer service herself. But I feel it is needed, we were at the Muncy PA Old Navy about a week and a half ago. We picked up these shirts that said they were 99 cents for our son and when we went up to see if they were that actual price the lady that checked us out was very rude and belittled us. The sign should of been moved if that wasn't the correct price, but besides the point as she was checking us out she was giving us attitude and there was also no name tags present. We gave her a $50 bill for the items we did purchase and she ran it through the machine that checks if it is real or fake and obviously it went through but then she threw the machine at her register then picked her cell phone up and chucked that as well onto her area. We were not rude to her at all, we asked a simple question. I think her behavior was completely uncalled for, I've worked in customer service for years and even if I get a rude customer (which we weren't) I'm just making my point I don't even do things like that, because my job is to remain professional and to answer questions to the best of my knowledge in a professional manner. Which she wasn't at all. She should of handled the situation a complete different way her job is to check customers out and answer questions that are presented to her, my fiancé and I were very upset at the customer service we received considering we were not rude one bit and we were treated very poorly over asking a question especially in front of so many other people it was quite embarrassing and unfathomable. And it is frustrating I can't even say who she was because all 3 checking people out did not have a name tag present and I feel they should be for manners like this!

Update by Amanda Parker
Dec 12, 2021 2:34 pm UTC

Customer service

0 comments
Add a comment

More Old Navy reviews & complaints

Old Navy - different prices in store vs. online 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Old Navy - unnotified credit card limit decrease 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Old Navy - check payment 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Old Navy reviews and complaints
  1. Old Navy Contacts

  2. Old Navy phone numbers
    Click up if you have successfully reached Old Navy by calling +1 (800) 653-6289 phone number 0 0 users reported that they have successfully reached Old Navy by calling +1 (800) 653-6289 phone number Click down if you have unsuccessfully reached Old Navy by calling +1 (800) 653-6289 phone number 0 0 users reported that they have UNsuccessfully reached Old Navy by calling +1 (800) 653-6289 phone number
    United States
    Click up if you have successfully reached Old Navy by calling +1 (614) 744-3908 phone number 0 0 users reported that they have successfully reached Old Navy by calling +1 (614) 744-3908 phone number Click down if you have unsuccessfully reached Old Navy by calling +1 (614) 744-3908 phone number 0 0 users reported that they have UNsuccessfully reached Old Navy by calling +1 (614) 744-3908 phone number
    USA & International
    Click up if you have successfully reached Old Navy by calling +1 (866) 450-5294 phone number 0 0 users reported that they have successfully reached Old Navy by calling +1 (866) 450-5294 phone number Click down if you have unsuccessfully reached Old Navy by calling +1 (866) 450-5294 phone number 0 0 users reported that they have UNsuccessfully reached Old Navy by calling +1 (866) 450-5294 phone number
    Old Navy Card
    Click up if you have successfully reached Old Navy by calling +1 (866) 450-5295 phone number 0 0 users reported that they have successfully reached Old Navy by calling +1 (866) 450-5295 phone number Click down if you have unsuccessfully reached Old Navy by calling +1 (866) 450-5295 phone number 0 0 users reported that they have UNsuccessfully reached Old Navy by calling +1 (866) 450-5295 phone number
    Navyist by Old Navy
    More phone numbers
  3. Old Navy emails
  4. Old Navy address
    6007 Green Pointe Drive, Groveport, Ohio, 43125, United States
  5. Old Navy social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all Old Navy contacts
Old Navy Category
Old Navy is ranked 10 among 108 companies in the Clothing and Accessories category