Office Depot review: fire sticks

Bought a fire stick online to be picked up in an hour, paid with my debit card. Few hours later I received a text message that there was an "issue" with my order and a store manager will call me.
Nobody ever called so I stopped by the store to find out that my order was cancel because they didn't have the item I bought online (showing it was on stock).
The female store manager that had the worst attitude indicated that my money will be refunded in 72 hours, no store credit could be issue to buy another fire stick at the store. NOTHING could be done but to buy another one and just wait for the refund.
Unfortunately I had no choice but to do that. I been an Office Depot customers for over +40 years and is unreal the way things are been handle by office depot and their employees. Shame on you guys, this is so wrong. No customer service at all. VERY VERY UNSATISFIED