RealPage
Reviews and Complaints

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

The business Pratices of AIMCO and NWP are in non-compliance with the Laws in the State of Texas. It is only a matter of time when one of two things happen. a) their License to operate in Texas is suspended. b) they are sued off the map under the "Texas Deceptive Practices Act of 1973." Fortnately in Texas we have an Attorney General and Laws that actually have teeth against corporate vampires like these two. AIMCO is so desperate for money they will do anything to survive, ranging from allowing their property's to become support centers for cults such as Jehovah Witnesses to working price guaging scams with their favorite billing company NWP..

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

I should have mentioned in my post earlier: I have a submeter and yet, just a few weeks ago a NWP employee came in to 'check and reset my meter'. I am gone most of the time so water and sewer usage is minimal at best. I workout and shower at the gym. My complaint is mainly all the fees and the helplessness one feels as these fees and charges are beyond your control.

At least with Xcel Energy you can control your energy consumption; not with NWP. We have a trash valet service my community added a few months ago. Laughingly called as it amounts to a plastic 'bench' outside your door in which to throw trash bags. I'd rather just throw my own trash in the many dumpsters on the property, but no...it's mandatory...and that costs $20/month!

I'm so annoyed about this as you are really unable to budget because the bill keeps going up...it never ever ever goes down!

This lady's complaint about unjust fees is totally on point. I am so angry about it as I live in a rental property south of Denver, Colorado and my so-called fees and charges keep increasing seemingly month after month. Here's a breakdown:

Allocated Water Service $11.57
Submetered Water Service Tier 1 $10.52
Submetered Water Service Tier 2 $2.78
Water System Investment Fee $7.22
Allocated Sewer Service $3.69
Stormwater $3.06
Submetered Sewer Service $21.23
Trash Base Fee $20.00
Meter Read Fee $0.35
Service Fee $5.45

This totals $85.87 a month! Up from $35.00 a month just 2 months ago. I mean, it's so obviously padding and erroneous charges.

Beware when you sign a new lease with a rental property; you need to know whether or not NWP handles these utilities. It's a total RIPOFF. I am going to battle on this.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

My apartment community hired NWP in June 2011 to replace our other water billing company that was great & factual. I have been fighting with NWP & my apartment community over my water/sewer bills since June 2011. I am 70 yrs old, live alone & only cook one meal a day & do minimal laundry & for the past 36 mths prior to NWP my monthly water consumption was approximately 485 gallons a month; now since NWP I get bills that say I use from [protected] gallons a month with no lifestyle change. HUH ? Something wrong with this picture & NWP & my apartment community (new owners 12/2010) point fingers at each other each blaming the other party with me & other tenants in the middle like ping pong balls. Some tenants get fairly accurate water bills & some of us get bills off the wall like me. Reported NWP to the BBB & the Fl SAG next stop TV news & an atty. Doctor just ordered new heart meds for me..

NWP is a 3rd Pary Billing company that is working for your property to send out bills and recieve payments. NWP has no control over what you are being billed, they take the information that is provided by your property and proccess the bill. They do what they can to help their customers, with what limited abilities they have to serve their residenents with what the property has provided them to work with.

Your complaint here is ill placed

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

I live in an upscale townhome. I live alone. I do not use the dishwasher. I turn the hot water off constantly as I am washing dishes. I am billed over $100 for water, valet trash, dumpster and parking. The management of my apartment complex has not lifted a finger to help me figure out why my water is so high. I have asked and asked. When you ask a lot, the management labels you as a problem tenant and then when maintenance needs to be done, the maintenance staff just doesn't show up.

There is no help. This is a horrid, dishonest scam. Who in the world would help us at Hillmeade in Nashville?

I have had the same experience as the first comment. They point fingers at each other. SCAM! How can I get help?

So what you're saying is NWP is blaming the management company and the management company is blaming NWP. Personally that is a bunch of mess! I too live in a two bedroom/2 bath with no little children and am usually away from home. I could care less who is at fault but you are right about one thing.. I will be handling it with management and they can take it up with NWP. The real issue is the extreme costs.

NWP is a 3rd Pary Billing company that is working for your property to send out bills and recieve payments. NWP has no control over what you are being billed, they take the information that is provided by your property and proccess the bill. They do what they can to help their customers, with what limited abilities they have to serve their residenents with what the property has provided them to work with.

You are wrong. NWP is only a billing service. Your bill is reflective on the cost of utilities by your city. NWP only bills out the actual cost charged by your local utility district. They are a billing service, not the utility company. It's amazing how many of these complaints are mis-directed. If you have an issue with your bill, then your management needs to adjust it to keep you happy, because you're getting billed based on the billing method your property's management company chose to use. NWP is just the "messenger"

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

Unfortunately NWP does not have the ability to stop billing as it is the property requesting the bills being sent out. NWP takes the information the property sends to us and then generate the bill. It is up to the property to check the meters and make sure they are working.

If the meter does not work, why is NWP sending a bill? If they are estimating the bill, they are to blame not the property. NWP can stop billing on a meter that does not work. If they did, maybe the property would pay to have a technician replace the meter. Lost revenue will result in action from the property.

Your gas bill has nothing to do with NWP, other than it's the company that sends it to you. It's your Apartment community and your local utility district that is charging you this amount, not NWP. NWP only bills on behalf of the property (it's client). If you have a billing discrepancy, it's most likely a faulty meter that your property won't bother to replace or repair, or a billing error by the Utility company. Unfortunately, NWP bears the wrath of angry residents, when the property is to blame.

We live in a Greystar owned apt. complex in SE Denver (Summitt Ridge). I accidentally opened TWO NWP bills (one placed in error by the postman) which were in my mailbox. One bill $89 (ours); the other?
$59! I didnt notice the recipient name until after opening and seeing the (lower) amount. The lower bill was that of our cross-hall neighbors who routinely have 6, 7, 8 or more people living/visiting there..while we are two people living very efficiently...Have spoken with our mgrs office here on site and called NWP as well; both parties say to speak to the other; classic runaround. They both site some nebulous "ratio" method base on sq footage and # of occupants...if this is so, why do we get a higher bill with fewer occupants? Units arent individually metered. Graft! Will be investigating with municipal authorities and hopeful to get just resolution in this.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

NWP's is the new owner of my APTS Complex here in Memphis TN. and they started to mailing out the Rent notices with water and sewer listed. I just didn't think it was fair for us to pay water Bills from MLGW and another from the owners. The Rent were the shocker for me I have 1 BD and the Rent were $720 plus water and sewer., I signed a new lease with a $79 dollar Rent increase, I was in shock to say the lease I never had a $79 increase and I lived in California for 40 years from Oakland to Los Angeles. When I told one of the manager in office she said they were trying to keep up with other APTS, I old her they need to do some work on these Apts. But I am looking for a new place now that I found all this information regarding NWP. .

I'm getting scammed too! Only mine is over the "Electricity Processing Fee." I signed a lease on Dec 7 because if I waited, the amount of the rent would go up. I did not move in until Dec 11, a Thursday, because that was my day off from work. I did not even step foot into the new apartment until the evening before I moved in. I had to keep the electric on at my old apartment because I had to thoroughly clean to try to get my security deposit back (I didn't get all of it back and the landlord, Jorge Regueiro, refuses to tell me why--illegal) and to do the inspection with the landlord and return the keys on Sunday, Dec 14. I work 10-hour days and the electric company is only available during the time I'm working. I transferred the electric online and had to take a start date of Dec 17. The new apartment is charging an Electricity Processing Fee because I didn't put the electric into my name at the first day of the lease. The bill covered 12/8 - 12/10, $50. I paid it because I was told by NWP that that was all I'd have to pay. Now this month, I got ANOTHER $50 Electricity Processing Fee for 12/11 - 12/16. That's totally unfair because it's just the way the billing fell (or maybe it is contrived), but the manager here will not budge on removing the second $50 charge. DO NOT RENT FROM MARINA LANDING APARTMENTS (GREYSTAR) IN ORLANDO, FL!

This is shady...first water bill for one day...zero water used and zero sewage...but a $9.72 administrative fee? Tried to call the phone # on the bill and the person tried to "give" me a $200. free Walmart card and would not answer my question. Who Gets this Fee? My apartment complex or the water company. I kept asking the question and was hung up on...this is a scam...and now I feel I have to move. At 58 years old, this is not cool! SCAM!

I have to agree. There's something very wrong here. I have analyzed some bills for some people and this looks like a good, strong case for the Attorney Generals office as well as a fraud suit. The patterns make zero sense. Something here really stinks.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

NWP is a 3rd Pary Billing company that is working for your property to send out bills and recieve payments. NWP has no control over what you are being billed, they take the information that is provided by your property and proccess the bill. They do what they can to help their customers, with what limited abilities they have to serve their residenents with what the property has provided them to work with.

I live in an Apartment in Kansas that uses NWP. I am being over charged for water and sewer by this company. I am going to file a complaint with the state attorney general on this company. I think we should all do this, if it is available in your state.

This company does not read any data from meters in our apt complex because the meters are all disconnected. I do not know how they receive the data regarding usage. This is perplexing as there are at least ten people living in one unit in the building next to mine. The bills are not based on individual usage but they are divided up based on the water usage in the whole complex. It is a rip-off. I wrote a letter to NWP and they never responded. Does anyone have any ideas about who else to report this too?

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

want to know how NWP can claim so many Service Type, such as REMBURS PEST CONTROL, RUBBISH REMOVEL REIMB, ALLOCIATED WATER SERVICE, ALLOCIATED SEVER SERVICE, AND ADMINISTRATION FEE. Can some one tell me if this is LEGAL.
All the above plus a $80 Rent increase for a 1 Bed RM.

I would love to do something. I have been trying to get a refund from this company for four months now. Please tell me who I can contact. They do not return calls, they do not tell what is actually going to happen and they can be rude. They make promises that they do not keep.

Thanks

I have been recieving 200+ water and sewage bills from this company for over 8 months the company is not even located in my state of Georgia they are in Florida. I pay the utility to the management company here on-site. there is no way i use21, 870 gallons of water in a month

I would. I am having endless problems with this company and seeing as I am unable to ever actually speak to anyone I don't see it being resolved.

I, ROSA CHERIZARD, DO STRONGLY DISAGREE WITH THIS BILL, IT IS NOT CORRECT, I WOULD LIKE AN IDEALIZE COPY OF MY BILL. IN ORDER TO COMPARE WITH MY RECEIPTS. THANK YOU, R. CHERIZARD: MAILING ADDRESS : 4052 Winkler Av. Ext. Apt. 103, FT. MYERS FL. 33916.

I am a resident of the Woodbrook apartment Homes in Indianapolis, Indiana
When we first moved into the complex the grounds were well maintained, there was also a water fountain in the lake we drew us to this once upon a time complex. I would like to see the grounds, shubbery, lighting maintained. In the monthly rental books it states that there is a well-stock fishing I have been here several years and I have not seen a truck stocking the lake. (This is false advertisement. Most of the apartments are empty due to poor bookkeeping and maintenance services. (You can only get as much work as you can we THREE maintenance crew.

Would appreciate someone to come and visit, just look around and see if you can find things that can be improved.
OCCUPANT

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

I should have mentioned in my post earlier: I have a submeter and yet, just a few weeks ago a NWP employee came in to 'check and reset my meter'. I am gone most of the time so water and sewer usage is minimal at best. I workout and shower at the gym. My complaint is the fluctuation of usage and resulting charges when your actual usage remains the same and in many cases, reduces, the continually expanding fees, and the helplessness one feels as these fees and charges are beyond your control.

At least with Xcel Energy you can control your energy consumption; not with NWP. We have a trash valet service my community added a few months ago. Laughingly called as it amounts to a plastic 'bench' outside your door in which to throw trash bags. I'd rather just throw my own trash in the many dumpsters on the property, but no...it's mandatory...and that costs $20/month!

I'm so annoyed about this as you are really unable to budget because the bill keeps going up...it never ever ever goes down!

These complaints about unjust fees are totally on point. I am so angry about it as I live alone in a rental property south of Denver, Colorado and as you all cited, the so-called fees and charges keep increasing seemingly month after month. Here's a breakdown:

Allocated Water Service $11.57
Submetered Water Service Tier 1 $10.52
Submetered Water Service Tier 2 $2.78
Water System Investment Fee $7.22
Allocated Sewer Service $3.69
Stormwater $3.06
Submetered Sewer Service $21.23
Trash Base Fee $20.00
Meter Read Fee $0.35
Service Fee $5.45

This totals $85.87 a month! Up from $35.00 a month just 2 months ago. I mean, it's so obviously padding and erroneous charges.

Beware when you sign a new lease with a rental property; you need to know whether or not NWP handles these utilities. It's a total RIPOFF. I am going to battle on this.

Very bad company. I too am not recommending anyone to move into these apartments because of this company.

I am fighting this company now for putting a $2.75 charge on my bill. This not in my lease, so I am disputing it.

they owe me a refund of $32.00 and it's been three months. they tell me the finance dept. is backed up. what a joke. when I call, they will not give me the person's last name I am dealing with. The worst company I have ever had relations with!

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

NWP needs to be closed down. They charged me $162 first month and then the price keep going up and up now in December Food month they are charging me $1000 for a water when my electric bill is only $200. I am filing lawsuits if anyone wants to join please free to call me. Thanks

Nwp needs to be put out of business! All these comments are correct. The same issues have happened in my apartment complex. I live in Palm Harbor, Fl and this company bills what they feel. They are suppose to read meters and they don't and some people at my complex do not receive bills, but get billed $ 10.00 late fees. State of Florida and other states need to investigate this company, and lawsuits need to be filed for breach of contracts against apartment complexes, that state on lease, that apartments are metered and will be read. This is a scam and needs to be addressed. Are their any attorneys out there willing to take them on. I have a lot of information.

I live in a new apartment complex for seniors 55 and up. I will be here 3 months and the water is unbearable. When you run the water in the kitchen, bathroom and your shower the smell is so nasty. The smell is of rotten eggs. I thought I was the only one, but seems like the whole apartment complex is having the same thing . Can you check into this and see why this smell is so strong, and what can be done. We aren't able to drink it, everyone is having to buy bottle water, to drink, cook and brush teeth with. When company comes over they can't stand the smell of the water when washing there hands. What do you tell them, of this matter. I had no answers.

NWP is not ripping you off - your Utility Co. is. See, your Utility Co. bills the property and the property bills you. All NWP does is process the bills and allocate them out to the residents, on behalf of the property. They are only a billing service, not the actual Utility Company. Oh, and fyi - water, sewer and trash are services paid by residents everywhere. This is the norm. You can't live somewhere and not pay for what you use. Also, pest control is a service that your property is deciding to bill you for, not NWP. They are only billing for what the property dictates they bill for.

Totally agree. Have been trying to resolve this overcharge for 2 months with no luck since. Escalated this issue from Sergio Sanchez to Angie Rodebaugh, his supervisor, only to get Sergio again. There is no customer service. This is after being on hold for 2 hrs!

Worst of all is they are hired by management companies and are colluding together as the management company (Horizon Mgmt in this case in Torrance) does not want to take the financial burden so they are putting it on the customers.

Third, I have asked a refund for overpayment since December 2008 and still have not received it. How can a bill be $27 if the unit is on the market? Please.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

I am also forced to use NWP at an apartment in Irvine, CA. Bills arrive with limited remaining time to pay. Billing date varies, may move a whole week. High late penalties and credit card usage fees. Phone operators were rude. Other than the rudeness which accomplishes nothing, I believe the explanation of remaining issues is completely obvious. Besides the $3 monthly fee for sending me a bill, these extra fees are a significant income source for them, and short notices and moving dates increases the chance of a late payment. I can only think the apartment owners must be profiting as well otherwise why would they make their tenants deal with a company like this one? Is it the only billing service around? Also misleading is their name. "National Water and Power". Trying to sound like they are a legitimate public utility...for the whole nation!

I totally agree, they enlisted me in their "ebilling" service and its a complete joke. At first my emails ended up in junk mail, then not at all... ended up getting a threatening letter to pay my bills + late fees when they are the ones who don't bill me... it's not my obligation to invoice myself. Absolutely ridiculous.

Worst utility company ever.

Their computation for water billing is based on fantasy. It has no relation to the amount of water you've used.

Their customer service department representatives are rude and totally useless. When you try to get to the raw numbers that are used to bill, they treat it like its a top secret number that can't be revealed. I think their methodology is flawed.

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

I will take my message to governer Rick Scott if you don't fix it. I might even take it higher up if you don't fix this crap!

I live at Brandywine Apartment Complex in St.Pete, Florida 33710. There is no water pressure in this building at all. It is light water pressure flow. I don't get water pressure in the kitchen, or the bathroom, including the shower to clean off in. I can't even get water pressure to clean my ears and hair out. I don't get water pressure to clean my hands or do the dishes either. This is crap to me, considering I have to pay for my water already and there is no water pressurer here at all. If I have to pay for water, then give me the correct water pressure so I can clean. This is ridiculous how you are taking our water from us. I pay for that water myself. I am very pissed off about this. I can't even get the conditioner out of my hair or anything. I need the water pressure back, because YOU are taking it all from Brandywine Apartment complex in St.Pete Florida 33710. .! I need alot more water pressure to do all that in my kitchen, bathroom---in the sinks..in the shower.This is completly your fault. You should fix it right away!

So I received a bill at the end of July for my June water, trash, and sewer bill. I am moving out at the end of this month. On August 5th I received my final bill to cover July and the rest of August. It was also showing the Previous bill that I already sent in payment for. It stated that if NWP receives after the closing date, the company will throw out my check. Ok, but they sent me this final bill stating this after I sent in payment know that the june payment was due August 11th. Coming to find out, the company received my payment for June on August 5th but since my account was closed as of August 1st (again, I didn't know when I sent out my payment), they didnt process. So now I have to pay again, and if I don't they will call the attorney. While writing a check would be the simple thing to do just to oay it in the office, they closed my account prior to notifying me and after I sent in the check. I didn't receive notification until August 5. The same day the company received and threw out my check. Not right..

Advice: Do not sign away your consent or contract with the Apartment Manager and Landlord or Property Management instead challenge, contest and dispute the whole thing administratively via certified mail to request proof you can be compelled or obligated to sign.

If you have already signed send in a notice via certified mail you cancel, rescind or revoke your signature.

You can also offer $1 Silver UNITED STATES lawful money to the service for your entire durationon the premises, read all below:

"You make the offer. Once you offer to pay and they refuse, its been paid. That's the law." UCC §3-603. [To refuse the lawful money based on the Constitution of the United States of America is constructive fraud and an act of treason.] [UCC §3-603 says if they consent to your tender its “paid” and, if they decline your tender its “paid”]

Constitution for the United States of America Article I Sec 10:1, "...gold and silver Coin...", No State shall enter into any Treaty, Alliance, or Confederation; grant Letters of Marque and Reprisal; coin Money; emit Bills of Credit; make any Thing but gold and silver Coin a Tender in Payment of Debts; pass any Bill of Attainder, ex post facto Law, or Law impairing the Obligation of Contracts, or grant any Title of Nobility.

For the State of California
Constitution of the State of California (1849) Article IV Sec. 34, "...for the deposit of gold and silver, but no such association shall make, issue, or put into circulation, any bill, check, ticket, certificate, promissory note, or other paper, or the paper of any bank, to circulate as money" and Article IV Sec. 35 "The legislature of this state shall prohibit, by law, any person or persons, association, company or corporation from exercising the privileges of banking, or creating paper to circulate as money."

Any financial contract or agreement not based on $1 Silver UNITED STATES lawful moneyis fraudulent as is.

Bill Goes up aggressively, only two and a half month in. Moved in 1 week before end of January. Get a huge bill for Full January... So far I Agreed with every post in this thread. I really think there should be a way to investigate this. Thee is no way a Boiler in a 400~ apartment complex in NYC runs up close to $20 dollars just one apartment of Junior 1 bedroom (basically an alcove studio- small).. 20x400=$8000/ month for gas on a boiler in one building? I mean that MUST be the most polluting and inefficient boiler in the world!

I should have mentioned in my post earlier: I have a submeter and yet, just a few weeks ago a NWP employee came in to 'check and reset my meter'. I am gone most of the time so water and sewer usage is minimal at best. I workout and shower at the gym. My complaint is mainly all the fees and the helplessness one feels as these fees and charges are beyond your control.

At least with Xcel Energy you can control your energy consumption; not with NWP. We have a trash valet service my community added a few months ago. Laughingly called as it amounts to a plastic 'bench' outside your door in which to throw trash bags. I'd rather just throw my own trash in the many dumpsters on the property, but no...it's mandatory...and that costs $20/month!

I'm so annoyed about this as you are really unable to budget because the bill keeps going up...it never ever ever goes down!

These complaints about unjust fees are totally on point. I am so angry about it as I live in a rental property south of Denver, Colorado and as you all cited, the so-called fees and charges keep increasing seemingly month after month. Here's a breakdown:
Allocated Water Service $11.57
Submetered Water Service Tier 1 $10.52
Submetered Water Service Tier 2 $2.78
Water System Investment Fee $7.22
Allocated Sewer Service $3.69
Stormwater $3.06
Submetered Sewer Service $21.23
Trash Base Fee $20.00
Meter Read Fee $0.35
Service Fee $5.45

This totals $85.87 a month! Up from $35.00 a month just 2 months ago. I mean, it's so obviously padding and erroneous charges.

Beware when you sign a new lease with a rental property; you need to know whether or not NWP handles these utilities. It's a total RIPOFF. I am going to battle on this.

NWP is a rip off. I live in a college friendly apartment housing and in my section there are 4 apartments together, I have one neighbor on the bottom floor and the other 2 are empty. My dad passed away and I was basically living at my moms trying to help her out. I was at my apt. for all of 2 days. I came home, showered and left. I was shocked to find out that my water and trash bill was $90. FOR TWO SHOWERS! The NWP monkey that I talked to explained it like this: the garbage and water is split between all 4 apts. If one family lives there and the other 3 are empty then that one tennant is responsible for the whole bill. total crap! Right now all 4 apts are full but the bill is still around $75.00. Total crap! NWP should be investigated.

First off, you have to understand utilities. Your property is charging you those fees, not NWP. They have to pass on the cost of utilities & fees to the residents to recover their loss, or they'd be in the hole. Second, you have to understand sub-metering verses RUBS (ratio utility billing system). If you choose to live at a property that was built without individual sub-meters, then it's YOUR fault. Your bill will be formulated based on an allocation method chosen by your property, not by NWP. See, your property receives a HUGE bill for ALL the water/elec/sewer/trash/etc. used at the property every month and has to find a way to fairly distribute it out to the residents. They can do this by taking into account the square footage, number of occupants, etc. But it is legal, and you are bound to pay your utilities per your lease agreement. My advice? Don't balme NWP - just find an apartment community that has individual sub-meters, that way you are paying for what what you actually consume. You might still have the fees, but if you owned your own home and paid your water/sewer/trash/elec/gas soley on your own, I promise you that your fees would be more than any of those found on your NWP bill. Oh, and the person who complained of an increase in utility charges? Why are you blaming NWP? Again, they are NOT the utility district. Rates flucuate, they are seasonal, they go up - but NWP does not dictate this, the Utility company does. NWP is a billing service and has no influence over costs and rates. And to the last woman who was so upset about her unit size, the maintenance staff, unauthorized tenants and the hot water issues - why are you smearing a company's name when these are obviously complaints that need to be brought to the attention of your property manager, not against NWP. If people were a little more informed, they would know where to direct their anger.

Water and Sewer rates increase month on month and recently there is more than 200% hike in the Sewer services. Customer service claims that the rates vary because of the treatment done on sewer water. Would that increase 200% in a month? Looks like this company is ripping off the residents of Columbia. Not a pleasant experience with them.

Plz send the water bill in the mail because I didn't get one in the mail last week or this week in the mail over here thats why

I have not been receiving my bill in the mail for months now.. I got so backex up one time my bill was 181 dollers! I need a bill sent to me as soon as possible. My email is Candacew1987@gmail.com

Regarding admin fees, imposed by NWP:
NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
"In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

BEWARE! They overcharged my son's account by several hundred dollars. My son made the mistake of paying the bills and now they ignore him when he asks for a refund. The company has not responded to 2 letters one of which was sent certified mail. A complaint with the Better Business Bureau (BBB) has been filed. There are 86 complaints listed on the BBB's website at http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13085385

contact info for NWP;
Erica Hermann
Account Manager
NWP Services Corporation
Proven Financial Transaction Processing Solutions for Multifamily Housing Professionals

Utility Smart. Resident OneBill. Resident ePay. More Value, Less Cost.

Phone: [protected]
Fax: [protected]
ehermann@nwpsc.com
www.nwpsc.com

I live in Naples, Fl, and the overcharged fees seem to be applied here too. What can we do to fight it back?

yes I agree it highwayy robbery...I told them that I was out most of the time and they still charged me. they are having us pay for something we didnt even use. this actually encourages peolple to just waste water instead of saving since its a flat rate.

I am paying more for water and sewer than some of my coworkers who own homes and i live in an apartment. They could not believe it and NWP just keeps increasing the cost. Unbelievable.

I am paying more for water and sewer than some of my coworkers who own homes and i live in an apartment. They could not believe the it and NWP just keeps increasing the cost. Unbelievable.