The complaint has been investigated and
resolved to the customer's satisfactionResolved Nutrisystem — deceptive wording "auto-delivery"
resolved to the customer's satisfaction
I checked "auto-delivery" on their website on my initial order which costs me over $350.00. No where that I can find does "auto-delivery" mean "auto-purchase". I did want the food auto delivered to my home. Thought that was what the phrase meant. I was definitely wrong. When my 2nd months order appeared and I knew I hadn't authorized them to charge me again, I called to complain. Found out their "auto-delivery" means they can continue to charge me. I asked that they refund my money and take back their box of food. Was then told that would cost me $99.00 plus the expense of sending the food back plus the 2 week delay once they had the box of food of refunding the rest of my money back into my account. The a-hole on the "customer care line" (what a joke) was rude and used the "terms and conditions" like a sword. I was told ALL that information was in the "terms and conditions" section and I should have read it. Do you know why that info is not out on the main website. Because no one would purchase their products, they hide it inside another page and use deceptive phrases like "auto-delivery". Steer clear of this company ladies and gentlemen, they are not concerned with your well being, but their wallets.
The complaint has been investigated and resolved to the customer's satisfaction.