Received food yesterday and couldn't find any definitive guidelines in their Get-Started brochure. Read all material multiple times & made a list of about a dozen questions. Called their "counselor" this morning. Recorded message says I will b e on hold for 10 minutes (!?) but operator came on at 15 minutes. I explained that I wanted to get started but couldn't find any detailed guidelines... only "take a picture, go on-line, record daily intake, lose weight." Ummm, but how to get started? So, operator puts me on hold for another 10 minutes... now I'm getting angry (as I strongly suspect she's just letting me cool my jets). At this point, I can't hang up & call back or I will be back in the 15 minute hold rotation again. When she finally returns, I confirm that I want to cancel. She puts me back on hold (to email a FedEx label to me). I wasted about 45 minutes, approximately 3 of which were with a live person, and ask "Bernadette" for her employee i.d. She doesn't have one... how can I reach her if I call back? I can't. So, I then indicate that I want to take the survey at the end of my call. She, in theory, forwards or connects me to the survey... the phone rings, & rings, & rings...15+ rings later someone picks up who identifies that their was a phone ringing at a desk & no one was answering so she went over to that desk & picked up. I explained that I was waiting for the "survey" and she connected my call. I voted no satisfaction to all electronic questions asked. Retrieved the box I had broken down from recycling and am returning all product, ASAP. BTW, None of this speaks to the quality of the food. I'll leave that to your own personal tastes.
I doubt that anyone cares, but felt I should forewarn other potentially gullible enrollees.