NTTAlate charges/collections!

J
This review was posted by
a verified customer
Verified customer

I have always paid my zip cash invoices, I will admit maybe one or two late but this is just ridiculous.
First of all I never received a bill or any indication that I owed money to the company, second of all the only notice I get for said charges is a collections agency!
When I call NTTA to see what the heck is going on I speak to a rep and then speak with a manager, well the manger (Melba Siebel) gives me the run around and says there is nothing they can do and that I would have to contact the collections law firm which now has the case.
She gives me the information of LGS with my so called case number as well the person whom I will be speaking with.
The following day (today) I call said person and leave a voice mail turns out that the said person is not from the agency she is a CUSTOMER OF NTTA also in a dispute with them because she is getting invoices from years back. ( I will not release the name of said person because I do not have their permission) Although she was nice enough to give me the name and contact information for the Assistant director of the LGS group whom I will be in contact with shortly.
I am not going to stand for this and something needs to be done just like everyone on this site is saying.

Responses

  • Ex
    ex toll user Jul 24, 2012

    Called to make a payment on my tolls as I have always done for the last year and half. The customer Service person did not tell me I had any violation invoices that needed to be apid before it goes to collections. In fact this imcompentant employee applied my $100 to current invoices! The next time I called to make another payment i was told the account went o collections 3 wks after my last call! the original tolls were 211.10 but the amount sent to collections was 2, 300.00! I spoke to one supervisor who did not want to listen at all, then I was transferred to another but told it takes 6 months for the Collection Agency to return my account to NTTA after I make the request! This is not only highway robbery (literally) but complete injustice as they are the ones at fault.

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