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National Tire & Battery [NTB]
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1.4 523 Reviews

National Tire & Battery [NTB] Complaints Summary

56 Resolved
465 Unresolved
Our verdict: With National Tire & Battery [NTB]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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National Tire & Battery [NTB] reviews & complaints 523

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12:22 pm EDT

National Tire & Battery [NTB] terrible customer service

I went to the NTB location at the Beltway and Hillcroft in Houston Texas on 4/25/11. My car was making a really bad rubbing noise. The technician put my car on the rack, drove it around, then diagnosed the problem. All four brake pads and rotors were the issue, according to their technician. I agreed to have this fixed for around $600 dollars. Later that evening, the store called and said that something else was the problem - a bracket. Not wanting to pay for even more work, but wanting the problem fixed, I told them to go ahead and fix it. The next day they called and said the bracket wasn't the only problem either and it would cost an additional $1800 to fix my car! The axle was the problem this time. Why couldn't they tell me this at first, before I spent over $600? Then I am expected to pay an EXTRA $1800 on top of that? And they won't even admit that their technician messed up and didn't accurately diagnose the issue. They could have told me all of this up front, before doing any work and before taking my money. What kind of racket is NTB running? This is ridiculous that they can't diagnose and fix a problem without forcing you to spend thousands of dollars. Now I have to drive my car off the lot, not fixed, and I'm out of over $600. This is totally unacceptable and frustrating and NTB should be ashamed of calling themselves a service company.

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2:37 pm EDT

National Tire & Battery [NTB] watch out

I had a collegue of mine tell me story of NTB billing a $1000.00 for work on a volkswagon, when the car started acting up again, he took it to Volkwagon, and they tried to tell him it needed the same work done that he paid NTB-Jimmy Carter. He had the Volkwagon manager call the NTB manager, who, returned my collegues money. My wife took my car in to rotate the tires, and after a 45 minute wait, the manager said the tires only had about 10k left on them. He never said he didn't rotate the tires. When I called to find out why they didn't rotate the tires...guess what...the store manager said he did tell m wife. Now, do I believe my wife or a store manager with a reputation of not performing th work paid for .

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6:59 pm EST
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National Tire & Battery [NTB] car repair

I went to have my care fixed because it would not start. I called the NTB store in advance to see if they worked on VW's the store manager stated that they did. I arrived at the store and they started working on my car. They stated that it must be the battery. They placed a new battery and the car still did not start. Then they stated that it must be something more. So we will try a tune- up. I stated to the manager are you sure that this is the issue. Manager stated that he was not sure but he would take care of me if it was not the problem. They did the tune up, but the car was still doing the same thing that it did when I brought it to the location. After sitting for hours waiting on a response or event an idea about what was happening they stated that it must be an electrical problem. I stated that I need to take may car to the VW place. They would not release my car until I paid. I asked the sales rep if I go to the VW place and they work on my car what type of reimbursement do you do. The sales rep stated that they would review the service provided by VW and compare if the same things were done. I asked for all of my parts that were removed. They had the worst customer service in the world they don’t tell you anything for hours and when they do they act as if you owe them something. They are unable to state if they cannot do something they would prefer to rip off the customer and lie about things later.

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NTB 2009
Medina, US
Apr 09, 2009 11:58 am EDT

In March of 09 I brought my 2000 jeep Wrangler in for Tires, Brakes, Shocks. When I dropped it off and recieved an estimate I asked worst case seniero so I was given an cost 0f $1600.00. I agreed and left.

Later in the day not hearing anything I called the store where the work was being done. I was told bt Kevin(NTB store manger) that they were having problems with my rear shocks that the bolts were rusted and would it be ok to keep it over night. Again I agreed. The following day I called they told me my jeep would be completed by 6:00 pm now keep in mind I dropped it off at 9:00 am the day before. So I did ask while they have my jeep on the rack could the find a noise that I was having in the front area of my jeep they said sure. I thought my front Differentail was going bad.

Well at 6:00pm I arrived to find out my Jeep was still not done in fact they hadn't even mounted my tires yet. I ask about my noise and according to Kevin(Store Manger) there so called master mechanic said it was my transfer case. I felt a littler relieved. NTB offered to repair it for an additional $1600.00 I told them not thanks I could handle that.
Anyway I arrived at 6:00pm store was closing my Jeep still not done so I asked the gentleman at the counter what was the problem he then informed me they were sent the wrong parts and had to find another supplier since it was Sunday. Ok I ll give them that. So finally 6:45 Kevin the store manger came out told me my Jeep was done. So I ask him what took so long he told me that it was because the underside of my vehcile was so rusty. (Whatever) so now it has taken a company that specilizes in tires, brakes, shocks two days to complete this task. When it was time to pay for the work done I was surprised to find out my $1600.00 was noe $2100.00 after argueing with them for another 20min. It was settled at $1800.00.

Now on to my transfer case I bought one from a salvage yard for $589.00 I put it in only to find out that it wasn't my transfer case after all. but infact a CV yoke on my front drive shaft. So I went to an auto parts start bought the bearing for $19.00 and put it in myself. So needless to say I will not ever go to another NTB. I did call the dealship to ask about there hourly rate and to my surprise they charge the same rate. Leeon learned!

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Roland Costa
Mount Juliet, US
Mar 14, 2011 2:40 am EDT
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My name is Roland. I purchased my tires from the tire rack on-line and I'm happy with my purchase. However they shipped them to one of there supposedly qualified tire installers known as TN Natl Tire & Bat at Two Mile Parkway in Goodlettsville Tn.37072. They called me and set up an appointment for 10 AM on 2/25/11. They called me around 4 PM that afternoon told me my vehicle was ready . I get there about 4:30 PM to pick my car up. Its got a flat tire on the left rear driver's side sitting in the parking lot. They tell one of the employees to bring it in the shop so they can fix it. The employee gets in the car, tire is completely flat brand new tires mind you and starts driving across the parking lot. This is a 1995 Corvette in mint condition. I run out the door stop the guy and ask him to stop the car and if he realizes that he's driving on a brand new tire that is flat the rim is cutting into the letter's on the side wall. He said he wasn't going far and was pulling it into the shop. I told him to get out of my car and go get a air tank and fill the tire up before he moved it again. Well he went and did that. Now I'm sitting in the waiting room watching them through the window and the one guy tells me I've got a bad valve stem. They don't have that kind of stem or carry any like it. It's a custom chrome 45 degree turnout . They finally find a rubber one that works. It took them one and a half hours form the time I arrived to get my car up and running just to put a valve stem in. All they did was wash the tire off from where the guy was driving it on the flat. I was told that when you raise a corvette up on a rack that you should unlatch the doors to keep any glass from cracking. They didn't bother to do that . Well I know for a fact that my windshield wasn't cracked when I brought it in there but know I have a 12 inch crack on the passenger side of the windshield coming straight down from the roof close to the right and windshield trim. Called them about it and never have received a phone call or nothing back . Paid them 225.01 for wheel mounting, four wheel alignment, and lifetime wheel balance. Know I have to pay over 200 for a knew windshield.

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3:59 am EST
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National Tire & Battery [NTB] unethical upselling

While getting 4 new Michelins the mechanic wanted to replace my almost dead battery before I found myself stranded somewhere. I took my Camry to a dealership but they found nothing wrong (and it was still working just fine over a year later). Within 4-5 months I got a flat that couldn't be repaired - the garage that checked it said the hole was huge. i took it to ntb looking for a free replacement under warranty but they tried blaming me for hitting a pothole, which wasn't the case, & said they would sell me another tire at cost for $90 (I paid just a little more than that originally). I've hit some huge potholes with mediocre tires over the years which has never caused a flat, yet one of the best tires I've ever purchased gets a huge hole in it just a few months later? I told them if I did buy a replacement tire it wouldn't be from them but finally accepted their offer of $50 for a new one. I will never go back & have told everyone this story. I suspect it's ntb's policy to upsell (read "scam") their customers, especially females, in general.

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2:15 am EST
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National Tire & Battery [NTB] destroyed my engine

National tire & battery destroyed my jeep engine while in their shop and will not accept responsibility for the damage... Monday evening, jan 3rd, 2011 … I had the oil and air filter changed at jiffy lube at 4592 manchester road, the jeep engine was running fine …

Tuesday evening (Jan 4th) on my way home from work, I noticed light steam coming from under the hood, I checked the temp gauge and it was fine, but I thought that maybe during the oil change, they might have poked a hose or knocked something loose, and it was leaking … I was very close to the jiffy lube and I pulled in to have them check it out. They notified me that it was the water pump and the jiffy lube technician showed me with a flashlight. We topped it off with coolant and since my house was close, we decided i’d try to make it home, I went just a few blocks and pulled over in a big k parking lot to prevent it overheating. I parked it there and called my wife to come pick me up … this was around 5:30 – 6:00 in the evening… the vehicle did not overheat.
I had used the ntb on manchester a few times before for tires / shocks, etc. And called them to see if they did water pumps… brandy (The manager) told me that they do and she quoted me about $ 330.00 - $ 350.00, I told her that I would have aaa tow it in that evening and she agreed.
I then called aaa and had them meet me at the big k parking lot on manchester and the vehicle was towed to ntb at approximately 6:30 – 7:00 tuesday evening…
I then went home. I received about 9:05 or so from ntb manager brandy telling me that “ my vehicle was ready to go! “ she said “ now you don’t have to rent a car for tomorrow, we stayed late to fix it … “ I had my wife drive me to the ntb (About 20 – 25 minutes) and I walked in and spoke with brandy, she then informed me that the mechanic was still working on it, he was having trouble getting the fan to come on and that it was probably a temperature sensor or fuse … (I stood with him and we looked at the fuse box under the hood, and no fuse was present – I ask him if he checked anywhere else on the vehicle for fuses and he told me not yet but would look into it) by the way – the fan had always worked and was working fine despite the fuse box issue prior to this time – this is what prompted the comment about a possible temp. Sensor …
We stood there for approx. 10 minutes, the engine was running fine, smooth and no problem what so ever other than the fan, no rough-ness or loud noises … for example, brandy had called me to come and get it.
We agreed that it was too late to continue, and no parts could be obtained at that hour anyway, so they told me that they would get a temp. Sensor in the morning and finish the repairs … this was about 9:45 or so …
(From the time brandy called me at 9:05 until I left the ntb shop, the jeep had to have been running for at least 40 minutes without any problem what so ever)

Wednesday morning (Jan 5th), my wife dropped me @ the enterprise car rental on manchester and I rented a ford fusion for the day, thinking I could drop it off later that afternoon … I called ntb at 11:40 am to check status on the jeep, and I was told that the mechanic came into work that day at 11:00 am and was working on it … no mention of any overheating problems, noises or issues … he said they would call me later in the day when it was ready. Either I called ntb, or brandy called me at about 3:00 and told me that it wasn’t ready … she admitted to me that “ the jeep was running fine until it overheated while the mechanic was working on it and now it is making a loud noise“. (Those are her exact words) I have no idea how long the mechanic had ran the jeep during the day, but the call was at least 3 or more hours since I called that morning.
I immediately drove to ntb and when I arrived, about 4:00pm – 4:30 pm, the mechanic had pulled the jeep out to the parking area in front of the shop (Approx.. 30 – 35 feet) as if it was ready to go… I asked if it was
O k now, the mechanic and brandy both told me no it wasn’t and it was making a very loud noise and running rough … I asked why it was sitting out of the bay and they said they didn’t know what else to do.
The mechanic told me that it was making such a loud noise and running so rough, that he was afraid to drive it any further. I then set down with brandy and discussed with her that they (Ntb) needed to continue and find out what they’ve done and she assured me that “ they would make it right. “ I suggested that they call the dealership to see if they knew what the next move was and the mechanic called but claimed he wasn’t able to speak with anyone… I urged brandy to call, which she did, and she told me that the dealership said it’s probably a faulty water pump and she should get a new one from the dealer and put it on, and that it would fix it … I told her I doubted that was the case, but she insisted that they told her it’s common and happens all of the time. I then left to go home at about 5:30 or so to wait for her call, she got a new water pump and had the mechanic install it. She called me later in the evening and told me that it didn’t make any difference and that she was going to have the dealer take a look at it. She ask me for authorization to have the dealer “ tear down “ the engine and I refused … I told brandy that it was ntb’s responsibility and I would not make that call. She agreed to take it to the dealer that evening and would call me with results the next day …

Thursday morning early (Jan 6th), about 6:00 am, brandy called and left a voice mail for me to call her. I called a little later in the morning and she said they hadn’t torn the engine down, but they thought it was a timing chain making the noise, again … I questioned that and asked how they knew that and she said that’s just what they had told her. I then requested that she have “ her “ manager contact me about the vehicle’s status.
Dave johnson called me and I explained what had happened (Just as written above) and he agreed that what I had told him was pretty much on track with what brandy had told him, except … “ I “ had provided more details. He said he would look into what was wrong … I thanked him and reminded him that I was soon to be on my 4th day without my vehicle, he told me he understood and would see what he could do. I then called brandy to let her know that i’d spoken with dave and I asked her how my jeep was delivered to the dealer … her reply was “ the mechanic drove it “ … this is the same mechanic, that just the day before told me that “ he was afraid to drive it any further “ … yet, he drove it down the road to the dealership (It's 1 1/2 miles away). I called dave back and told him that I had lost all faith in his mechanic’s integrity and ability to make a qualified decision about the vehicle, and that I was very worried about what he may have done to the vehicle … I have no idea what the mechanic did and what damage he had caused to the engine.
Dave agreed to have the dealership “ tear down “ the engine to see what the damage was and told me he’d call me back when he knew.

Friday (Jan 7th), I spoke to dave and he had not yet heard from the dealership … he agreed to call me saturday.

Saturday (Jan 8th), dave called me and informed me that the dealership found that the #2 cylinder was broken and the spark plug was “ smashed “ … he then informed me that he would have to contact his insurance company and let them handle it from here. I didn’t speak to dave on sunday …

Monday morning (Jan 10th), I called and left a voice mail for dave @ about 8:30 to telling him I had to rent another car and I was concerned about the status of my vehicle, since I was now going on my 7th day with no satisfactory results in the matter. Dave called back and left me a message that he had called, I called brandy @ about 12:00 noon to see if she had an update and she told me that they were waiting on the insurance adjuster. This is where kim bernal with gallager-bassett insurance adjusters enters the picture… she contacted me and I explained to her what had happened, just as I had explained to dave, and she told me that the insurance company would send an inspector to evaluate the damage and review the findings – then, they would decide who was liable … we spoke throughout the week and I explained my dissatisfaction about the time it was taking, and that I had rented another car… kim and I started communicating via e mail and she informed me that it could possibly take a week or more to decide, I then called dave johnson and requested he intervene to try to speed up the process due to my car being in limbo. Kim had also requested the jiffy lube receipt and my rental car receipts when we first spoke, I provide them to her, and informed me that if ntb was found liable, they would pay for the rental car, but they would not pay for gasoline or extra insurance that I had purchased for the rental car. I then took the current rental car back and traded it for a vehicle with better gas mileage and dropped the extra insurance as per kim’s e mail… all done in good faith pending the outcome of the inspector’s findings.
(The e mails between kim, dave and I were during the week of jan 10th – jan 14th …)

Friday (Jan 14th), I had received a letter in the mail from the insurance company (Kim) stating that I needed to grant permission for the engine tear down (Kim and I had already discussed this and I declined granting approval) and I in turn left her a voice mail that I had received the letter, and that we had discussed the matter and that I would be traveling and may not have phone reception for the rest of the afternoon, or during the weekend, but she could leave a message if she needed to.

Monday morning (Jan 17th), I logged onto my e mail and found kim’s message about the inspectors / review board’s opinion was that "there was no problem with the installation of the water pump". I called kim and explained to her that the “ water pump installation “ was never the issue at all … it was the negligence of the mechanic letting my vehicle overheat while working on it in the ntb shop, and his poor decision making by driving the jeep to the dealer after knowing the condition of the vehicle … “ that “ is the issue. That is what prompted this letter stating all of the facts that I am aware of … I have no idea what all happened while my vehicle was at the ntb shop …
In summary, something happened to my vehicle while the ntb mechanic was working on it, at the ntb shop and they will not accept responsibility, even though they admit that it happened while at their shop, authorized the engine tear down to see what had happened, and now... My jeep is sitting at the dealership - dead with the cylinder head sitting in the back hatch. It hurts to take your vehicle in for a minor repair and then within a day - poof! Your car is destroyed!
I've given the ntb 4 chances to review the facts and overide the gallagher - basset decision and ntb will not claim fault.
I have found at least (4) similar complaints involving the same type of scenario and gallagher - basset denying the claim, it's a very bad pattern and I am seeking legal advice to bring suit against ntb.

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National Tire & Battery [NTB] battery replacement lies

A car battery that I purchased from them failed to start a few times over the course of two days. It was in the second year of a five-year warranty, so I took it in for a pro-rated replacement. NTB tested it and said it was fine. It was tested by several other repair places, which said it should be replaced. One said it was "shot" and another said it was the wrong sized battery for the car. NTB would not honor its warranty. NTB either used faulty testing equipment or simply did not want to honor its guarantee.

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2:41 pm EST
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National Tire & Battery [NTB] installed battery incorrectly and unprofessional

I took my 99' Ford to get a new battery at the 40k on odometer and took to NTB. At the time I didn't realize they hooked up the battery haphazardly, and left the negative terminal loose. After a few week's, I notice an excess of corrosion around the negative terminal with build up of powder. I cleaned the terminal, and left it at that. Few more weeks, battery finally has it and dies (Alternator cannot charge if not connected properly). So it requires a jump start, and when I go to remove the negative jumper the whole terminal comes off the battery in my hand. I bring it back, and tech tells me they charged the battery and replaced the terminal. Bring the car home and 72 hours later car wont start. Jump start again, bring to NTB and they promise to put in NEW battery. Return to pick car up, and tech tells me my cars electrical system is bleeding power somewhere, and they need me to pay $100 for tracing where a 12 volt draw to battery. I refuse and tell them if the electrical system is messed up...they caused it and should fix it. They refuse, and tell me to leave. I used some choice expletives, I completely lost it and started yelling at the tech in the lobby in front of all the other customers, and he just stood there like an idiot. I go to leave and my car won't start, I return to lobby and continue my verbal assault when another tech jumps in and asks what is going on? I know tell him the WHOLE story, and he assures me he will take a look and for me to wait. I leave enraged, I get a call 90 minutes later and this tech tells me there was no 12 volt draw, and that the battery was dead. He said it was under warranty and they will replace it no charge.
So to get a new WORKING battery hooked up correctly it took 5 visits to NTB and to be disrespected, talked down to, and just plain rude employees, I WILL NEVER USE NTB AGAIN! CONSUMERS BEWARE OF NTB (MERCHANTS) TIRE...TERRIBLE SERVICE AND THEY WILL WASTE YOUR TIME AND THEIR PRODUCTS ARE JUNK!

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National Tire & Battery [NTB] bait and switch

NTB had a great ad on TV - buy one tire, get one free as long as you come in before noon. I made it to the dealership by 10, waited in line almost 20 minutes and finally got to speak with a rep. We went through another 10 minutes of data entry while he set up my account, entered all of the information about my vehicle and selected the tires I had inquired about.

He totaled up the purchase (all of the expected extras of balancing/hazard ins/alignment and such) and surprised me with a $900 amount - no discounts at all. This disappointed me so of course I asked why no discount and they said that there are no discounts on the Goodyear Eagle GT tires. They had one other tire that fit my car and qualified for the discount, but it was a brand that I had never heard of. He asked a coworker where the displays were of that tire so that he could show them to me, and the coworker immediately responded with "You don't want those tires, I sold them to someone with a BMW last week and they couldn't make it out of the parking lot because there was snow on the ground."

I inquired about alternatives (either a discount on the Goodyears or some other tire), and the sales rep asked the manager for help. The manager explained that they only had two tires in stock that would fit my vehicle, and that the ones they recommend were only available at full price. Since there were several other NTB's nearby, he searched their inventory online to see if they had any other options. He said that there were no other options except special order, and that those would be full price only.

At this point I gave up, deciding that wasting only 30 minutes and a gallon of gas was better than buying tires from these guys.

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Bradley
, US
Jan 24, 2011 7:31 pm EST

NTB had a great ad on TV - buy one tire, get one free as long as you come in before noon. I made it to the dealership by 10, waited in line almost 20 minutes and finally got to speak with a rep. We went through another 10 minutes of data entry while he set up my account, entered all of the information about my vehicle and selected the tires I had inquired about.

He totaled up the purchase (all of the expected extras of balancing/hazard ins/alignment and such) and surprised me with a $900 amount - no discounts at all. This disappointed me so of course I asked why no discount and they said that there are no discounts on the Goodyear Eagle GT tires. They had one other tire that fit my car and qualified for the discount, but it was a brand that I had never heard of. He asked a coworker where the displays were of that tire so that he could show them to me, and the coworker immediately responded with "You don't want those tires, I sold them to someone with a BMW last week and they couldn't make it out of the parking lot because there was snow on the ground."

I inquired about alternatives (either a discount on the Goodyears or some other tire), and the sales rep asked the manager for help. The manager explained that they only had two tires in stock that would fit my vehicle, and that the ones they recommend were only available at full price. Since there were several other NTB's nearby, he searched their inventory online to see if they had any other options. He said that there were no other options except special order, and that those would be full price only.

At this point I gave up, deciding that wasting only 30 minutes and a gallon of gas was better than buying tires from these guys.

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National Tire & Battery [NTB] cross threaded wheel lugs

On October 28, 2010, I took my 2003 Dodge Grand Caravan into NTB for brake service, and oil change. It was suggested that I also get the tires rotated and balanced. On the 29th day of October, I took my family on a trip to see our grandson at Georgetown College, in Kentucky. We spent the weekend, and on the way back we had to stop in Nashville, Tn. because we had tire trouble. In the process of attempting to change the tire, it was discovered that the lugs had been cross-threaded. I had to call a tow truck to get the lugs off. In his attempt, 3 lugs were broken off. Therefore we had to stay in a hotel because we could not drive from Tennessee on 2 lugs. The next morning I carefully drove to Firestone to have them replace the lugs. When we arrived in Birmingham, I went directly to NTB to be told that I needed to speak with the manager, who would not be in until the next day. The next day which was Tuesday, November 2, 2010, I spoke with the store manager, who informed me(after some argument) that he would have to send the information to corporate. I came home filed a complaint to the corporate office, and have not heard form the store manager or corporate office. I spent $641.74, originally at NTB, $107.33 at Firestone in Brentwood, Tn, $92.25 for a new tire, and$162.70 on the hotel room at the Hampton Inn in Brentwood, Tn, totaling $367.28 that was caused in my opinion, by NTB store # 625 on 330 Gadsden Hihgway, Birmingham, Al 35235. Please look into this matter as soon as possible and get back with me, at marvin.[protected]@yahoo.com

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National Tire & Battery [NTB] pressured teenager into buying tires

I had my teenage daughter take her car (acutally my car) to have the left front tire looked at due to slow leak. Employees convinced her "tire wear was causing poor mileage, no leak, needed new tires and alignment. She got scammed into buy 2 tires for $457 dollars. They ignored my daughters request to keep old tires thinking we could sell if they weren't actually bad. Old tires were gone when I arrived to complain, mgr was gone, and got no satisfaction. After talking to my daughter determined the asst manager lied since he wasn't actually there when pressure sale happened, but since old tires are gone don't have much recourse. I have purchased several sets of tires from NTB and received good service but based on this nightmare, my family will never purchase anything from NTB or it's sister companies.

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National Tire & Battery [NTB] claimed ball joint was bad & failed inspection

I took my vehicle for a routine state inspection. They failed the inspection saying I had a bad ball joint. I knew that was a line of crap because I always have my vehicle checked & repaired before I take it in for inspection. I filed a complaint with penn dot and challanged the inspection. They sent a referee inspector to over-see a reinspection of my vehicle and wouldnt you know it... It passed! They were just trying to rip me off. Needless to say... I will never go there again!

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mikereading
Reading, US
Dec 15, 2010 8:10 pm EST
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NTB Reading, Pa. They did the same thing to me here in Reading. I also check my vehicles before taking it for inpspection so when they called me and said that I had a tail light out I knew they were out to rip me off. In fact while I was waiting I heard the manager, Liz Bender, order one employee to "find something wrong" with another customers vehicle. Yes, I recorded her saying it too. They said I needed a sway bar link (which was true) and they wanted $225 to replace it and that my inner tie-rod on the right side was loose.
So I replaced the sway bar link for $20 and took my car to my friend who is a mechanic so he could check the tie-rod. When I took the car back to get re-inspected they failed me saying I needed to "replace" the inner tie-rod. I took it to Pep Boys and they pulled the part for me "Which is adjustable and did not need replacing" Next comes a formal complaint.

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National Tire & Battery [NTB] not paid judgement

I took my car for radiator and heating problem to NTB. The service was not performed to my satisfaction. I took NTB to small claims court in Lyndhurst, Ohio and got rewarded $ 350 plus $70 court cost and 5% interest per annum. NTB refused to pay. I wrote a letter to their headquarter in Florida, but got no response eithere. Then I went back to Lyndhurst court to garnish their bank account. The total amount per court paper be then was $459.38 That included the additional court filing. That did not result in any payment either.
I don't know where to go from here. I thought that the headquarter was TBC Corporation, 7111 Fairway Drive, Suite 201, Palm Beach Gardens, FL 33418.

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MERIG19
SOMEWHERE, US
May 18, 2011 8:07 am EDT

Wrong address. Right state, wrong city.

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National Tire & Battery [NTB] fraud

I took my car in for a wheel alignment. I received a call from Nick Villareal. He told me the front wheel bearings needed to be replaced. He said they would cost $400 each. This seemed high, but since the car was there, I agreed. He later told me that the struts also needed to be repaired at a cost of $207 each. So, I was expecting to pay about $1200. I almost had a heart attack when presented with a bill for $2000. After seeing that my wife and I were extremely angry at his deception, he lowered the price to $1558. If he could lower the price so quickly, imagine the markup he was making. He told me that he was selling the parts at cost and challenged me to go to any auto parts store to verify. I did. The bearings were $229.99 compared to their cost of $339. The struts were $126.99 compared to their cost of $207. So with the price I was expecting to pay at $2000 they would still be making close to $500 profit. Worse, the noise that I took the car in for was still there.

I took it to the dealer to have him look at it. They told me that NTB had been unethical because the bearings would have been under warranty. I went back and spoke to the NTB manager, Fernando Garcia. All he did was say he was sorry...but that he was there to make money!

NTB will not make any money from me or any one I can influence again.

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DisgustedMom
Annapolis, US
Sep 30, 2011 1:20 pm EDT

Went in with a $9.99 coupon for an oil change. "John" said he had to check the computer to see if this coupon could be used. Told me that my 2004 Toyota required synthetic oil at a cost of $74.99. Even though my car has always used multigrade oil, he insisted that he had to follow his computer's instructions. Went home and checked my auto manual as well as with the mechanic who had done several prior oil changes; both sources indicate 5W-30 multigrade oil. NTB LIES with such ease it's scary! AVOID AT ALL COST!

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Loni Lynn
, US
Jun 16, 2012 5:50 am EDT

I wish I read your review before taking my car there, the same fernando is just selfless and they need to change him as a manager before they lose all clients. I have taken my car 4 times for the same AC issue. A guy named Frank is very nice and one of the A/C guy I was working with they are both nice, when I told them the car was behaving the same way ( even after spending $500) fixing stuff they recommended, they were trying to be considerate and try to see what is wrong. I was told to go this Saturday morning since they will be able to get any parts they needed to order and I should get in and out in an hour or so. So Iget there this morning fernando guys tell me he needed a half a day for his guy to look at it. I explained that this is the 4th time I was taking the car for the same problem and, I have a 7 month old that I am driving around in this Houston summer ( as they are trying to figure out whats wrong with my A.C) and as I was speaking the baby is at my neighbor but he did not care he just said thats the best he could do when the A/C guy the previous evening said he could get me in and out in an hour or so. Fernando rott in Hell!

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National Tire & Battery [NTB] destroyed my transmission

On 7/18/2010 I went to the ntb located at 6700 schrock court in columbus ohio to get a new tire and an oil change. The service was completed and I picked my vehicle up. While driving home I noticed that the transmission was shifting a little funny but I didn't think much about it until later in the evening I tried to go to the grocery store and as I was exiting my complex the transmission slipped and the shifting was very abnormal. The next day I called the ntb store and told them what happened and larry told me to bring the vehicle back and they would take a look at it. I brought the car back but the manager joe told me that he "visually" checked the transmission fluid and it seemed to be at an adequate level and he asked that I leave the vehicle there for another day so the master technician could look at it. I wasn't satisfied with that answer so I called 2 certified audi repair shops and they both said that there is no way to properly check the transmission fluid without the proper equipment because the car has to be connected to a computer and there is a special procedure to do so. Both of the the certified audi repair shops also said that due to the design of the audi an inexperienced mechanic or one that isn't too familiar with audis may have mistakenly drained the transmission fluid because of the location of the transmission fluid plug. After learning that I picked up the car and took it too a team transmissions [protected], who specialize in transmissions and have all the equipment to properly diagnose the problem. I later found out that the transmission had been drained of all the fluid. It was missing 5 quarts of transmission fluid and is now ruined and requires repairs in excess of $3000.00. I contacted joe, the manager at the ntb location but he refuses to try and resolve the situation.

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bry_us
, US
Jun 27, 2017 6:44 pm EDT

I have a friend who has an Audi and does his own transmission work. After he told me what a nightmare it is I'd never buy an Audi. It's some dark ages style engineering.

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2:22 pm EDT
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National Tire & Battery [NTB] ntb quality issues. read this. don't go there‎

No oil on dip stick after oil change. read on...

I took my cadillac dts 2006 for a “quick” oil change which eventually ended up taking over 3 hours. they sold me a power steering flush and replacement after showing me a dirty sample of fluid on a “special” piece of paper.

I paid and was ready to get in and drive away but the floor mat was covered with black foot prints and oil.
I pointed it out and they apologized, the assistant manager got a cleaning kit and cleaned it.

Now i thought, what else “did they do” to my car? i opened the hood and checked the dip stick.
No oil on the dip stick!

I pointed it out and they added 3 quarts to bring the level up.
Now the question is? did they damage the engine while they drove it with only 4.5 quarts in?
Didn’t the mechanic see the low oil level alarm when he drove it from the bay to the parking lot? the light is supposed to come on approximate 2 quarts from full.

I thought, what else didn’t they do and noticed the cover for the steering fluid was missing and fluid had spilled down the side of the engine, pulleys and belts.
I pointed it out and they spent over an hour looking for the cover.
I asked if the spilled fluid could pose a fire hazard but was ignored.

Now i thought what else could be wrong.
I took a sample from the power steering reservoir and put a drop on the “special” paper they had used to show me how dirty it was. it was darker than the original piece they first showed me.

They offered to flush the system “again” and replaced the fluid while i was watching.
The tech also informed me that the fluid is always dark in color even after they have changed it.

During the “inspection” they concluded that the drivers side front wheel bearing needed to be changed. i said that i would think about it. shortly thereafter i took the vehicle to the cadillac dealer. they checked all the wheel bearings and found nothing wrong. so ntb was trying to rip me off for a wheel bearing.

Other issues
The portable oil container they used for adding oil was dirty and covered with dust outside.
Their large storage tank with “clean” oil had several openings on the top because the plugs and covers were missing.
I pointed it out to the manager, he apologized that they had recently performed maintenance on it and not reinstall them. the openings were covered with fussy dust.

They refunded the money and told me that the “mechanic” had a bad day because of family problems.
I could have ended up with a busted engine and a long law suit.

I contacted ntb customer service on february 1st. they took notes and asked if was ok that the store manager called me. i told them no and specifically asked that i get a call from their corporate office. regardless, ed the store manager calls me late in the afternoon. i told him that i expected a call from corporate.
Stephen shelden called me a few minutes later from [protected] and informed me that he was the corporate director for ntb. this is a bit strange since ntb’s hq is in florida and mr. shelden was located in massachusetts.
I asked mr. shelden to provide me with a letter from cadillac stating that the engine will not suffer any damage if operated with only 4.5 quarts of oil. stephen stated several times that he did not think so and that i should take his word for it as he had been in the industry for a long time.
We ended the conversation with me still requesting a letter from cadillac.
Stephen promised to call back february 2, 2010 with an update.
I have never heard from mr. shelden or any other ntb employee since (it has now been over 4 months).

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Eguy126
Buffalo Grove, US
May 22, 2014 12:52 pm EDT

So I went into NTB, Palatine IL, Bought 4 brand new tires to put on my rims. I informed them not to try and sell me anything or try and BS me, as I am a auto mechanic myself. I asked them politely to pay extra attention to cleaning the area in which the balance weights were applied. Well, almost not surprisingly 2 weeks later my car is shaking and rattling at speed... I check and see that my driver side front and passenger side rear have lost ALL the balance weights...

When I called them back to inform them of their error, the man on the phone, Mark, was less than cordial. Actually implying that I must be wrong, weights don't just fly off. ###! After waiting 45 min to call back, I spoke with another person Chris, at first was polite and agreed, but once I reiterated that I will not be paying for the new service and gave him some specific detail on how I would like this done, he said "alright bye"... Needless to say, I will be ruining all of the employee's day. Rant over.

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Markboisvert
Methuen, US
Feb 23, 2012 12:06 am EST
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I agree that NTB is no good. Steve Sheldon is a complete ###. I brought my Acura MDX in for a free rotate and balance. My car was scratched by the technician "if you can call the employee a technician". The Store Manager gave me a rough time and denied the damage to my MDX. Steve Sheldon got involved and told me to get three estimates. I did what he said and he has never been any help. In fact I had to call call and call to get any response for weeks. When I got to talk to him he said that the three estimates were too expensive and that an "executive decision was made to not pay for my repair needed. $900 was not excessive I thought. All there Separate estimates were with in 100 to 75 difference. Steve Sheldon then advised they could possibly meet me half way on the repairs. That is an admission of guilt. I am now pursuing small claims court because Steve Sheldon is such a [censored]-bag that he could not just simply put my claim into NT-B's Insurance Company. Disgusted... Mark B Methuen Massachusetts.

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OuYang50
, US
Feb 06, 2011 9:24 pm EST

I wish I had seen this complaint earlier. I had a similar experience just last month (January 2011). I had Oil and Filter Change at a Crystal Lake NTB on Route 14. It took FOUR long hours to do the oil and filter change, in addition to a diagnosis that my passenger side tie rod needs to be replaced. When this bearded, fat man explained my problem, he dared not to look at me. At the time, I was not sure which side of my tie rod was replaced just 6 months ago, and I said, it was too late, and I will decide later what to do.

When I am back, I checked my record, and found out the same side tie rod was just replaced. I was thinking this guy might be lying to me.

After seeing this same complaint, I am convinced that this NTB store in Crystal Lake is engaging a dishonest practice.

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punicrana
Porter, US
Jan 03, 2011 4:12 am EST

I currently work for NTB.. Which actually stands for (Not Today ###).. I hate it, I am a the Service Manager at my store, I work anywhere from 65 to 80 hrs a week. I make good sales about 40k a month on average. But I miss my kids, and this company don't care about your family, all they care about is you being at work.. Sell, sell, sell.. They call me at the store and ask me whats going on, I tell them we are slow, we are doing everything we can do, but it is never good enough. I hate it.

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National Tire & Battery [NTB] I originally wanted the $69 per tire special but ended up with a $600 bill

I experienced the following today but it was the same as with every visit:

1. I brought my VW Jetta in around 8:30 am on Sunday for 4 tires because of an advertised special.
2. The advertised specials are conveniently not in stock and the next cheapest tire is $30 per tire more. I am so desperate for tires that I agree to a more expensive tire.
3. They pressure me to get an alignment even after I tell them I just had one. I tell them no.
4. I leave the car and get a call 6 hours later to tell me that they are working on the car and found that my tires are out of alignment. I tell them no again to the alignment.
5. I show up 20 minutes before closing (9 hours after dropping it off) and find that they hadn't even started work yet. I have to wait another hour for them to put the tires on.
6. I am charged almost $40 per tire for tire disposals and tire installation. I turned down the additional $15 per tire road hazard protection.
7. I originally wanted the $69 per tire special but ended up with a $600 bill.

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yudithyu
Dallas, US
Mar 09, 2011 9:51 pm EST
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I had an experience somewhat similar to that. I went to NTB for the special had on TV for $79 per tire all sizes. When I got there they told me that they didn't have that special on my size, the shippest one was $25 more per tire, they also said that all my tires had to be replace that they were GONE. I initially agreed but then they wanted to charge me $32.99 per tire for tire rotation, (I thought you only rotate used tires, not brand new). Then the chrage for wheel aligment, another $79.99 plus tire disposal fee and SHOP FEES? (what the heck is that). The estimate came up to $689.60 which at that point it was more than I wanted to expend; up to the $400 mark I was OK. But then someone recomended a small tire shop and to my surprise when I asked the guy for a price on all 4 tires, he looked at me like I was stupid and asked me if I knew how to measure the tires. Then he went outside and when he returned, he said that none of my tires needed to be replace; the back tires had a 60% life and the front had 40% life out of them. I just needed a tire rotation, and you know how much he charged me. Yeap $25 total for all 4 tires. Someone should really look into NTB business practices and false advertising. I still have my estimate on paper on a letterhead, if anyone is up for it.
Yudith Yu email:yudithyu@yahoo.com or [protected]

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Ling Chi
, US
May 31, 2010 11:23 am EDT
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Unless your tires are showing cords, you have no need to feel desperate. Tirerack.com or tires.com are far cheaper, and have authorized shipping/installation centers which will not rip you off (for fear of losing their listings with tirerack or tires.com).

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National Tire & Battery [NTB] unprofessional tires

I anm the parts manager at south hills honda in mcmurray pa.That new manager at mcmurray ntb is very unprofessional I will not buy tires there again actually I caaled carmen in bethel park pa.I will buy them there.Brian is his name and beleve me the way he talked to me and our staff are you kidding ntb this guy is very uneducated and rude.And in peters twp.he wont last and neiyher will ntb the people are going to put up with his crap i will be sure to tell evryone but i am sure they will find out for theirself.

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National Tire & Battery [NTB] recommend work not needed

Taking my small pickup in for two new tires, they quoted me an outrageous price for the pair since I last purchased one of the same brand two months prior. After I complained and was calling another location, they came down to a reasonable price and I accepted. During the work, the salesperson came to me in the waiting room and indicated that I needed a front brake job as the rotors were scored beyond being able to be turned or resurfaced. He gave me a quote for the job and I thanked him for the information and said I would check with my husband. Later at home, we took off the wheels only to find that the rotors were smooth as a baby's bottom and I still had plenty of wear room on the pads. Little did he know that my husband and I owned auto repair shops for 38 years. Beware of this location. I called and complained to the manager of the location only to have him defend his salesperson and said his business does not recommend repair work that is not needed. That location is rarely busy and I can understand why. RK

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TWINS1994
Everett, US
Dec 19, 2010 9:26 pm EST

I definitely agree with this complaint and can relate to an experience that occurred 3 wks ago, December 2010. I brought my 2001 Odyssey in for a tire replacement @ NTB in Everett, MA. While the tire was being replaced the manager informed my that the brake and power steering fluids need to be replaced, as well as the front and rear struts. Yea, right. I was suspicious..especially of the strut job. I agreed to the fluid change, but should have requested an estimate of the work for the fluid change, which was overpriced at $200. The strut job, when I inquired, would have been $500. Glad I didn't agree..I had a reliable mechanic give a 2nd opinion on the condition of the struts and was told the front and back are still in excellent shape. The vehicle is under 100, 000 miles. I want to let others know not to trust NTB. Go elsewhere or get a 2nd opinion and ask for estimates in writing!

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National Tire & Battery [NTB] lied to me and cheated me

I went into this NTB store today to have simple brake lights installed. I was told that they would be about $2 each and that there would be no charge to install them. I was floored when I was charged a whopping $37. The person at the store told me that the computer "marked up" the item and he had no control over that but he'd give me a free oil change when I come back the next time. There won't be a next time for me! My policy is that if you lie to me and cheat me once, why would I be stupid enough to come back for seconds. I wish that I'd gone on line to read about this NTB location sooner. The reviews are dreadful and now I know why! Trust me everyone, there's much better service elsewhere in Pearland, Houston and surrounding areas.

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National Tire & Battery [NTB] they are customer nonservice operation

I'm a FORMER customer who will not go back to NTB RT. 309 Montgomeryville Pa. I gave them every chance to get things right but they are a customer (non) service operation. Lenny the manager is a good guy and no doubt has trouble getting good employees. Leslie the "service" manager lacks customer diplomacy and cost them a good customer. A couple of the techs are good but they won't have a chance to work on my car again. Pete the technician is the sharpest blade in the pack. Make him a manager and I'll consider going back.

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11gkids
Perkasie, US
Oct 22, 2011 4:53 pm EDT

I forgot to mention, the 'tires need air' warning light is still on, even after I went back a third time so that they could turn off the light. I wasted TOO MUCH time there, and purchasedt a tire that I am not convinced that I needed that day.

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11gkids
Perkasie, US
Oct 22, 2011 4:50 pm EDT

I am also a FORMER customer of the NTB in Montgomeryville, PA. Next time I will go to the Toyota dealer where I don't need to remind them how my car has additional features. I never had to read my owner's manual until I went to NTB. My car has a light that will come on that says it needs maintenance at 4, 000 miles. When an oil change is being done, the technician needs to adjust that button so it doesn't come on at 4, 000 miles. I just found out that I have another button that says my tires need air, it comes on automatically when the tires are rotated. Two days ago, after my oil change and tires being rotated, I drove out and the 'tires need air' warning light came on. So I went back and they sold me a tire saying that I had a nail in the tire on the edge of the tread where by law they are not allowed to fix the tire. I should have asked to see the tire. It seemed very strange that the tire wasn't a problem BEFORE I got there. After the new tire was put on, I drove away, and the 'tires need air' warning light was still on, however being now 9pm the store was now closed for the evening. So that's when I read my manual and saw that the warning light needed to be turned off. So did I really need a new tire? I don't know. The next morning I called and asked for my tire, and that I'd be in after work at 5:30 to get my tire, so I could see for myself how the nail looked. When I arrived at 5:30 I was told the truck came an hour ago and picked up about 200 tires. They had looked through the 200 tires, looking for my old tire, but never found it. The guy on the second night said that the manager on duty the night before was a diesel mechanic in the past, and doesn't know that much about normal cars. PLEASE don't take your car to this place unless you know how to do the job yourself and can watch over them to be sure they've done their job correctly. Hmmmm... I have learned my lesson. From now on I take my car to the Toyota dealer where intelligent and talented employees 'know' car and take good care of me in a professional manner.

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