I took my car in for a wheel alignment. I received a call from Nick Villareal. He told me the front wheel bearings needed to be replaced. He said they would cost $400 each. This seemed high, but since the car was there, I agreed. He later told me that the struts also needed to be repaired at a cost of $207 each. So, I was expecting to pay about $1200. I almost had a heart attack when presented with a bill for $2000. After seeing that my wife and I were extremely angry at his deception, he lowered the price to $1558. If he could lower the price so quickly, imagine the markup he was making. He told me that he was selling the parts at cost and challenged me to go to any auto parts store to verify. I did. The bearings were $229.99 compared to their cost of $339. The struts were $126.99 compared to their cost of $207. So with the price I was expecting to pay at $2000 they would still be making close to $500 profit. Worse, the noise that I took the car in for was still there.
I took it to the dealer to have him look at it. They told me that NTB had been unethical because the bearings would have been under warranty. I went back and spoke to the NTB manager, Fernando Garcia. All he did was say he was sorry...but that he was there to make money!!!
NTB will not make any money from me or any one I can influence again.
I have taken my car, Honda Accord, into NTB for brake service six different times over the past last year and 6 months. Each time I was told I needed different parts to repair the brakes which continued making a horrible sound. I have replaced pads, rotors, adjustments, Honda brand Pads, more adjustments, and now Calipers, rotors, and pads again.
Also, I was given an estimate of $313.00+taxes for the front Calipers and I was told the other parts were under warranty. However, today when I went to pick my car up, I was told a different price of $495.00. Of course, I became very upset and asked why I am being charged an additional price? I was informed that NTB replaced my rotors without any authorization from me.
I feel I should have been informed of any additional cost before repairing my brakes.
Also, I got a second opinion and was informed that the Calipers had been a possible oversight from the previous brake jobs, and could be the source of my continuous brake problem.
Well, I feel I have been treated unfairly by NTB and I should not have to pay any additional cost for brakes.