The complaint has been investigated and
resolved to the customer's satisfactionResolved North Texas Nissan — very poor company - terrible to their customers
resolved to the customer's satisfaction
This place I repulsive! Very bad service department, customer service, management, etc.
My husband and I went in on a saturday late afternoon in 2017. We chose new 2017 armada with a "red tag" sales price of 26, 910. We are talking about very basic suv. We chose this particular one because of the red tag price, not because it was basic - we prefer all the bells and whistles, but settled because of the "price". After test driving it and discussing purchase vs. Lease with the salesman, we chose to lease. The salesman told us we would get 15, 000 miles per year w/only 10cents per mile over that. He asked us what we wanted our payment to be, and we told him - our first mistake! Getting back to the dealership, we went into the finance office, at this time is was already 10 p. M and we were the last people there. The finance guy rushed us, talked us into an extended service plan service ($5, 000) and asked us to sign all the documents. Excited that we were going to be taking the car home that night, we did not ask questions when he asked us to sign a blank financial agreement/payment document - our second mistake. We are honest people and blindly expected the same in return! Ha!! Our payment was set (At $872 per month for a lease), we wrote a check for $3, 414 for the down payment and he told us we could pick up the paperwork on monday when we brought the truck back for final evaluation - which is required by the dealership. (It was too late to do it that night, "he was ready to get the deal done and get home") we took the truck home and again returned on monday, but mysteriously the paperwork was not done. We did not ask questions when they told us they would mail it to us. — so in january of 2017 I needed to claim the interest paid on the suv for business expense on our taxes. When I went to find the documents, I remembered that I had not received them and called nissan motors to have a copy faxed to me to expedite the process. When I got the papers... Well, let 's just say I shat myself. Right there is black and white, the original price was $44, 000. Huh? The miles per year were 12, 000 w/15cents per mile there after. Nothing that we had agreed upon! How could this be happening? I called nissan motors back and asked why the price was not the same as the red tag - after many phone transfers to multiple people, the only answer I got was that nissan does not have to honor the red tag in a lease agreement! Wow! News to us. I also learned that if we were to keep the suv, we would have a residual at the end of the lease that we could either refinance or trade the vehicle in. If we kept it and refinanced, we would end up paying over $60, 000 for a vehicle that was suppose to be $27, 000. To say the least, I was livid! I immediately called the dealership and requested to speak to the owner, this took several attempts and finally I spoke to kevin mcgowen. I explained the situation and that if I was going to be paying $900 for a lease, I wanted the thing to have all the bells and whistles that I had preferred in the beginning! He told me he would do some research and get back to me. After multiple phone calls and 5 months of complaining, he came up with a new plan and vehicle. Sure enough the new one had everything I wanted but the new payment was $900.29. And I would be purchasing instead of leasing. Oh, I also put another $1000 down! Again, just glad that I was getting some sort of resolve, I agreed-our third mistake. It is 2017 now and I owe $35, 000 on a vehicle that I have been paying on for almost 3 years. And the trade in value is only about $18, 000. Do the math on that — yep, that's $17, 000 upside down! When I called the "new north texas nissan" under new management, the gm stated that he couldn't help me get out of it into a better deal because the dealership took a "huge" hit on the first trade and we would need to be prepared to put at last $10, 00o down to compensate. I asked, "how did they take a hit when I was paying $900 per month to lease a vehicle, aren't lease payments usually cheaper than purchase payments?" he just laughed and said he could not help me. So now we are with a vehicle that will never be worth what we owe on it, no matter how nice it is!
Insult to injury, all of my services have been done there because of the service plan we purchased. (We thought it would be better on the trade-in value if we had all the services done from one place) I have had paint chipped the size of a golf ball during a service, transmission hose line crimped leading to a break down and required towing which I had to pay for and wait on reimbursement, they scrapped my leather seat 12" while in there shop for service, I have a grease spot the size of a softball under my drivers floor mat - also from the service department, they have lost my floor mats, they have lost pieces of trim to my seats, damaged a heater hose during an air filter change, the service people have lied multiple times, they have hidden services performed to prevent being reprimanded by management for poor service, i've waited in the waiting room over 3 hours on several occasions for oil change and tire rotate, eventhough my service plan pays for unlimited rental!
This dealership, no matter how many times it changes hands, can not get it together! Please, please beware. If there is any good there, I promise the bad out weighs it! No one should ever have to go through the torment we have. Be smart and go somewhere else!!
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