First Automotive Service
reviews and complaints

I have twice tried to cancel my auto warranty with First Automotive on my 2017 F150. No response from company or refund. I followed the instructions and sent my letters in a timely matter.

I traded in a car that had a First Automotive Warranty. I cancelled the warranty with the company and they stated the check would be processed. The vehicle service contract number is ***. They stated they had all the required information and the check would be sent within 4-6 weeks (on 12/8). They will no longer return my calls or emails on this subject.

We have a 2013 Kia Sorento that we have bought it for a year. It was bought at *** in Elk River MN. It was bought with a warranty that we have paid every month. Now the oil leaks a lot, and we have to have a quart per day. It seems to have the oil filter housing as well as the oil pressure that leaks. The warranty says those things do not have the warranty. It is very upsetting as the warranty is junk. We need our car fixed.

I purchased the warranty for our 2011 BMW x3 in August . After 5,000 miles the engine had an internal problem which caused damage to parts the warranty company does not want to cover. The service manager at *** told the warranty person he spoke to the problem WAS NOT related to sludge when they pulled the valve cover; yet, when I spoke to RC ( ) from the warranty company he said the claim states it was sludge that caused the problem, which is not true. So, it was an internal engine problem, not caused by a pre-existing issue and not from neglect. ALL parts affected should have been covered under the warranty.

08/14 contract number ***. I was misled/ lied to about the coverage I was accepting and paying for. I was told by the Dealer that my car had bumper to bumper warranty. Only to have a car issue my fuel pump has went out and I was told this is not covered. I either want my car fixed or cancel this contract. I have contacted The dealership about the motor vehicle act and will contact who ever I need to get either this contract canceled or my car fixed for 100.00 deductible I was told I will only have to pay. I have a 2014 XTS Cadillac. Contact me ASAP for resolution as of now my car is at Findlay Cadillac Dealership in Las Vegas NV. Someone need to figure out who lied to me.

We bought a car in 2020 and bought vehicle service contract.. We were told that if we sold the car or no longer wanted this we could opt out and receive a pro-rated refund. We sold the vehicle on July 5. We sent a letter as designated by the company on July 6. We had not heard so we contacted them by phone on August 16,2021. We were told to send an email to them with all of the information and a notarized statement as to the mileage of the car which we did. We called again today and was put on hold for over thirty minutes so we finally hung up. The service contract price was $2,500.00. The mileage was 13, 330. The VIN number of the car was: ***. The contrract number is:***.

I do not want this service nor have I ever used it. Yet I was charged $1407.00 for it when I purchased my car. I did have one issue with my vehicle and since I was charged for the service I went to the place I purchased the vehicle and asked about using this service I paid for and they said I couldn't use it. They made it sound like i will never be able to either. So I want a refund of the $1407.00 and all the interest that amount occurred on the loan that I have for my car. They can pay it directly to my loan company or to me either way works. My name is ***, social security number is ***, ***, loan # *** thru ***. That's all the information I have since first automotive service never gave me an account number.

As of 8/19 I notified First Automotive Warranty of cancellation as requested by ***. Sent Registered Mail on 10/1 @ 4:43pm. Cancelling my warranty with them as requested by ***. first I was told by *** they would cancel First Automotive, then was told to send the registered letter. On 10/1 I spoke to Ali, (Alexandria),Edwards who gave me the address to First Automotive .On 10/10 I called post office about registered mail was received 0n 10/6. I spoke to several people (long list) last contact was 0n 12/30 with Mitch and Isaiah at *** on ***. So to this day I have not heard from anyone . My contract with First Automotive was for six years which left three years , I am and have been asking for a refund for the remaining three years. This is why I am asking for your help.

On Dec. 3 2020 contract ID # *** was began with this business. I bought a car with a company that me and my cosigner thought to be coming from an honest company. However, that was realized much later it was not true and that cars contract was completely cancelled on 05/08. Myself and my cosigner have several unsuccessful mail in refund cancellation letters that remain unanswered. We also never can get a clear answer over the phone. and we are on a time limit. We have read all of the contract and we deserve our money. and they keep giving us the runaround. By the laws of alabama, in the fine print of the contract it states that by law as long as i file a complaint 45 days after it is cancelled i am owed a full refund. this was a fraudulent loan and this contract was null and void. I dont have a scanner or id provide proof however i have sent mail and called with no response i want the money paid for the gap and the warranty refunded to me immediately to my address

I have requested a copy of my contract multiple times because the car I just bought which is covered by them is having issues with the transmission\rear end and I was told this was a wonderful warranty which would cover everything bumper to bumper. I called them with the issue I was having and the guy told me that the loss of communication of a vital module would not be covered and that it was a "list only" warranty. Well this is not bumper to bumper and now the transmission is acting up and I do not wish to be stuck with a large bill because these folks won't cover it so I want to know what exactly IS covered. I feel they are stonewalling me until the warranty runs out. Seems to be a scam just to get an extra 500 dollars out of me that I could have used to fix the car. As of now, it needs to go to the dealership to have the module coded and to scope the transmission issue. This is mega-bucks and why I paid the extra money at the time of purchase for a warranty in the first place. I've called these people and I've made multiple requests on their website for a copy of my contract to be emailed to me as per what the guy on the phone told me and have not had one single email. My next move is the Virginia state attorney general's office and my own attorney.