Nordstrom Rack
reviews and complaints

In the last 3 months, i've had about 10+ orders cancelled due to inventory issues but that's only part of the problem. Each and every one of those cancelled orders, I did not get the proper refund hence, I had to contact customer care a lot to get these rectified. That is time wasted. Not to mention having to wait days for my $ to be refunded. It is a bit odd that it's taking months for nr to fix a "system glitch". This is very frustrating and have caused so much inconvenience to the point that I will no longer shop online here. I keep hoping my next order will go smoothly but i've given up after 10+ cancelled orders and inaccurate refunds. I've voiced out my feedback and concerns to customer care but most of them do not care. Only a handful would go above and beyond and actually process the refunds asap. Most say I have to wait 3-5 business days for my correct refund but I know some just process it through right away so I know it can be done. I am still waiting for my full refund on order [protected] $12.99. And my full $70 gc from orders [protected]/[protected]. These are not big $ so I don't understand why I have to wait so long for my money to be refunded when it's nr's fault. This very aggravating and disappointing.

Placed the order on december 15th 2020: 2 items and paid in full

December 23rd, 2020 - received one item

December 26th, 2020 - still waiting for the item listed below to arrive. Store has this item in stock.

Free people - maven pintuck jacket
Rio red / x-small

Usps
Dec 16 - wed 12: 00 am
Pre-shipment info sent to usps, usps awaiting item

I placed an order the 9th of December, and was advised it would be delivered before Christmas.
I spoke with a representative after only receiving one item from the order with no update on the additional items. She assured me of Christmas delivery.

I placed a follow up call and was advised that they have no information to provide. I requested a refund of the order because it was a Christmas present and I now have to go find one on Christmas Eve. I was advised that I could not get a refund, could not speak with a supervisor, and the rep refused to give me her name or the supervisor she claimed to be speaking with.

As a valued customer of Nordstroms', this behavior is unacceptable. I was a refused a refund for items I have not received. I not only want a refund but further investigation into why I was refused my money or the names of the customer service team.

Dear Sir or Madam,

Hope you are well.

I would like to complain about an issue with delivery and following customer service.

I placed an order, [protected], on the 12th of December, trusting your statement on the website that the items will be delivered before Christmas.

On the Canada Post website, the delivery date was estimated to be 23rd but was changed to delayed. It appears that it would not be possible that the parcel would make Christmas.

I want a refund of the order because it was a Christmas present and I wouldn't have placed the order if I knew that it wouldn't arrive before Christmas. The terms that you've provided have been breached.

Also, I was not satisfied with the customer service provided. Please find the screenshot attached.

My request to talk to a manager was ignored, as well as the action the customer service representative said that he would take -to email to check if the parcel was lost-, and most importantly, he mocked a customer.

I am quite disappointed that the customers of your companies are treated in this way.

I would like an apology from the representative, please.

Looking forward to hearing from you soon.

Best regards,
Julie

Order #[protected] purchased called less than 24 hours because price dropped and representative Kevin told me he could not refund told me to just rebuy it and return not acceptable customer service. The supervisor would not get on the phone. He made every excuse and every reason to why he could not. The merchandise have not even been processed at this time.. Company like notrrom poor consumer care. I would like the coat for 119$ oppose to 159$ price changed in less than 24hrs

Hi, I have purchased boots on Nordstromrack.com and few days later ( before the item was delivered), the item went on sale. I have called customer service to have the price adjusted, but was told it was not an option and that they only match competitors prices, but not their own. I was frustrated and have asked to speak with the supervisor and expressed my concerns about the poor price adjustment policy to the supervisor and in return I've heard from the supervisor :" I understand and I never shop on our site" and there is nothing she can do to help me. I was speechless and very dissatisfied by the poor customer service I've received after being a loyal customer. I don't feel like shopping at Nordstromrack ever again

I initially ordered the boots I wanted on Jan. 5th, in a size 9.5. I received the boots on January 10th, but they were in a size 8. I called customer service (who was very nice) and asked for a return shipping label and I went back online and ordered the booties again. I also added a pair of the same booties in black while I as back on line. The 2nd order was placed on January 10th. I received my order on January 17th. The pair in the black were in a size 9.5, once AGAIN, the silver pair arrived in a size 8! This was very upsetting to me that this happened TWICE. The customer service agents were as helpful as they could be but couldn't assure me that my 3rd order would arrive in the correct size! If this is TRULY a Nordstrom company, this would have been corrected and a discount or other incentive would have been offered. I don't believe I will be continuing to shop with Nordstrom Rack!

I ordered a Fitbit Ace Kids Activity Tracker +8 for my grandaugher. The order number was [protected]. I received a confirmation of my order and then a few days later a shipment confirmation with a tracking number. I waited eight days and quired the tracking number and it showed no activity. I tried to contact Nordstrom Rack on their contact site, first by web chat. I waited in a que of 43 people and when it was finally my turn I typed in my inquiry and got no response. Then the chat was terminated by the Nordstrom Rack agent. So I joined the que again and waited for an agent. The ver same experience when it was my turned the agent terminated the chat immediately. I then called the customer service number and was in que for about 14 minutes. The agent that answered said the item must have gotten lost in the mail. I asked to speak to a supervisor and the agent said that would take forever. I asked her to see if the item or a comperable item was in stock. She put me on hold and then came back and said nothing was in stock. The agent said the only thing she could do was issue me a refund, and I finally agree to a refund. I am out the money I had to pay to get expited shipping from another company for the item to get there by Christmas. I will never shop with Nordstrom Rack again and I would recommend that no one else shops there.

DONT SHOP AT NORDSTROM RACK, HORRIBLE company. I placed an order for 3 sweatshirts and 5 pairs of boots for Christmas. Two of the sweatshirts were not even close to what I ordered, they canceled one of the pairs of boots shortly after I ordered them, and the other 4 pairs of boots never came. When I called them, I found out that they never had enough boots for the orders they accepted. They didn't inform me of this until I called looking for the order. DONT shop here if you want items for Christmas ! The manager Phil was NO help in filling the order ! They just ended up cancelling my order because it was convenient to them!

My issue complaint is Nordstrom Rack's Online ordering requirement with gift cards. I disagree with being forced to enter my bank or credit card information when I had a gift card with an amount clearly over the purse purchase I attempted to make. My gift card was $95.00. I attempted to order a Lucky Brand purse, online, with was $78.00 about three weeks ago. The online form wouldn't let me. I chatted with an online agent who stated I must submit either a bank account number or credit card. I disagree, this was unacceptable. Nordstrom Rack LOST a sale on this purse. I found exact same purse on Poshmark at a cheaper price! I will NOT refer anyone to this Nordstrom Rack website...forcing possible customers to submit financial information which is not needed. Nordstrom Rack needs to rethink this, change bank card/credit card requirement when gift card clearly covers purchase! You LOST my business and referrals!

It was my first order from Norstom Rack. I ordered a pair of black shoes and waited for more than a week! I received different color of shoes. I called the customer service and spoke with manager Jennifer. She said that they don't have the color and told me to go to a Norstom Rack store to get refund. Why do I have to go to a store to return them if I order them online? What's the point? I could have gone to a store in the first place. Why did they sell the shoes if they didn't have the color I wanted? I waited for more than a week! And I need shoes to wear this week. This is a bad experience. I am going to write this experience online to share with other people. Norstom Rack doesn't know how to do online shopping!

Be warned! Nordstrom rack will close accounts without warning if they they a customer purchases and returns too much. There are no guidelines on the dollar amount or percentage of returns but they have and will continue to permanently close accounts without warning!
I have had numerous calls with customer service representatives to explain the terrible customer service they provide by shutting down accounts without warning. They agree but refuse to reopen accounts.

Not price adjusting is not fair to your customers who shop exclusively with you and online only. I made a huge purchase only to have most of the items go on a serious clearance the next day. I called and spoke to an Associate, a Manager, and then someone in the Executive Office to no avail. Consider me now a disappointed long time customer who will no longer shop at Nordstrom or Nordstrom Rack.

I recently purchased school shoes for my daughter online through Nordstrom rack, the shoes came and do not fit. The letter inside the shoe box says that I can return the shoes to any Nordstrom rack, it does not specify that you cannot return to Nordstrom rack Canada. I drove 45 mins to the only Nordstrom rack here in Canada and they would not take them as they said they have to be returned in the US or through mail. Then I proceeded to call to get a shipping label for which they said they will take $11 off of the return for this label! This is terrible customer service. I will not be able to order again for shipping to Canada as $11 to send something back that doesn't fit is absurd. Canadians beware!