Nordstrom Rackreturn policy. customer care.


I brought a pair of shoes online at Nordstrom Rack and pay with a gift card. When I received the shoes the color wasn't what I ordered. I call to customer service representative (that lady was very gentle) and she told me that I have to order a new pair of shoes and for the return I have to go to the store. I bought the shoes right away because I need it asap. This new pair I ordered I pay it with my credit card.
The next day I went to the store to make the return and the manager told me that the only thing she can do is give me a gift card. My question is: why do I have to receive a gift card if it was not my error. Why do I have to spend my money in this store if it was not my error. I'm very disappointed.


  • Be
    Bellamie Jul 25, 2017

    You paid with a gift card, therefore the payment was refunded on a gift card. That's how it works.

    1 Votes
  • SubSquirrel Jul 26, 2017

    You are refunded the same way you paid. It's the "law" of business

    1 Votes

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