Noon
Reviews and Complaints

I need iPhone xr if they can give me original phone. I will be very thank full to give me a phone. Xr 128 gb

Will never order again on Noon or Noon Daily. Orders are sent in piecemeal and one has to keep collecting deliveries over next few days. Simply painful and unprofessional. Dont know what kind of algorithm the mandarins at Noon are thinking. So utterly useless and inconvenient and environment unfriendly and wasteful. TERRIBLE! I usually am not so harsh but this is insane. Suffered a few weeks ago and it has started to happen again. I SWEAR I WILL NEVER ORDER AGAIN ON NOON EVEN IF THEY ARE THE ONLY ONES TO DELIVER ON PLANET EARTH. IT IS A JOKE! 3 KGS OF POTATOES GET DELIVERED IN TWO CONSIGNMENTS AND ONE PACK OF COKES GETS DELIVERED IN TWO CONSIGNMENTS AGAIN. HAVE NO POLITE WORDS TO DESCRIBE THE INANITY!
REVIEW ON 31 Jan: I do not accept your lame reply but I am revising my rating to four because all renaining items got delivered in one shot this morning and packing and quality was top class. It appears that someone in Noon Daily took notice of the inane way the deliveries were being made and put a stop to it. My rating would have been five had it not been for the bad reply.

Fast delivery and great experience, low price and deliver the correct item as mentioned on the website.

Great products and the best customer service, the best e commerce site in the region, i would choose noon over Amazon anytimes

This website is more than commercial site its have many unique products like vitamin C mostiraisor its wonderful product and value. Have many products with great prices

I purchased an iPhone 15 128GB (International Version – Green) through Noon Egypt on May 27, 2025 (Order No. NEGH50073524366), sold by Dr. Mobile.

The product was clearly advertised as tax and customs-cleared, and registered with the NTRA (National Telecom Regulatory Authority – Egypt). However, the phone I received does not meet these specifications. There is no NTRA registration, and the device appears to be a parallel import.

I contacted Noon support multiple times, shared all required documentation (invoice, product photos, original listing), and was promised a response within 48 hours. I'm now on day 5 with no response or action from any responsible team.

This reflects a serious issue with post-sale support and customer protection. I have already:
- Filed a complaint with Egypt's Consumer Protection Agency (CPA)
- Left a negative review on Google and Trustpilot
- Shared the case on social media and complaint websites

Unless Noon resolves this issue by providing a full refund or a compliant replacement, I will pursue legal action through official channels.

Very disappointing experience from a supposedly reputable platform.

I was told that my order would arrive today. After I called the call centre I was told that the person who should have delivered my items said that I did not answer my calls and or messages. I received no calls nor messages from the delivery person yet he canceled my orders. I was told that a complaint was logged but it still shows on my orders that my items have been canceled.

I did not cancel my orders and would like to know by when I will receive it

This is to report a fraud transaction that has been gone from my Credit Card No ending with 0990 through the platform of Noonpay

Below are the transaction numbers which has been received from Bank and the amount:

1. Bank Transaction no: 372120 AED 5,000

2. Bank Transaction no: 372121 AED 5,000

3. Bank Transaction no: 372122 AED 5,000

The registered mobile number of the Card Holder is [protected]

I order iphone case last week but to my surprise you sent a notification said your orde is out for delivery. Again you sent another mssage said there is no respond we are going to cancel your order within 24 hrs.Respond to your courier he or she never called me ,i'm really surprised with your communication skilled.

Please deliver my item on given adress and my order number is naef90049248188. My phone number is [protected].

This delivery person of yours with Mobile +[protected] can not understand and is very rude and complains too much. I am a customer of NOON for long time now...and please dont hire people like this...they have a hard time understanding. How many times i told him but can not understand simple english and arabic mixed ...

This person will ruin the reputation of NOON

Thank you

Engr Simound Camomot

My experience with Noon (noon.com) was nothing short of a nightmare. I ordered some food and was given a specific delivery window which I was eagerly looking forward to. However, when the delivery was slightly delayed, I was surprised to find missed calls on my phone. I called back and spoke to the driver who claimed that he may have called the wrong number. However, when I checked my app, I noticed it was the same number that I had missed calls from earlier. I immediately called the driver back and asked if he worked for noon, to which he confirmed. I requested him to update me on my delivery status and he promised to do so.

However, mere minutes after our conversation, the order was posted as undelivered on my app. I had a chat with L Farghaly from Noon regarding the same, and it was shocking how unhelpful she was. She stated that they could not deliver the food as the delivery was missed, and I was thoroughly disappointed. I was even willing to pay for the delivery, but she refused. I then requested her to at least tell me the location of the food so that I could pick it up myself but she kept repeating that customer service would contact me, which was extremely frustrating.

Unfortunately, to this day, no one has contacted me and it has been a few weeks since my order went undelivered. I paid for something that I never got delivery of, and incurred a significant loss as a result. I was highly disappointed with the level of service that I received from Noon and do not recommend anyone to use it either. It is absolutely unacceptable to have such a pathetic customer service where they refuse to pass on basic information to their customers. I have since stopped using the app altogether, and I urge others to do the same.

I recently had a very negative experience with Noon (noon.com). Unfortunately, I cannot recommend this online store due to several reasons. Firstly, I received fake items, which is an unacceptable and unethical practice. It is very disappointing to receive something you paid for, only to find out that it is not genuine. Additionally, this platform is full of scammers who are eager to take your money, but are not willing to provide a good service or honor any warranty claims.

Furthermore, I found the staff to be unprofessional and incompetent in dealing with my concerns. Their customer service is the worst I have ever experienced, and I would not like anyone to go through what I did. I strongly believe that Noon needs to change its management or close down its business entirely.

In contrast, when I had a similar experience with Amazon, I received excellent service. I bought an item for a reasonable amount of 34 Dirhams, but unfortunately, there was a problem with one of its parts. I contacted Amazon for warranty claim and they promptly came to my office, took back the item, and credited my account. I was very impressed by their efficient and effective service.

In addition, I found that Amazon and eBay handle unsatisfied customers very well, with good staff and management for warranty or customer service claims. Thus, I know that I can shop with confidence on these platforms, knowing that I will receive the best service possible.

Noon charged me a staggering amount of 1,545 /- AED, for an item that is readily available in the market for just 950 AED or maybe even less in some cases. This exorbitant price made me realize that I was paying more for an untrusted brand, which is unacceptable. I strongly feel that Noon's pricing strategy is primarily centered around exploiting unsuspecting customers, and this is a dishonest practice.

Finally, I decided to delete my Noon account due to this terrible experience. I have also shared my negative experience with Noon through my social media platforms. I hope that by doing so, more people will be aware of the company's terrible service and avoid going through what I did.

In conclusion, I believe that Noon needs to step up its game in terms of staff training, management, and genuine product offerings if it wants to stay competitive. Otherwise, it is best to close down its operations and give way to more honest and customer-centric platforms.

I am extremely disappointed by my experience with Noon (noon.com). I had placed an order with the order number NAEDB***195 on November 27th for a specific item, but unfortunately, the item still has not been delivered to me. Despite multiple attempts to contact customer care, I have received no viable response or resolution to this issue.

Initially, when I contacted customer care, I was informed that the issue would be sorted out within 24 hours. However, they failed to mention when that 24-hour period would begin. To make matters worse, when I reached out to them again for an update, they informed me that higher-level management would contact me within 4 hours to address my concerns. Regrettably, this did not happen, and I did not even receive a response from their lower-level management team.

I understand that Noon is a vast and busy company with numerous operations, but the lack of attention and resolution to my request is frustrating and unjustified. While two other items from my order were delivered, the primary item still remains outstanding.

It is incredibly distressing to be cheated as a customer by a company that claims to sell high-quality products and services. Unfortunately, they seem to have failed me as a customer, and their responses thus far have been fabricated and filled with lies.

Remarkably, their generic response posts with apologies and requests to call them is not helpful for an already disappointed customer. I have already called them, chatted with them, and exchanged emails, yet the matter remains unresolved. I am starting to think they are machines designed to measure the level of patience of individuals, and they should consider patenting it.

In conclusion, I am disappointed by my experience with Noon and feel compelled to give a one-star rating as there is no option for zero or negative ratings.

I recently made a purchase on Noon for a renewed MacBook Pro, but unfortunately, I was not satisfied with the product I received. Although the name of the MacBook Pro was renewed, it seemed like someone had already used it before and just put it on sleep mode. The Mac was getting hot like a water boiler, there was a small white color fading on the display, and a full Apple sticker had been pasted on top of the Apple logo part.

I immediately returned the product to the Noon facility, but I was disappointed when no one contacted me to explain what had happened. Instead, they simply returned the product to me, stating that it was not covered by my policy. I felt frustrated and like I had been sold a faulty product.

After realizing that the item had a 6-month warranty, I requested assistance. However, I was disappointed when no one called me back for 3-4 days after filing the first case, so I had to call to follow up. This happened again when I filed a second case, and five days passed with no contact. Today, I had to call for the third time to follow up, and again they filed a case. I hope they don't ask me to return three Macs!

I have been a loyal customer of Noon for years, but this is the first time I have had such an issue. Unfortunately, their customer service and management have been very poor. I am not sure what the management does, as they seem to be ignoring customer complaints.

I don't know what to do next. I think I will have to call for a fourth follow-up and file a claim again. This is frustrating!

Despite this experience, I still recommend Noon for everything except electronics. After all, only electronics bring the E-commerce up, right?

I recently had an experience with Noon (noon.com) that left me feeling frustrated and ignored. Despite numerous attempts to contact management for answers regarding my order, I received no response. My order number is NAEC***531.

I took the time to compose an email to Noon management outlining my questions and concerns, but unfortunately, it seems to have fallen on deaf ears. Why is it so difficult to receive a proper response from Noon management? As a customer, I believe that my questions and concerns should be taken seriously, and a response should be provided in a timely manner.

Specifically, I had two questions regarding my order. First, I'm curious about the repair work that was done on my device. The reports indicate that the device and software were updated, the device received new software, and the cache partition was wiped, yet the device still has issues. I strongly urge higher management at Noon to take a closer look at the seller's quality, as this device has needed repairs three times for the same issue.

Second, during the second repair, it was communicated to me that if a third repair was required, I would be eligible for a replacement or refund. I would like this to be confirmed in writing, with the added caveat that if further defects are detected, Noon is obliged to provide a full refund.

Additionally, I did not use this phone for nearly three months while it was being repaired, so I feel that I am entitled to an extended warranty. These concerns have been detailed and provided to Noon management, yet no response has been provided.

As a customer, I believe that I deserve to receive a timely response from management. This experience has left me feeling ignored and frustrated, and I believe that higher management at Noon should take steps to better address their customers' concerns.

I recently bought a brand new iPhone 14 Pro Max from Noon, but unfortunately, the product I received was defective. I was really disappointed and frustrated with the whole experience. I requested a refund, but the customer service at Noon was extremely unhelpful and disrespectful throughout the entire process.

My phone was picked up twice, and I was shocked when my refund request was rejected twice as well. They claimed that there was no manufacturing defect, even though the battery was draining faster than any other iPhone I have ever used. I was promised a 100% refund, but it seemed like they were just trying to steal my money and run away.

I have been following up on this issue for two weeks now, every single day, but they refuse to get someone from escalation to call me back. It's really frustrating, and I feel like they are just trying to avoid returning my money. Finally, when I received a call from escalation, the person who called me was really rude and unprofessional. They told me to accept the phone delivery when it is sent back, even though the refund was rejected by quality check. They also said that I should either raise another request and send the phone back for the third time or go to Apple, get documents stating the product is defective, take videos and photos of the issue, and only then they can help. The worst part was when they hung up the phone in my face. This is not how customer service should be!

In my opinion, Noon is the worst company I have ever dealt with in the UAE. They will steal your money in broad daylight, lie to you, and disrespect you in case of any problems. They are not following their own policies, which clearly state that if there is a manufacturing defect in the product, Noon is liable to process the refund. Instead, my phone is going back and forth between Noon and myself. It's really frustrating, and I feel like they are running a major scam!

I would strongly advise you to spend your money elsewhere and boycott Noon. It's better to order from Amazon, as Noon is an absolute scam. Don't waste your time and money on this company!

I gotta tell ya, I tried Noon Grocery again even though I had a bad experience with them before. I ordered some important stuff and also snagged a sweet deal on something else. The delivery was supposed to come the next day but it didn't show up until late at night. And get this, out of the four things I ordered, three of them were missing! And those three things were essential breakfast items like eggs and sliced bread. Instead, I got two things I didn't even order and couldn't use.

So I complained through the app and sent pictures and everything. But I didn't hear anything back. Two days later, they only refunded me for two of the missing items. I called the call center and they said they could only refund me and that I should just order the same stuff again. But it wasn't even available for the same price anymore! They said someone would contact me within four hours but it took 96 hours and I had to call them again and explain everything all over again.

They still wouldn't do anything except refund me to my Noon wallet. But they charged me a service fee for the order and I'm not even gonna use that wallet anymore after this mess. The whole thing was so disappointing and frustrating. I wasted my time and didn't even get what I ordered. I'm not happy about it at all.

As a concerned customer, I wanted to share my experience with Noon.com and the seller AIM2020. I was disappointed with the slow and unreliable service that I received from this particular seller. It seemed as though they did not prioritize the orders they received and only shipped them out when they felt like it. This kind of attitude is simply unacceptable in the highly competitive world of business.

What's more, I was further disappointed by the lack of communication on the part of the Noon team. When I was a seller on the platform, I used to receive daily calls urging me to ship out the orders as soon as possible. Yet, when it was time for me to receive my own order, the team was completely silent.

I get the feeling that the Noon team is partial towards certain sellers, and this is definitely not good for business. It's important that all sellers on the platform receive equal treatment. I also found it interesting that there was no response from the Noon team in this particular case. It makes me wonder if they are aware of the issue, or if they simply do not care.

Overall, my experience with Noon.com and AIM2020 was not a positive one. I would urge the team to take a closer look at their sellers' performance and provide better support for their customers. In today's fast-paced world, customers expect reliable service and quick delivery. Anything less than that is simply unacceptable.

When I first heard of Noon.com, I was excited to try them out as it seemed like a convenient way to shop online. However, my experience with them turned out to be quite disappointing. I had placed an order with them on December 26, 2019, and received a shipment on December 31, but to my surprise, the package did not contain the item I had ordered. Instead, there was an item included that I did not request.

Naturally, I contacted their customer service via multiple channels, including WhatsApp and phone calls, in an effort to resolve the issue. I also raised several complaints (#[protected] and #[protected]) with the expectation that someone would finally help me rectify the matter. Unfortunately, despite several promises to solve the issue within 12 hours, the problem remained unresolved.

To my dismay, the customer service agent even tried to make a decision on my behalf regarding the order without consulting me, which was unacceptable. Not satisfied with the service I had received thus far, I requested a refund and asked that the amount be credited back to my credit card. However, the issue remained unresolved, and I was left disappointed.

However, to my relief, I was eventually contacted by the complaints department who promised to help me resolve the issue ASAP. As of January 8th, 2020, the problem was finally resolved, and I received a refund in the form of Noon credits. While I'm glad that the issue was eventually resolved, my overall experience with Noon.com was marred by poor customer service and a lack of prompt follow-up.

I recently had an extremely disappointing experience with noon.com that I would like to share. Unfortunately, I was taken advantage of and left feeling extremely frustrated. I purchased an iPhone from noon.com and was shocked to find out that they don't offer Apple warranty, instead they have their own noon warranty. The issue with this is that the noon warranty is essentially useless compared to Apple's warranty.

I was extremely aggravated by this and when I attempted to return the device, I found myself hitting one obstacle after another. Noon refused to issue a refund immediately, citing policies that seemed to protect their own interests rather than their customers. They also failed to provide proper customer service and follow up with the status of my return. I was provided with a return ID RNAECA00546535 and despite this, nobody has reached out to me regarding my return which only adds to my frustration.

It has also come to my attention that noon.com appears to be selling fake iPhones and listing them as new. This is extremely concerning and unethical. I would strongly advise others to avoid purchasing iPhones from noon.com as they seem to be selling refurbished phones in the name of new ones. This is false representation and I cannot stress enough how unethical it is as it goes against the principles of customer satisfaction and honesty.

Overall, I feel extremely disappointed by my experience with noon.com. I hope that they will take these criticisms to heart and change their practices, as I would never want anyone else to go through this. In conclusion, I cannot recommend noon.com and urge people to exercise caution and research before making any purchases with them.

The experience with Noon was unfortunately disappointing to say the least. As a customer, I had ordered 625 ml Nivea products only to receive 400 ml ones instead. Despite requesting that the product be returned and replaced, I was informed that Noon does not have such an option and the only resolution they could offer was to refund my payment. This meant that I would have to wait for a rather long period of time, specifically, 7-14 days for the refund to reflect in my account.

Adding insult to injury, customers located in Hatta, Dubai incur a delivery charge unless their order exceeds AED 220. As a result, to ensure savings, I habitually purchase items over AED 250. When I attempted to address the issue and obtain a waiver for shipping charges, Noon's customer support team assured me that they would try to accommodate my request as a gesture of good will for my next order. Taking them at their word, I went ahead and placed another order. Much to my dismay, I was later informed that the team did not have the necessary authority to waive the shipping charges after all.

This entire experience has cost me both my time and money, and as a result, I am hesitant to ever shop from Noon again. I much prefer the reliable and efficient services offered by Amazon, where customers are cherished and treated with respect.

I recently placed an order on noon.com for some essential items. As many of us do, I paid online with my credit card and eagerly awaited my delivery. I placed my order on a Saturday morning and selected Sunday evening for delivery since I needed the items rather urgently. Unfortunately, on Sunday night, I received an SMS from noon.com indicating that my order might be delayed. This initially filled me with uncertainty, as I had been really counting on my order arriving on time.

After a short delay, I then received another SMS saying that my order was out for delivery, and I was relieved. However, much to my disappointment, the third day arrived with no sign of my order, nor did I even receive a call from their team. When I called their customer service line, nobody picked up the phone, and they didn’t even bother returning my calls. I was desperate for a response, so I sent them an email but still received no response. I also messaged them through Instagram, but they didn’t consider it necessary to respond.

After knocking on all available doors, I finally asked them to cancel my order due to their unsatisfactory delivery and customer service. That was when they finally responded, stating that they had tried to contact me but I did not respond. To my utter surprise, it was a lie because I did not receive any call or message from them. It was really frustrating to hear this, and it further caused me more anxiety over the delay.

Overall, my experience with noon.com has not been great. While the website and ordering service itself seemed fine, the delivery and customer service were incredibly underwhelming. I would think twice before using them again.

I recently tried using noon.com during their national day event and unfortunately, my experience was less than satisfactory. I had placed several orders with varying delivery dates ranging from September 25th to October 17th.

My first shipment arrived on September 25th, however, I wasn't home at the time of delivery. I tried to arrange with the driver to deliver the package to a location that was only 20 minutes away from my home, but he refused, stating that he was only permitted to deliver to my listed address. Feeling frustrated, I decided to reach out to customer support to reschedule all of my shipments to be delivered on October 1st.

This is where my experience with noon.com started to unravel. Despite confirming the new scheduled delivery dates with the customer service representative, I continued to receive daily notifications stating that my shipments were out for delivery. Every day, couriers would contact me insisting to deliver the packages which led to me to have to call customer support on a daily basis to correct the delivery schedule. I even requested to speak with the manager, who contacted me while I was in a meeting, but unfortunately, I was unable to take the call and requested a return call at 2:30 PM. To my disappointment, no one ever contacted me again.

Finally, on October 1st, the delivery date I had rescheduled for, only one out of two of my expected shipments was delivered. When the courier arrived, they were extremely rude and disrespectful, making the entire experience even more frustrating.

Based on my experience, I would not recommend using noon.com. I was extremely disappointed with their lack of communication and poor customer service. I have decided to cancel all of my remaining orders and will opt to use Amazon for my future online shopping needs.

When it comes to online shopping, Amazon is the clear winner in many aspects. Firstly, their customer service is top-notch and unbeatable. Any issues with products or orders can easily be resolved with a quick call or chat with their helpful support team. Additionally, their prices are often the best available, and with their subscription service, Prime, orders can be delivered in a speedy manner. Even if they miss a delivery, Amazon goes above and beyond to make up for it. Moreover, the sellers on Amazon are reliable and there is access to products from the US with Prime free shipping, making the shopping experience even better.

After Amazon acquired Souq, they turned it into an even better platform and I am thrilled about it. However, Noon is another story. Whilst they have faster standard delivery compared to Amazon, they struggle with everything else mentioned above. They host unreliable and fake sellers, which often leads to canceled orders and wasted money. To make things worse, they will cancel orders and keep the money on their account, rather than refunding it directly to a customer's credit card. One order made during a special event was reportedly canceled with a message stating that the item was no longer available with other sellers. However, this proved to be false as the item was still being sold by other retailers, albeit at a higher price.

As a frequent Amazon customer, I have purchased various items ranging from electronics to perfume, and have never had a single issue. In contrast, even one order from Noon, despite being partially delivered, was canceled, making me wonder about the inconsistent customer service. It seems that Amazon remains the more reliable and trustworthy option when it comes to e-commerce platforms.

Recently, I ordered a face cream (order no. NAEDB***332-S1) from Noon (noon.com) and unfortunately, I received a very bad product. Upon receiving the package, it was evident that the packaging of the item was torn in various places and the box was opened. Due to this, the cream that came in a bottle spread all over, ruining the entire product. As a customer, I am quite concerned about the quality of products that are being sent by Noon. How could they not check the condition of the products before sending them out to customers? Such disregard for the product and packaging itself seems unacceptable and unprofessional.

Furthermore, when I reached out to their customer service agents with my complaint, my experience was far from satisfactory. The representatives turned a deaf ear to my concerns and closed my complaint case without communicating any information to me. Despite tirelessly following up with them for weeks, I was left with no solution to my problem. As a customer, I expect better customer service and a more responsible approach towards ensuring customer satisfaction.

To this day, I am extremely disappointed that my matter hasn't been resolved. Noon has been provided with my order number and all other pertinent information, but they haven't made an effort to rectify the problem. It seems like the representatives that are responding to complaints are simply bots, unable to understand human emotions and concerns. Layla, who responded to my complaint in particular, seems to be making empty promises and wasting my time instead of taking effective actions to resolve the issue.

In conclusion, I would have appreciated a more satisfactory and prompt solution to my complaint with Noon. As a customer, I have been put through a painful experience due to their unprofessionalism and lack of responsibility. I highly recommend that noon.com take necessary steps to improve their customer service and delivery quality if they wish to retain customers.