Noon

My experience with Noon (noon.com) was unfortunately quite unpleasant. Let me begin with the fact that I had ordered a refrigerator, only to find out upon delivery that it was the wrong one. When I notified the delivery personnel that this was not the fridge I had ordered, they simply shrugged and told me to contact customer service. It took me four frustrating days to receive the correct appliance.

As if that wasn't bad enough, I had also ordered a cooker which was inexplicably out of stock on the day of delivery. This was particularly frustrating, because I had signed up for the item while it was still available and it had somehow disappeared from their inventory by the time it was supposed to be delivered. It took another five days for them to finally deliver the cooker.

To make matters worse, I had ordered a washing/dryer machine which turned out to have several issues. I had to spend considerable time with a technician trying to get it operational, only to eventually realize that it was faulty. When I contacted Customer Service, they assured me that the Warrantee Department would be able to collect the faulty machine within 48 hours and they would refund the payment. It has now been ten days, and I still haven't received any response from the company. Every time I call their Customer Service, they don't seem to have any information about my issue, and all they seem to be able to say is that someone will contact me in 48 hours.

The level of unprofessionalism and irresponsibility demonstrated by Noon is unacceptable. It's certainly disheartening to see that a company of this size doesn't seem to care about their clients or their complaints, and they seem to be causing even more frustration and dissatisfaction. Needless to say, I won't be using their services again, and I wouldn't recommend it to anyone either.