Overview of GumRoad customer experience
GumRoad, a popular e-commerce platform, has been plagued with numerous consumer complaints. Users have expressed dissatisfaction with its customer support, citing slow response times and unhelpful assistance. Many have also reported technical glitches and frequent website crashes, hindering their ability to make sales. Additionally, sellers have raised concerns about the platform's lack of robust marketing tools and limited customization options, making it difficult to promote and showcase their products effectively. Furthermore, some users have criticized GumRoad's fee structure, claiming that the platform charges excessive transaction fees, cutting into their profits. These recurring issues have left many users frustrated and seeking alternative e-commerce solutions.
GumRoad complaints 7
Newest GumRoad complaints
1-4 This is a scam company pretending that they are OSHA, and they got $108.00 from me, and I want it back
1-4 This is a scam company pretending that they are OSHA, and they got $108.00 from me, and I want it back.
I got a letter in the mail after starting my new biz that said I gotta buy a labor poster
I got a letter in the mail after starting my new biz that said I gotta buy a labor poster. After lookin' around, turns out they're a bunch of scammers. Don't get fooled by 'em!
GumRoad tried to withdraw 26,150 from our bank account after freezing our account for no stated reason
GumRoad tried to withdraw 26,150 from our bank account after freezing our account for no stated reason. They also took an estimated $5900 in sales that have not been paid out. GumRoad has not replied to email within the past week and seems to be attempting to steal over $30,000 from our GumRoad marketplace.
I bought a book called Kid by the Side of the Road from Gumroad, Inc
I bought a book called Kid by the Side of the Road from Gumroad, Inc. I paid $50 for it on March 21, 2022. They said it would take three weeks to arrive, but I never got it. I tried reaching out to them many times about my order, but they never replied. Now I want my money back. Look at the attachments for more info.
I've been sellin my Book on Gumroad for the last month
I've been sellin my Book on Gumroad for the last month. Gumroad owes me $10,592.30 and they're three payment periods behind. They ain't done nothin to help me fix this problem. I've been sendin them lotsa emails every day, but they're takin their sweet time tryin to fix it and give me my money. I dunno what to do. I tried callin them, but there ain't no contact info and only dead-end phone numbers.
Gumroad closed our account 2 months ago with over 6000 pending in payouts
Gumroad closed our account 2 months ago with over 6000 pending in payouts. They claimed all the money was refunded, but our customers confirmed that no money was refunded. They tried to withdraw over 26000 from our checking account without permission, resulting in over 200 in overdraft fees. They won't give us account statements and are ignoring our emails. They restricted our access to sales, payouts, and refund history, and they are not following the rules.
I just published an ebook on GumRoad
I just published an ebook on GumRoad. I emailed them twice about my payout 'cause I ain't got no payout yet even though folks done bought my product. In the first email, they said I gotta wait another week to get paid 'cause I'm new to sellin' on their platform. Two weeks done passed, and I made some more sales, so I sent 'em another email askin' 'bout my payout. They replied sayin' they suspended my account 'cause they reckon folks in my country be usin' fake and stolen credit cards. This here's a clear case of profilin'.