Nokia Indiaphone replacement problem

A
This review was posted by
a verified customer
Verified customer

I have given my mobile nokia cdma -6265 for swap problem to nokia care center mumbai - m/s bright point on 17th may. Job no.: mum142881 my mobile number --[protected]. Till today 30th may 2017 there is no proper reply they are just delaying as parts is not available we can not say when we will able to give you back. As job sheet say that.

Estimated due - 25th may. How we can work without our mobile... They have given me loanable phone 2112 that i cannot use in my business meeting with overseas customer. I have called them at least 20 -25 times all executive are in meeting. And when we press them they give us call center number [protected] i spoke these people and they assured me within 48 hrs you will get reply.

They replied me when i called that you may get your mobile by 12th june as swap part is not available. 1 month for replacement??? These is service of nokia -- and these problem is with all people using these cdma 6265 mobile.

They are aware of these problem than to they don't keep spare parts. In these case what service we expect from these multinational company where there is no boss??

Regds,
Amit.

Responses

  • Ar
    arvindcal May 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    On 23rd april 2017 I gave a nokia e 72 which all of sudden stopped working. I had purchased it on 24th july 2017 and was under warranty. After 10 days the nokia care people informed me that my hand set is not repairable so I will get a new handset ? When I went to take the delivery I was shocked and surprised to see the hand set, the back cover was old, I was told I will get the back cover old one only, and when I wanted to know the details of the handset was not given a satisfactory reply and was told bluntly if you want to take this swapped hand set take it or write to nokia. I have written to nokia emailed them and even lodged a complain over the telephone, but I am not getting a proper reply my letter have not bee answered, I was promised that some one from nokia will call me within 5 working days no one have called me, I want that my old hand set should be given back to me or they should provide me with a box packed handset so that I can know it is a new hand set with all details, as this handset I am not sure when was it manufactured etc, I was informed that I must take the delivery and use the handset if there is a problem I must contact them again after paying rs 17k for a premium handset I will have to be always sitting in a nokia care every week and after 23rd july 2017 I will not be also entertained, so I will request all if you want to buy a premium handset be careful in future, as we the customer are at the mercy of the company and specially the service provider's like everest mobicare who were not even provided me with the address and email address of nokia, they said go ate take it is on the box of the phone ?

    0 Votes
  • Pl
    playboykeshav Apr 28, 2011

    sir ji i m keshav my mobile number is [protected] plese contact me as soon as fast

    sir ji mera nokia ka x2 set hai wo 6 bar karab ho choka hai aur aaj mai usse apke bikaner nokia care dene k ley gaya to wo usse lene se mana kar rahe hai mene pehle b kai bar complain likai hai fir b koi action ni liya gya is ley ab mai counsumer court mai case laga raha hu uske jimedar aap kud hoge aur mere sath mis behevioe b kiya gya aur n hi company muje call back kar ri ab ya to aap jaldi se muje call kar le mai aaj apni device apke nokia care bikaner mai sumit kara k aya hu mere phone ka imei number ye hai


    imei-[protected]

    job sheet no. - [protected]/110428/3

    my contact numbers -[protected]
    [protected]
    [protected]
    [protected]

    0 Votes
  • Jo
    Jonathan Dsylva Jun 15, 2010

    Please contact me on [protected]. I want to file a collective complaint against Nokia for these defective N97's under the Consumer Protection Act

    0 Votes
  • Ka
    kapil U Jan 28, 2010

    Hi,

    Sub: replacement of nokia n97mini cell phone

    I had purchased a new nokia n97 mini on 29/12/2017 in delhi for around rs 25000/-.
    The details of my cell phone are as follows:
     model: nokia n97mini
     eimi no: [protected]
     type: rm-555
     software version: v10.0.020

    The problem:

    The cell phone keeps getting hanged and it cant be used again unless its switched off and restarted. I have been facing this problem since the week I have purchased this mobile phone.

    The ordeal :
    • i called the nokia customer care ([protected]) to seek help for my problem and I was guided to a nokia care center.
    • i had to skip office to go to a nokia care center where I was advised to go back home and take a data back up and then come again. The name of the nokia center is saksham services in mayur vihar.
    • i went back home took a back up and went back to the nokia care center.
    • my cell phone was taken for around half an hour and it was returned saying that the problem is fixed.
    • the problem resurfaced later in the evening.
    • i have again called the customer care number and I got the response that it required you would have to travel to the nokia care center 100 times to get your phone fixed. Nobody will help you.

    I have written to nokia customer care and the suggestion given by them are:
    • i should deposit my handset at nokia care
    • they will investigate if there is a problem
    • they might keep my mobile for & lsquo;n’ number of days for investigation
    • and then they would try and fix my mobile.
    • subsequently if its repaired I can collect the substandard set again.

    Taken for a ride:
    • i cant be expected to skip office and go to a nokia care center every second day.
    • also after spending 25000/-rs, I can’t be expected to deposit my phone at a nokia care center and wait for days and weeks so that nokia can experiment on my mobile.
    • what if the phone is repaired now and it again develops a fault after the expiry of the warranty period. Since the handset is substandard product.

    I would appreciate if after reading all of the above, nokia as an organization would look into my problem and give me a solution in terms of a cell phone replacement immediately.

    Hopefully my problem would be taken cognizance of because a consumer of a high end nokia product, cannot be expected to run around with his/her mobile with in one month of purchase.

    Your sincerely,
    Kapil uniyal
    +[protected]

    0 Votes
  • Pa
    parv82 Oct 20, 2009

    i had purchased n 79 last month dated:- 24/09/2017, the display screen is not working properly, i want to replace my handset, so its my request to that company to change my handset
    my contact number is +[protected].

    0 Votes
  • As
    ASUTOSH SWAMI Sep 12, 2009

    I purchased a nokia 1650 handset on oct 08, 2017. the handset is said to be under warranty for one year from date of purchase. it developed certain problem and was not getting switched on. I submitted the same for repair at nokiacare outlet at gupta associates, hig-16, sec-4, vaishali, ghaziabad (u. p. ) on jul 30, 2017. they told that the battery has been damaged by us and will not be replaced. they howver accepted the handset for repair. but what use will it be of without a proper battery. the job sheet no is [protected]/090730/64 dtd 30/jul/2017. my phone no is [protected] (india)

    0 Votes
  • Ut
    uttam0280 Aug 31, 2009

    anyways - who is actually taking care of our comments here .. Nokia is sitting blind !

    I will never look forward for this brand ever neither I'll suggest anybody to buy this junk brand.

    0 Votes
  • Ut
    uttam0280 Aug 31, 2009

    I bought this phone N85 on 1st Jan.'09 but since then I have been facing software issues like restarting of phone, Freezing of Applications and so on. later on of its speakers stopped working and now some of its keys stopped working. Withing these 8 months I have found new problems arising every now and then. At present I submitted this to an Authorized service center [protected], and now they are saying its irreparable as due to some water logging inside ALTHOUGH MY PHONE NEVER ENCOUNTERED with water ever till now. I NEED A REPLACEMENT of this Handset as its troubling me ever since I bought it OR ELSE I have to approach the Consumer Court regarding the same as my Rs.24000 is going into DRAIN in such a short time.

    0 Votes
  • Dr
    dr a k handa Dec 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    dera sir,
    a very satisfied customer of Nokia
    can i be helped in getting hold of a new, original BLD3 Lithium battery for my Nokia 6610 handset, as I donot intend going in for a new handset as yet.
    unable to procure one from either Lucknow or Delhi(as per Nokia Care company does not make these any more)
    any help sir
    warm regards,
    dr a k handa

    0 Votes
  • Sa
    sandip patil Nov 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    resp sir,
    my cell model no 6800 is not working properly pl send information & nearst care center address


    regards

    sandip patil
    [protected]

    0 Votes
  • Ja
    jayesh p aachnani Sep 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    respected, sir

    i am jayesh form gujrat junagadh i have mobile shop here i sell nokia mobile here i have some issue (cheating with me) can any help me. here is my contact [email protected] and my cell no.+[protected].


    thanx in advance.

    0 Votes
  • Ne
    Neehar Raina Sep 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well, I am going through exactly the same issue with my 3months old N95. The only difference being that I am not accepting their offer of an old swap phone.
    Lets see what happens? I smell somekind of a racket here.
    They have asked for a week and if i am not given my original phone or Nokia still insists to swap my phone with a used phone, I think I would take the fight to the the courts, consumer forums and to the people at large. I would need everybody's support then.

    0 Votes
  • Pr
    Proteek Sep 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had a problem with anokia 3230 set which is under warranty, the set was submitted to nokia care on 14th august, after several visits and followups they have promised to replace my set with a new one as they are unable to repair the set, today (10/09/2017) they have given me a set which I found as a damm old one after checking carefully. Some of the switches are not working properly, the vibrator motor is also not working.

    This is a clear case of mal-business practice and cheating I request nokia to give me my original set back

    0 Votes
  • Sr
    SRINIVAS Jul 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My Nokia handset N70 was not working due to the mike failure. When reported to the Nokias care center, I was told it was due to water damage, but I can bet It is not due to the water damage.
    My mobile still lies in warranty and they rise this issue after 7 days of request.

    I beleive we should stop buying nokia mobiles.

    0 Votes
  • De
    devender Jul 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my self d.s yadav

    ARJUNA AWARDEE .

    FIRST INDIAN PROFESSINAL BOXER ( INDIAN BOXING TEAM COACH)
    AND SR INSPECTOR IN CISF POLICE ..

    MY REQUEST TO YOU ONE OF MY RELATIVE WHO SUBMITTED NOKIA PH 6500-S AT GREEN PARK DELHI FOR REPAIR ITS NEW PH .AND ALLMOST 20 DAYS HAS BEEN COMPLETED .EVEN THEY TOLD US TO REPAIR CELL SOON WHICH IS NOT DONE .PLS DO IT FASTLY ..OR CHECK ATTACHMENT OR JOB SHEET NO [protected] NAME RACHNA NO [protected]
    REVERT BECK
    THNK S AND REGARD

    DEVENDER YADAV
    ARJUNA AWARDEE

    yes i m very much agree to all of your problem b coz we also facing same thing sinc 20 day they dont bother abt time or money ..

    0 Votes
  • Ab
    Abhishek Sonawane Jun 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    I am abhishek sonawane and this is in concern with the complain that i have put up against my cell no: nokia 5300 i hav put my cell for repair in nokia care pune at shree communication my job sheet id was [protected]/080617/51 and insted of repairing my cell which was under warranty period they made it more problamatic and now its not even working properly and i want to say that nokia are worst in terms of custemer satisfation they are in fooling bussiness and the way there executives talk is realy apriciabel and is a great matter of concern for company as big as nokia in lacking far behind in terms of customer satisfaction.

    0 Votes
  • Ma
    Manish Kumar Jha May 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir/Madam
    I had taken one mobile Nokia2626 on 20th April 2017.The number got activated on 23rd Apr 2017. After one week of limited use, the mobile went under breakdown. I gave the mobile to the local service center located at Kamani Center Jamshedpur where your service support staff told me that its a liquid damage(externally no signs), which in no way mishandled by me.At the time of delivery again the same service staff told me that the chip is out of order: roughly Rs 800 will be charged and again no surity that mobile will be rectified.
    I have some complaint about your service and warranty policies:
    1st> no water/liquid damage was done from my end.
    2nd> if my mobile is not repaaired they charged me Rs 75 for seeing the problem.
    3rd> If customer queries are unanswered at the service center(where two non technical ladies were sitting), whom should I contact.
    4th> Your customer care line is inoperational and customer care manager's mobile switched off.
    5th> If your mobile gets out of order within 7 days and no warranty is given by company(liquid damage is subjective as sweating near ears can also damage the phone), then where is the reliability.

    I expect to take care of your customers>At least in my presence 7-8 customers all were charged of liquid damage and no warrant taken care of by the company.
    Your warranty is just for making fool.
    And if no further action is taken for my case: be assured that I will start a campaign against your product.
    Waiting for your reply
    Thanks
    Manish Jha

    0 Votes
  • Ro
    roma Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To
    The Concerned Person

    I bought Nokia N 81(8GB) IMEI Number [protected] from Sec 17 ‘Nokia Telecon’ ( S.C.O. 145-146) Chandigarh on 3rd Nov’08 then in Dec I started facing problem in its slide so on 27th Dec ’08 I gave my cell for repair to them and that time they told me that it will take 3-4 days in its repair. After that I have been continuously following up with them but nobody from that showroom is giving me any kind of response. Every time they give me different numbers to contact regarding my cell and nobody knows where my cell is. Earlier they told me that it has gone to Sec 44 Nokia care after following up with them I came to know that it has gone to Sec-22 then after visiting their outlet I came to know that it has gone to Mumbai and when I again contacted Sec17 dealers then they said that may be it has gone to Sec 44 and still they don’t know what’s the condition of my cell and when I am going to receive it.

    Is it my duty to contact different people or its the dealers who should be coordinating with them???
    I was so fed up with all this and fail to understand the lack of seriousness on the part of dealers.

    They are giving so much trouble to the customers and it will lead to bad name to your brand. I think once the product is sold then their responsibility ends there. I bought the cell on the launch day itself of Rs.23000/- and when you make such an investment then you want good service also.

    I already logged a complaint in Nokia Customer Care ( Complaint No.2-2QY4WD) and they told me to confirm from the dealers on 22nd Jan’08 regarding cell but dealers were not giving me any kind of cooperation.

    Today evening (19 Jan) after my long argument with the dealers they told me collect the cell on 23rd Jan’08.

    I really don’t trust them now and I am still not sure that whether they will give on the said date or not.

    I am very very disappointed from your service. If I don’t get my cell by 23rd Jan’08 then I’ll be compelled to go to Consumer Court because I can not take this trouble any more. I hope that you will look into the matter.
    Thank You.
    Roma Narula
    Chandigarh

    0 Votes
  • Vi
    vivek patial Dec 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    M y nokia 5300 memory card contains badsector when i bought mobile from nokia priorty in HAMIRPUR but now they r not changing my memory card from past 1 month my mobile is still in gurienty period.

    0 Votes
  • Ra
    Rajan Sharma Dec 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We should make an association of aggrieved Nokia Customers.

    0 Votes
  • Su
    Subhojeet Basu Dec 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had purchased a Nokia N-73 Music edition paying Rs. 20,000. Within two months of use the incoming and outgoing audio started giving problem and I had to use the headset to make and recieve the calls. I gave the Handset to Nokia care st District Centre Janak Puri New Delhi and after 7 days of daily visit to them I was told that the set can't be repaired as It has got some liquid damage, I asked them to show me that damage which they point blank refused and instead asked me to leave the premises with my handset. I took my handset and went to HCL Infinet in Patel Nagar New Delhi. There they said that they cant accept the set because the mic from the set is missing. It was a shocking news to me that the Nokia care center in Janak Puri has not only spoiled my set they have also "Stolen" the mic from the handset. I called up the Nokia care center and you will be surprised what they told me. "India being a humid country its possible that moisture might creep into the phone without the knowledge of the customer." So why did Nokia launch a product in India which was not suitable for Indian condition. Isn't it a fraud with the trust of unsuspecting customer from a company like Nokia?

    Today I am stranded with a most expensive phone. So friends before you buy a Nokia product just think twice?

    0 Votes
  • Su
    Suresh Oct 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I brought N70 on 15th Sep 2017 thinking Nokia is the BEST among all the other companies, but I was wrong and now I believe your handsets are not only Dabba, But Nokia Service is also Hopeless.

    On 23rd of Sep 2017 I had a problem with my Memory card, for which I had to visit Nokia Service Center at Skylink (Chinchwad). I was told I will get the replacement of Memory card within next 2 weeks and still I haven’t got my New Memory card back. I am in follow up with your center People and today was 23rd of Oct. 2017. One month has passed and still I haven’t got my Memory card back.

    I had called up today morning (23.10.2017: 12:30) and the same answer I got was will check the details and I will get the Memory card next week.

    What the Hell is this. Man if Nokia Calls it as Professional and Best Where are the customer happy.

    If no Serious Action is taken from any one I want my complete Money back, and i would prefer taking Sony.

    I guess Since Nokia has a name it doesnt bothers what are customers problem.

    0 Votes
  • Ab
    abdul karim Oct 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I think no body purchase Nokia hand set. Substandard sets manufactured in China dumped in the Indian market. Recently I purchased a new Nokia N73, within 2wks it stopped working and now they say many excuse fir replacement.

    0 Votes
  • Sh
    Shiv Chandra Sep 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Dear all concerns,


    I have purchased nokia 5200 mobile dtd. 26/04/2017 this phone is after few days technical(sound)problem no repairing i hand over the handset purchasing shop, but after 35 days shop employ commitment the our phone no repairing your phone is replaced and issue new mobile but my complain no serious action shop worker return second hand set not my original set.

    My Phone Detail:-

    purchsing date :-26/04/2017
    EMI no :-[protected]
    TIN No :-[protected]
    Amount cash purchased :-6800 Rs.
    Shop Store Name :-Global Communications
    Add :- R-546 New Rajinder Nagar New Delhi-110060


    Thanks & Regards
    Shiv
    [protected]

    0 Votes
  • Na
    nasim shaikh Sep 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    my name is nasim ,i have nokya mobile my battery number is : BL-5C but i am warried .i want to replace my battery .i can not take any risk.i request to you please give me soultion.

    0 Votes
  • An
    Aniruddha Sep 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have purchased Nokia N73 M in August. Within 14 days of purchase the display of the phone has gone off. Intermittently sometimes when I dial in to somebody the person cannot hear my voice & this problem continues till the phone is switched off & one again.

    I have given my phone for repairs on 10th Sep 07 & today being 14th Sep i have not heard anything form the service center. The service center numbers given are perennially engaged & after 30 -40 attempts cant get thro. Also Nokia call center is very ineffective in helping this resolve.

    I guess the consumer is paying the price for making this brand numero uno & i really wish I had evaluated some other brand rather than putting blind faith in Nokia

    0 Votes
  • Sh
    SHAIKH ABDULRAUF ABDULRAHIM Sep 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have purchased N70 on 17-05-2017.

    On the very next day i.e., 18-05-2017, I found, it was not working properly like Its battery was totally dead. Even its bluetooth was not working. For that I submitted it to Nokia Care Centre, to which they told that they cant replace it but solve the problem and then I could collect it. It took 25 DAYS.

    Again after 25 days, its joystick stopped responding. Again, I was compelled to submit it to Nokia Care Centre, which took 27 DAYS, a loooong time.

    In the next week, it turned dead as charging was not operational.

    Since then, it has completed 3.5 MONTHS, it not solving the very purpose.

    I have purchased it for HOME PURPOSE and in duration of 3.5 MONTHS, it has completed only 30 DAYS with me in my house and that too without proper operational status. I have also complained and requested for replacement for the same but the Care Centre people are not properly replying and saying that they can't do so.

    0 Votes
  • Ga
    GAGANDEEPSINGHSONI Sep 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am too feeddup from nokia care centre & customer care i am in ludhiana & i give my n-91 to nokia care centre namely(solectron centerm elt ltd ph-[protected]/83) i give my set on 27-06-2017 after three days they tell me that yur mobile will be given after 15 days because of swaping i say ok to them
    after 1month7days meanson( 03-08-2017) i go there they give my mobile to me but it was not in progress it was having same complain after (1month7days) after that they give me the 1week time to me i have also a complain no of nokia care centre .


    NAME- GAGANDEEP SINGH
    MOBILE -[protected]

    0 Votes
  • Ge
    Geetha Reddy Aug 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Ya u all are absolutely right. These are the problems i am currently facing. After getting mobile swapped, i face problems again within 3 days of the delivery. I want to register a case if no solution is provided. U can see many cases with nokia software in all range mobiles. This has to be taken very seriously...

    0 Votes
  • Dr
    dr. deepak jharia Jun 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I too am having the same problem... contacted local nokia care at jabalpur. But they say parts not available will have to send the unit to headquarter... and i know they will return the unit after one or two months... god can only save nokia if they continue doing so... amen.

    0 Votes

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