name: M.K.Dinesh Prasanth Address: 48B Muniappan koil street, shevapet, salem-636002 Phone model: 2690 Make...
I have received an sms which say "you mobile no. Has won 850000 pounds in nokia-uk award. Claims email...
sir, pl go through detail of email chain between me and compony and you can understand the problem. despite having a valid warranty after swaping of my phone by NCC i releise the new pbs and submitted my phone at NCC on 15/03/2013 and today is 09/04/2013 and my phone is still awaited to be repaired and i am waiting for promises to be keep up by compony and searching for a solution i.e. emailing, contacting them trough phone whenever i get time from my job.
I think there is someone appointed to see all these communication and communicate accordingly. pl go through communication chain below and telephonic conversation through your number [protected] (last one on 06/04/2013 when i was promised that my case is refer to some higher team which will communicate on monday, talking person was Mr David ), but i am still witing for response. Pl communicate.
From: sanjay verma <[protected]@yahoo.co.in>
To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
Sent: Saturday, 30 March 2013 10:35 AM
Subject: Re: The Service Request No. is 1-[protected]
thanks for your kind communication. Once again I am requesting you that pl go through the entire details provided by me and note it that it is not tampered at my end if it was so then how NCC recieved a tampered device for repairing under warranty. It is true that device is not tampered by me and i always seek NCC support for repairing even a small problem because device is still under warranty. pl see it it is a fair case there is something wrong in this entire process. pl check it.
Awaiting a quick and thougtfull response from your side this time.
From: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
Sent: Saturday, 30 March 2013 9:31 AM
Subject: The Service Request No. is 1-[protected]
Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]
This e-mail is in reference to the service provided by Nokia Care Centre. I sincerely regret the inconvenience caused.
As per the updates received from our backend team, your device has been assessed to be tempered. Further, you may also kindly note that any physical damage, water corrosion, or external tampering will not be covered under warranty and in such cases, warranty is void.
Hence, in order to get the device repaired, you need to pay the repair charges. Further, I would request you to kindly contact the same Nokia Care Centre (Shiv Communication Phone: [protected]) in this regard.
Kindly let me know if you require any further information or help.
Thanks & Regards,
E-mail Specialist - Nokia Care India
NOKIA Support Services:
1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI)
2. To book an Appointment with Nokia Care Centre, visit http://www.nokia.co.in/appointment
3. Online Support: http://www.nokia.co.in/support
4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre
5. Warranty Terms & Conditions: http://www.nokia.co.in/warranty
* Premium SMS charges apply
Sent: 29/03/2013 11:28:05 AM
Subject: Email to Nokia care
[User name confirmed:]
[ANY FIELD NN]
[Topic:Nokia devices and accessories]
[Sub topic:Support, Service Points or repair]
I got my N 8 repaired(swap/changed) from Nokia care centre hamirpur(shiv communication, ward no 24, jail talab road, hamirpur, u.p.) on 02/02/2013. I came to know that my phone is getting hanged and its screen got blank after dialing or while any incoming call and i can see the number only after sliding the side key.I contacted NCC hamirpur, they suggested to go through S/W update. I done the s/w update from my phone but problem was still there hence i once again contacted NCC hamirpur and was suggested to get s/w update through there computer and i submitted the phone to them for the same purpose and later collected it after few hours when i got time(04/03/2013). After taking backup through Nokia suite and downloading my application from my Nokia account([protected]@yahoo.co.in) I once again notice the same problem i.e. screen going blank while dialing in sunlight and phone get hanged sometime, hence i again visited NCC hamirpur on 15/03/2013 and they tried to solve the problem by gong through varias settings of phone and factory setting and suggested me that it is minor problem and i can bear with it but i asked them to solved it as i was not satisfied with its status of working, then they asked m to submit the phone and open a printed job sheet to fill, i asked them to provide me a computer generated job sheet, then they issued the same(job sheet no.-[protected]/130315/1). On contacting Nokia care on(26/03/2013) 080 [protected] i got the news that my phone is tampered hence it was returned to NCC hamirpur without repairing under warranty.I am writing all these thing to you in detail so that you can get all the information from my side. I want to say that i think if my phone is tampered it can be done at NCC hamirpur either on 02/02/2013 i.e before delivering to me or on 04/03/2013 with any malafide intention or at your end i.e. before swapping/changing it without proper checking of phone. Please go through the matter properly so that there must be a clean system for proper servicing of phone. You can see that i have no reason or time to do that or to submit my phone to unauthorised person as my phone is still under warranty.
Hope, you go through above points and see the matter with prompt and effective manner so that i can get my N-8 back in proper working condition.
Awaiting a quick and positive response from your side this time.
With festival greetings.
Detail-: Name -sanjay verma
JOB SHEET NO-[protected]/130315/1
Divisional Accounts Officer,
Minor Irrigation Division,
I had mailed to [protected]@vsnl.net for recovery of my lost mobile phone on 14th april 2012 and till now there is no...
I bought a brand new Nokia cell phone on 7 March 2013. It was time for my 2 yearly upgrade. I desperately needed a laptop, so I took the special: Nokia Asha 201 with a laptop.
Yesterday the 31 I took the phone back to Game, because when I removed the sim card to get all my contact saved to the sim, the little silver plate that hold the sim in place broke of. The lady who help my, immediately asked "who took the sim out" why did you take the sim out" did you forced it open. I am a 55 year old woman whos first Nokia was a brick size phone with a little arial. Iv never never had to take any of my phone in for repairs, Im am positive that this was a fault in manufacturing. But Realy I am not used to be treated the way they did and I am sure that Nokia would not like me to have that phone back. Please if you can assist me in this matter, it will be highly appreciated. Thank you for your time.
My phone Nokia E7 was booked for repair for a week, after a week they send me sms to collect my phone with the same default, they didn`t fix my phone, when i charge my phone it gives me problem i struggle to charge it and my earphone aswell i can`t listen to music or radio is not working, now when i charge my phone it doesn`t charge, when i called them they telling me about liquid damage which i dont understand because i never put my phone in water, worsepart when i collect my phone they dont explained nothing to me they just said my phone is fixed.M tired of this poor service i just need my phone to be fixed or they must give another phone if they cant fixed because m paying for it, and i`v been using the service for 3yrs now, i`v never experience this problem, Pls assist me on this matter.
Address: A/ 604 Rashmi garden, manvel pada, Virar (east), dist Thane, pin 401-305, Maharashtra
mobile no of the phone lost .[protected] (Nokia asha 311 imei no:[protected])
contact : [protected]
name: V.Trinadha Rao
Address: Flat-401, door no-51-2-1, M.R Complex
Phone model:Nokia Asha 302
Make: April 2012
Last used No.: [protected]
E-mail for communication: trinadha.[protected]@gmail.com
Missed date: 22-02-2013
IMEI No.: [protected]
with request to block the IMEI number to avoid misuse since police complaint filed at 4rth town police station, VISAKHAPATNAM
I receive an sms from my cellphone on the 28february2013. "congratulations!Your mobile number has won 150...
My mobile was theft on 17 December in Karachi please check the location of my mobile by IMEI number. with regards Thanks
I am having problem with Nokia N9..
I bought a Nokia N9 from Axiom Telecom Jeddah City Plaza on October 25th 2011, and since date I am facing problems with this phone.. Though I thought the phone's hardware was good when compared to the software I was proved wrong..
The phone got so many flaws that i have to reset or restore it like once a month atleast.. Whenever I used to take back up it used to hung up, camera's sometime showing up and sometimes doesnt.. And when newer versions software updates were available, faced lot of problems updating the phone as it never went smooth and even after each update new problems arose..
My camera stopped working after update and i couldnt do anything about it as I am currently staying in USA.. Recently my phone started behaving crazy after i switched the sim card.. Sometimes it detects the sim card and sometimes it doesnt so fed up with problems I sent the phone to my brother who took it to "Nokia Center, Prince Sultan Street, Jeddah, KSA, " there he faced the rudest behaviour ever..
The phone was taken into warranty with some hesitation as there is confusion with one or two year warranty over the phone.. They kept the phone for almost two weeks then called my brother one day and the arab representative spoke very harshly telling him that the phone was dropped and a part is missing inside though the phone was not dropped (it was because of sim card swithching the problem started) and they closed the warranty.. Not even listening to a word from my brother, just shunning him off..
With this kind of behaviour how can I believe that a part was missing, i could even say the Nokia center didnt handle it properly and blaming the customer for their fault..
I went to Nokia website to bring this issue to higher authorities but in vain, when I was clicking the "Contact Us" tab it was taking me to a discussions forum instead of giving me any helpline number or emal id to contact nokia directly.. I was pissed here too.. Even online I couldnt find any customer support information, I just have to go to nearest Nokia center for any problem which in my case is in Jeddah as the Warranty is applicable only where I purchased the product.. For a costly phone like N9, Nokia didnt even provide world wide warranty..
I have been a very loyal and consistent Nokia customer, I have used many nokia phones, never faced any problems with earlier phones but this particular phone N9 gave me a lot of trouble over which I came across the horriblest Customer Service from Nokia corporation..
I feel this is what the reason is that Nokia doesnt hold any market in USA and people hate it here, as I have used many electronic products here and post sale customer satisfaction is most important to them rather than just selling the product..
I feel very cheated and hurt by Nokia as there is no value of the customer and what he spent on the phone..
Though I hope Nokia will look into this matter and give me a satisfying solution..
My email : [protected]@gmail.com
Brother Phone : +[protected]
IMEI : [protected]
Job No : [protected]
Your mobile no has won & pound;750, 000 gb in 2013 nokia award, for claims send name: address:phone no:email: to bradley on ([protected]@msn.com). +[protected]
Nokia 2011 award desk.
Nokia co-operation united kingdom
Nokia house. summit avenue southwood
Farnborough hampshire gu14 0nag, uk.
Tel: +[protected], +[protected], +[protected]
Email: [protected]@hotmail.co. uk
We use this medium to congratulate you as one of our lucky winner of & pound;750, 000 gbp and a nokia phone (n9) worth rupees 25, 000 inr in this nokia promotion 2013. this promotion is held to eradicate poverty and to advertise our new products at the nokia co-operations.
This e-mail is a notification for you to be informed of your mobile number being the winner on our online lottery sweepstakes promotional draws 2013 in england, reference number npdc - 098154. batch number nuk qy-3lj4. ticket number 64-mxew. serial number 182. united kingdom.
In line with the commemorating event marking our 142nd anniversary we rolled out over & pound;16, 000, 000.00 (sixteen million great britain pounds) for our 142nd anniversary draws. all participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from australia, new zealand, north america, south america, europe, asia and africa as part of international promotions program, which is conducted annually in britain, london.
This promo is approved by the british gaming board and also licensed by the international association of gaming regulators (iagr). this promo is the 1st of its kind and we intend to sensitize the public.
Rules and regulations
1. winners are required to fill the winning processing form, failure to do so shall render the form invalid and winners will be disqualified.
2. winners must know that the money won is very huge and as such should try as much as possible to keep their winnings strictly confidential until the said funds has been received. this is to avoid impersonation or double claims which we have experienced in previous draws.
your winning amount of & pound;750, 000 gbp will be transferred to your account within 48 hours from today through the reserve bank of india (rbi) to your domestic account that you will be giving to us.
Your winning processing form is attached to this mail. you are to fill it completely in block letters, the nokia phone (n9) will be delivered to the address that your will giving to us in the attachment in this mail. if you are unable to open the attachment for any reasons then the same information is asked below as well. so you can simply fill in the required information below and mail it back to us and please do send us your one passport size photograph on reply to this mail.
Beneficiaries account details for transfer of funds
bank name and code:
Note: you are to fill the attached fund processing form correctly, to enable us transfer your fund to your correct account detail and also remember to attach a copy of your passport size photo to the form in the attachment and send it back to us via same email ([protected]@hotmail.co. uk)
Congratulations once again from nokia co-operations
Once again on behalf of members and staff of nokia, I say congratulations as you spend your great fortune.
Sir. bradley anderson powell
Tel: +[protected], +[protected], +[protected]
Nokia co-operationsNokia cooperation. copyright (c) 2013
Nokia 2013 award desk.
Nokia co-operation united kingdom
Nokia house. summit avenue southwood
Farnborough hampshire gu14 0nag, uk.
Tel: +[protected], +[protected], +[protected]
Email: [protected]@msn.comDear milan parekh,
We are glad to inform you that your funds will be transferred to your account through the reserve bank of india (rbi). this is to inform you that processing manager (dr. albert thompson) has been assigned to visit your country (india) and co-ordinate with the rbi to get your winning funds transferred sucessfully to your account. the processing manager will arrive (indira gandhi international airport) in new delhi tomorrow morning and will proceed to the rbi to co-ordinate with them to get your funds transferred to your nominated account. all these details has being sent to the rbi and they will also get in touch with you directly immediately the processing manager summit your file.
Also to inform you that the rbi has asked you to pay for the administration fee of rupees 24, 950 inr. this administration fee comprises of registration fee rupees 10, 500, foreign exchange stamp duty 8, 500 and clearance fee rupees 5, 950 inr. so the total is rupees 24, 950 inr. to avoid any delay, we advise that you keep rupees 24, 950 inr ready and send scan copy of your photo id, one passport size photograph and your bank account information to the processing manager on his e-mail id ([protected]@yahoo.co. uk) before the processing manager arrives india tomorrow morning, to enable him fulfill the normal procedures of the rbi. you are to pay the rbi charges to them as per instructed by rbi. immediately the processing manager arrives india he will contact you and proceed to the rbi. attached to this mail is dr. albert thompson id proof copy.
Note: the processing manager can only proceed to your given residence address after the full and final transfer from the rbi along with all the vital documents to be given to you. we advise you keep your reference number npdc - 098154. batch number nuk qy-3lj4. ticket number 64-mxew. serial number 182 secret and confidential until our processing officer arrives your door step for a maximum security of our agent and yourself.
Please note that the rbi will demand for the list charges below:
Registration fees : 10, 500 inr
Foreign exchange stamp duty : 8, 500 inr
Clearance fee : 5, 950 inr
total amount = 24, 950 inrFlight no
Departure timeArrive timeBritish
30th / january
london, england, uk (lhr-heathrow)07.35 pm31th/january
delhi (del)According to the flight information booked by this company, the flight will arrive in new delhi from where our processing manager will contact you first then head towards rbi to co-ordinate the transfer of your funds. also attached to this mail is the copy of the passport of dr. albert thompson for you to recognize him.
If you have any comment or questions, call our customer care department on: +[protected], +[protected], +[protected] for more clarification. thanks and we hope to hear from you soon.
Once again on behalf of members and staff of the nokia mobile promo, I say congratulations as you spend your great fortune.Mr. bradley anderson powell
Good morning milan parekh my name is dr. albert thompson, I have just arrived india this morning, I am the processing officer assigned by nokia for the transfer of your winning funds 750, 000 gbp to be transfered into your account. kindly contact me immidiately. dr. albert thompson.
I had purchased Nokia Asha 300 from M/s. Cell Care, Aundh, Pune, Maharashtra in June-2012 and started...
Lost my phone from tambaram bus stop, chennai. Was stolen from bag . Lost mobile no:[protected] I
I have Traveled Ajman to Dubai today [protected]) morning 06:52:07, Bus No:1028 With my Ticket No:[protected], by Route No:19 and I have lost my mobile Nokia 2690 with my personal Mobile No. [protected]. I tried to Call but its been disconnected many times after that not reachable answer is coming. So please let me Know if it is found to my personal address,
Regal Plaza Hotel, Al mankhool street, Next to Al Fahidi Metro station, Bur dubai, Dubai.
P.O Box No.26842
My Contact No.[protected]
I bought nokia c6-00 on 7th june 2012 imei no. - [protected], ean no. -[protected], battery no. -[protected]:0670616, charger no. -[protected]:0675464.. Aftr using it for 6 months its display is not working properly.. I went to nokia care near kalimati road, behind hotel sagar, jamshedpur jharkhand.. And they told that there is a problem in the slider in it will be repaired only after 15th of jan 2013.. There service is not good.. If they'll repair it after 15th then how i'll use my phone neither they have given an alternative set.. They r not doing their job efficiently.
Hence, I request you to kindly look upon my problem as soon as possible..
I got a massage in this written you have won the 270000 pound in nokia promo. My full name: zaeem-ul-islam. Email:zaeem. [protected]@yahoo.com. I am a shopkeepar and my age 23years old. I live in pakistan in the province of sindh. The city sukkur nusrat colony no:1 work shop road sukkur city. My phone no: +[protected] 2nd no:[protected]
On [protected] one of my company worker came to my office room and stole my E-71 Nokia mobile, I would like to trace it and then go for police complaint to recover the mobile. The mobile IMEI No. [protected] and mail the details to me. My mail ID is [protected]@yahoo.co.in.