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NJ Transitcustomer service

1
N Aug 01, 2018

This is the second time I'm trying to take the 11 bus from Willowbrook Mall and the bus just doesn't show up for the times it's schehdled to be here. So I try to call the 24 hour line that is advertised just to be told that it's only working 8-5. You have zero respect for your customers and it shows. If you post that a bus is going to leave Willowbrook Mall at 6:17, then you should make sure the bus is here AND ready to go at 6:17. If you advertise a 24 hour line, then it should be open 24 hours a day.

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