NJ Transit

At approximately 10:41pm on Friday April 19th 2019 I an 2 other passengers entered on bus #19145 bus rt 409 leaving Trenton nj and stated to the driver (#514390) that he had been late and we wanted to ask why as the conversation progressed the driver got upset and demanded I shut up or I would be kicked off the bus for stating my opinion that the njtransit app stated the bus would arrive at 10:33 PM and he decided to come when it was convenient for him which was at 10:41 PM. Before entering bus I approached the driver side of the bus to asked when we can expect he to come he simply refused to answer the question and keeper pointing at the bus stop. Please assured that I did not use any vulgar language towards the bus driver at anytime. He then turned the bus around to the Trenton transportation station and called the police to have me illegally removed from the bus simply for stating that he was late. I believe this driver abused his authority and discriminated against me because everyone had asked him and stated the same opinion but he was African American and so was the the other two passengers and I was Hispanic. I advice the driver I just want to get to my destination and I was no longer talking to him which can be proven by video from the bus itself also I recorded the incident as soon as the police arrived. I will release this video to all forms of media and will be filling a complaint with all forms of government officials stating with the governor & the ACLU's & civil liberties office. Please contact me at at [protected] mr Alvarado. Thank you.

Hi! I am a frequents used of bus 119, and understand the overcrowding and such - There are a few things that I would like to touch on - the app is inconsistent - it shows that there are 2 buses coming several minutes apart, and then they disappear! so not sure why this occurs, but happens often in the AM. I am on a route on the heights, that services many people who do not go to NY. Therefore, several stops are passed by with people who are going locally. This happens on a daily basis, and not sure how this can be rectified, but perhaps placing more local buses on this route to support those not going to NY? This is a daily occurrence where people are walking up several stops, to ensure they can stand on the bus, not necessarily a seat. Not sure how this can be rectified, but as Jersey City is a hub to many, there should be more accommodating ways to support those who live in the area and need to get to their final destination during peak times...not to mention that the fare is pricey compared to the smaller buses running on JFK. thank you for taking time to read this, and hoping there are ways to support people to make JC the best it can be!

On sunday 4/7 I took the bus 606 going to princeton at 11:25 pm on chestnut and greenwood ave. The driver was not courteous she made me pay twice, I think she needs to pay more attention and needs to coordinate with the riders. She confused me, at the beginning I put money then she said wait to next stop to put the rest. When I tried I dropped a couple dimes because she stoped to quick. She got upset had to sit down. Then she said pay so did I she said wasn't enough she couldn't see that I had already paid. Check the cameras of the bus, she needs more attention. She shouldn't be driving a bus, I noticed her foot she was wearing a bandage wasn't walking ok. She looked too tired I felt sorry for her. Any more info call me. [protected]

I am a daily commuter from Matawan to New York Penn Station taking the 7:03 am train out of Aberdeen-Matawan. I wonder why we have to get on 30 year old train when this is a heavily traveled commuter rush-hour train into NYC. The single decker trains have been around for way too long. The seating and conditions of these trains are horrific. They are in terrible condition, there is not enough seating for everyone and the entire train is filthy beyond belief. When was the last time someone took a mop or glass cleaner to these trains?

You are investing $800 million in a development project in Aberdeen/Matawan but you can't even provide good and clean riding conditions for the passengers who are your bread and butter. Take some of that $800 million and BUY NEW TRAINS, instead of building in an already over-congested area.

For someone who pays $5, 052.00 per year for your service, I expect to ride in a train that is clean and in good condition, not a filthy broken car with seats that are 100 years old. It's really a disgrace.

I am asking NJ Transit to please use some common sense and do not send in a 30+ year old single decker train on a rush-hour commuter schedule. Save the 30+ year old trains for the off-peak hours.

Bus # 6037 and 6038 same driver.

Friday 3/28/2019 on 23rd street at 8:29am another bus was picking up people he continue going straight throu.

Bus # 6037 8:24 am Friday 3/29/2019 he was coming from 21st Street he move over to the left lane to pass a car that was double park, when he was coming toward the 23rd Street he didn't bather to get closer to the bus stop on 23rd street he keep going with no concern that we really on that bus to be on time at work, he makes us been late. ( He had a smirk on his face like he is enjoying doing this ) and only because a bus that was taking people toward NY he didn't want to batter with, and this is been going on for quite some time.

Monday 4/1/19 a lady extended her hand st 44th street st 8:33am driver didn't stop lady was a Muslim woman.

Tuesday 4/2 /2019@ 8:24am street 23 bus # 6038 Driver was on the right lane he didn't make the effort to take passengers on that street, this is been going on for at least 6 months consecutive he smeark.

Monday 4/8/2019 @ 8:40 am at 61st Street a lady with difficulty to walk and movements had a hard time getting off the bus the driver didn't even batter to lower the steps for her. This bus is 88 .If the floor is high he would not lower the steps of the bus so people are force to raise the legs very high.

All this is happening in Union City, West New York and North Bergen NJ.

If a bus is not coming or running extremely late.. Commuters should be informed. Very unprofessional. Gave up waiting, jumped another bus which is not the one I need to get out of the super congested gate and have to figure out the remainder of how I can get home now.in addition, there was not one single njt employee in sight during the long wait to inform people and make some order out of the lines criss crossing each other. That there should have been numerous 114 buses according to your schedule., gate 222. And now it will cost me even more to attempt to get home and after working all day.

Thank you once again njt for being unreliable. At least you're consistent.

Your 6:25AM train out of Little Silver to New York's Penn Station was canceled due to lack of Equiptment. Surely you know ahead of time that there is going to be a problem . Why does dispatch not correct this by brining in other equiptment? Your 6:40 train then arrived late and was in absolutely filthy. Sticky floors, trash everywhere and upon entering the onboard Convenience, I found it to be left in a deplorable state. With no additional cars placed on the train, there was standing room only. For what we pay every day, the service and conditions of the trains is horrible.

Hello,

I just wanted to report Bobby the bus driver on the 402 Rt Bus driving the line to Pennsville (That is the name he provided as I informed him that I would be making a complaint). The bus that I road today which is Thursday, Feb 28 at 5:37am bus 18046.

I normally never complain and am a very fun loving and friendly person. I am in good spirits whenever I catch the bus because I own a car so do not travel on the bus often. Last week I rode the bus and he was the driver. I asked him if I could activate train tickets and I explained to him the entire situation of the train not being active and I was not sure why or how the app allowed me to purchase the tickets. While explaining, he was not in agreement with me activating the ticket and referred me to the customer service department. I was not concerned about his answer which was ultimately "no" but it was the manner at which he delivered his communication which was with anger and rudely. I network a lot so can pick up on changes in attitudes when speaking to people. I understand his experience with so many people that he cannot determine if someone is really lying or telling the truth so being calm about the situation is key. He was not calm and handled me as if I used the bus everyday and took advantage of bus drivers along the way, I have had more than a few experiences on different buses in the last couple of weeks and was not going to complain at all but was encouraged to share my experience with you guys. I would never intend to have someone lose their job but special treatment to long time riders that you have established relationships with is fine and great...New bus riders and treating them as if you've seen then before in another capacity that made you treat them negatively is wrong. Good luck and I hope this information helps your bus system.

The light rail at-grade crossing of Paterson Plank Road in Hoboken may have saved some money when this system was built, but it now results in backups (and associated honking) for multiple blocks to the north, south, and east. It is particularly bad during rush hour.

Please let me know how far along NJ Transit is in addrsssing this well-known issue. Which grants are you applying for to design and build a separate-grade crossing? How much longer until you address the backups, honking, and mobile source emissions clogging the streets at the crossing?

Jonathan Carey
email: [protected]@outlook.com

Bus number 6013. Jersey City bus 119 going towards New York. I got picked up at 7:16 and I got on the bus which I used the NJ transit app to purchase my ticket to ride the bus. As I got on I was greeted in a very disrespectful manner. As soon as I showed my ticket that had 3 zones on it (while I'm in Jersey City) The bus driver yells and tells me that my ticket is wrong and that I have to pay $3.50 to go to New York. The bus driver was ready to kick me off the bus just for some money. I paid the additional $3.50 to ride the bus plus the $3.50 that I had purchased prior to getting on the bus from the app. Hopefully NJ transit has a staff meeting to treat people with respect! Money isn't going anywhere! (Got on at Wade street, male bus driver with glasses & of Latino decent, got on at 7:18am, bus number 6013 as previously stated)

The elevators for handicapped access to trains are not working. It would be helpful if a sign was posted before paying for parking at wesmont instead of paying and finding open door and nonworking elevator. We could have gone to another station but had already paid. Please take into consideration that this station was built with great access if it works. We pay more in train fares and parking to use this station. We can go to rutherford and pay less, also park for free in east rutherford.

I wait for the 780 bus going towards englewood every morning and the bus never shows up. I call saddle river to find out what time the bus will be arriving and they always tell me the next bus will arrive within 2 hours. I always get told the buses broke down or they have no bus available. I always have to take uber or lyft to work or even call out of work because I may not always have money for uber and I depend on the bus and can't even make it to work sometimes. I find this very unfair and the people at saddle river are very unprofessional and always hang up when being asked about the timing of the bus. I hope you guys can get things up and running so people can get to their destination on time. And it also happens in the afternoon as well going back to passaic.

Today at 7:55 am and 7:58 am 2 buses did not stop for me to board. Both drivers waved to me as if saying that their buses were full. I have a bus pass and want my compensation, this is not the first time this has happened. How do I collect my refund. I bought the pass on my iPhone, this is unacceptable and I'm ver frustrated and disappointed with your service or lack of it.

I am extermely disappointed with your train service or lack of train service on Dec 29, 2018. The 9:01pm and the 9:57pm trains were cancelled leaving thousands of people pushing, shoving and tempers flaring to get on the 9:14pm train. Needless to say, I was not able to board and had to wait another hour to board the next train at 10:14pm which again had pushing, shoving and tempers flaring to get on and leaving yet thousands more waiting again for the next train. In addition, the conductor on 10:14pm Train #7881 DID NOT announce the station stops.

I would like a full refund for my round trip from Hamilton to NY Penn Station $32.50.
Please send refund to"
Theano Muzithras
11 Magnolia Court
Lawrenceville, NJ

I just got off work at 1:45 in the morning and I was standing at the bus stop located on Fairmont Avenue and 1/9 (Southbound). I'm waiting for the 62 bus coming in from Newark which was scheduled for 1:55 however was ten minutes late. I saw the bus and used my flashlight on my cellular device to signal him that I needed to be picked up. The driver COMPLETELY ignores me, rides pass me and using the middle lane of the highway! I'm very angry and was forced to take Lyft to get home! The bus was a NABI 416.15 Transit though I couldn't get the numbers because it was dark and my anger rose the moment the driver was bypassing me. I did not appreciate it and if that's the way New Jersey Transit treats their passengers then that driver doesn't need to be in the franchise where money and our services benefits YOUR FRANCHISE. PLEASE FIND OUT WHO THE DRIVER WAS AND FIRE HIM/HER! I'M NOT SATISFIED UNTIL JUSTICE IS DONE!

This evening at approximately 18:30 I was driving on Route 4 East. As I approached the Spring Valley Road exit in Hackensack I noticed a bus to my left. The hazard lights were on and I assumed it was preparing to stop ahead however instead the driver started to cut me off. I beeped to indicate I was in the lane assuming I was in his blind spot. The driver swerved back to his lane, sped up and then cut me off completely. I slammed my brakes to avoid hitting the bus. We continue to the red light at the intersection of Spring Valley Road and W Spring Valley Avenue. Picture attached. As we make the left turn we approached another traffic light and decided to take a picture of the driver to verify my complaint. As you see from the picture, he thought it would be appropriate to mock the situation and proceeded to poke him.

My issue with this driver is the disregard for my safety and that of his passengers as well as that of other drivers.

I would like for someone to coach him on road safety and his lack of professional maturity.

I can understand when the bus is late once in a while but everyday, every time is unexcusable.
81L exchange to Bayonne local is very bad.

For example. Today the bus supposed to arrive at 5:36. At 5:36 it changed to 6:04. It might change again .
One day I got to the bus stop at 5:30. Moovit says now but there is no bus until after 7pm.
This is unfair. Something got to be done.
Four no. 80 will arrive before one 81L.
This is totally undeserving..

Thank you.
Fola Aturu

It is getting very upsetting. All of last week and now today Dec. 3rd, the 5:25 Montclair train has been cancelled. I understood equipment problems but it's the same group of people being inconvenienced. I'm a monthly ticket rider and the little discount I'm receiving, now seems out of line ... the service for me has turned in a nightly occurrence of cancelled train ... not happy at all

On nov 24 the new Brunswick station was closed. I was trying to catch the 10:27 train to new York penn but that side was closed. The sign on the door said to take the elevator, but the elevator was not working so I missed that train. The only way to the track was up a lot stair. I have hard time climbing stair and my child is an extreme asthmatic. Mind you we had a really bad rain storm. I spent the next day nursing a swollen knee. That is not ok.