CB Vehicle Repair and Maintenance Nissan Complaints #542-561

Nissan review: bad customer service

1 comment

Rose Mary Mc Hugh of Belleville, US

Aug 24, 2010 2:12 pm UTC

Verified customer

Rick Small, General Manager of Nissan of Bergenfield, [protected]-Ext. 1001) has not as promised sent the paperwork for the extended five (5) Year Nissan warranty for the Nissan 20010 and refund for$144.57 for the tire.

I had a Nissan 2009 that was a lemon and Nissan gave a buy back with the Nissan 2010. I was told that everything we had for the 2009 including the extended warranty would be on the 2010. When I called Fidelity was told that I was still paying for the 2009 and that 20010 did not have the warranty.

Rick Small along with a Nissan Representative were handling it and I would receive the same warranty except that Nissan would be the contract. It would be at the same price as the 2009 and I would also receive the refund.

This has been going on since March and Rick Small always says the same thing, "I am handling it" and will call you. All I get from him is "Lip Service". As the General Manager and a Representative of Nissan I would expect much more.

A complaint also went to the Better Business Bureau.

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K. Lanser

White Plains, US

1 comments

K. Lanser of White Plains, US

Mar 20, 2012 9:00 am UTC

NISSAN OF BERGENFIELD SUCKS! ONCE YOU BUY A CAR THERE THEY ARE DONE WITH YOU! ALL'S I GOT WAS EMPTY PROMISES FROM THEM...DO NOT EVER EVEN CONSIDER BUYING A CAR FROM THEM, THEY ARE THE WORST! Contacting BBB today to file a complaint. :(

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info@nissan-europe.com

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1-1, Takashima 1-chome, Nishi-ku, Yokohama-shi, 220-8686, Japan

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