Nissan
reviews and complaints

On the 2 October 2013 I took my Nissan NP200 for a 45000km service at NTT Nissan in Potchefstroom. I reported a noise at the engine compartment that needed to be looked at. After the service was completed I took my car and hurried back to work. I was very disappointed to hear the same noise that I complained about. A week after the service I was driving along and tried to clean the windshield with the wiper fluid, to my surprise, no wiper fluid. on the invoice it clearly states that the washer fluid was replaced and I was billed for that. One week prior to the car taken for service, I went to a local tire fitment center for a wheel rotation. I checked the front brake pads on both sides and it was still very new. when NTT Nissan phoned me on the day of the service, they reported that the brake pads are totally worn, and that the brake calipers needs to be screamed, due to excessive deep grooves. My vehicle has never seen gravel roads and, how is this possible?

The flashes on the commercial are very annoying, it gives me and and my family headaches. It just keeps showing a red background with a white Rogue flashing its lights over and over, specially they keep repeating the commercial at night, I feel like my migraine will come back or I am going to have a seizure! Please display the car without the flashing lights, I literally now just change the channel as soon as the commercial starts!

I was calling mossy nissan about the purchase we made and this stupid lady answered my call and she transferred me to the finance and no one answering I called again because its so important and the lady answered and she hang up after hearing my voice I guess and I called again and she wasn't answering and called again no answer and called she answered and being rude!mossy nissan Escondido are rude! Why send letter that we need to call them in 48hrs after receiving a letter and don't want to answer!

Bought an Altima from Village Nissan, located in Markham. The worst purchasing experience I have every had. Within five minutes of signing a contract, was told the contract needed to be reopened. This is a business practice I had never thought could happen. When I threatened to walk away from the deal, I was told it was a done deal and I should hear back about approval of financing the following day. Three days later I contacted the dealership as I had not heard anything. Received a call back...message said the financing had been approved. Next day, without knowing that a call had been made, I received a call from the Sales Agent, soon followed by the Sales Manager, both whom told me my deal had been denied by Nissan Canada and that I would have to be requalified at a higher rate of interest. The original contract had been amended, by hand, to include a clause that the deal could be denied by Nissan Canada as I was not a Loyalty customer. Apparently, already owning a Nissan, with two brothers also owning Altimas and an ex-wife who has owned an Altima, Murano, Sentra and Maxima does not make one a Loyalty customer. In a face-to-face meeting with the Sales Manager, I was lied to repeatedly...with stories changing by the minute.
Filed a complaint with Nissan Canada nine weeks ago...still no response. Sent a letter to the President of Nissan Canada four weeks ago...have been told...after I called to follow-up...that the complaint had been investigated, the proper internal persons told and that the file was closed. No information disclosed to me about the outcome. President Meunier should be embarrassed by the ethical compass of Nissan Canada...the customer service is absolutely zero...the company and dealership completely closed ranks to shut down the complaint. DO NOT BUY A CAR FROM VILLAGE NISSAN...IF YOU DO, ALWAYS HAVE A WITNESS IN THE PURCHASE PROCESS AND TAKE DETAILED NOTES. ALSO, BEWARE OF HOW THEY WILL TRY TO STICK YOU WITH EXTRA FEES, i.e. the GREEN REGISTRATION PROGRAM, as provided by handwriting, and which included coverage which is included in the warrantee. ENSURE YOU ARE GIVEN A COPY OF YOUR SALES CONTRACT. FOR THEIR PREDOMINANTLY CHINESE CLIENTELE...BEWARE OF THE SALES MANAGER. THERE ARE OTHER NISSAN DEALERS WHO, IN MY PREVIOUS DEALINGS, HAVE MORALS IN THEIR BUSINESS PRACTICES. AND FINALLY, IF YOU HAVE A COMPLAINT, FORGET ABOUT NISSAN CANADA...ABSOLUTELY NO SENSE OF CLIENT SERVICE OR CORPORATE ETHICS.

I have been unfairly treated by various Nissan dealer service centers, who clearly took advantage of me as well as Nissan Canada.

1. Willowdale Nissan Toronto

29Mar2012
I turned in my 2009 Nissan Murano, reporting oil leakage from the front of the vehicle. The transfer case assembly was replaced. No charge - the car was under the extended warranty. Total time in shop - 1 week.

4May
Leakage continues. The car goes back to the shop. CVT transmission got replaced. Total costs $3, 330.71, billed to Nissan Canada. Total time in shop - 10 days.

16-May
Leakage continues. The car goes back to the shop. Power steering rack got replaced. Total cost $696.02, charged to me on the condition of the expired then warranty and despite being an on-ongoing problem, reported on the 29th March. After some heated debate with the manager managed to refund $328.83.

22-May
Leakage continues. The car goes back to the shop. However, was returned the next day with "no detected leakage" after inspection.

23May - 1 Dec
Leakage continues but is ignored in view of the above inspection findings.

3Dec
Asked second opinion from another Nissan dealer service centre at Alta Nissan Richmond Hill. Indeed, leakage is confirmed.

5Dec
With the confirmed report in hand the car goes back to Willowdale Nissan. Transfer case assembly got replaced, the parts were exactly as per invoice of 29-Mar (the very first time the car was brought in). The leakage got eliminated at last.

Conclusion:
Service centre has clearly took advantage of their authority to make repairs at will, billing unnecessary expenses to the manufacturer and the car owner, not mentioning the fact that the car spent over a month in the shop and it took 6 trips to eliminate an on going simple problem. There are all receipts in place to confirm the fraud.

2. Alta Nissan R.H.
9Aug2013
I turned my Murano in for a repair on electric telescopic steering wheel.
Both electric motors got replaced. One of the replaced motors ($309.21) was in good working condition and was replaced unnecessarily. Extra charges of part and labor = $473.70. Yet again the service centre took advent of their authority. I still have the parts as the proof.

The acts of dishonesty and unprofessional conduct from the Nissan service centres has permanently hurt my trust. I will NEVER consider their services in the future. Hope Nissan Canada will look into the matter and undo the damages I have incurred and restore the trust I have lost.

Bought Nissan Rouge used 2009 on July 21, 2013
Signed purchase agreement but changed mind for rust module and emailed to company within 12 hours of signing, but was told $250.00 administration will apply.
(not specified of any cancellation charges on agreement form) so forced to buy and pay $799. + taxes= $902.87.
Was given only 1 original key normally customer should be supplied with full set of 2 keys. When asked for 2nd key Sales manager told tha they give what is received with the vehicle from their supplier.( Not mentioned anywhere on agreement form)
had to pay for 2nd key $150.00+tax= $169.50.
Vehicle was delivered day and time later than promised showing marks and scratches, despite the promise that care would be taken. Since I was in rush to join my friends and was already late and no time to argue, I took the delivery and showed them, but no further action has been taken or promised to rectify situation. It seems that company do not do any detailing on site before delivering the vehicle and do not take complaint seriously once payment is received.

On March 18 / 2013 My wife took her 2002 Nissan Pathfinder into the Brampton North Nissan Dealer to get an electrical problem fix which was causing the ELEC IGN 7.5 Amp fuse to blow periodically causing an unsafe vehicle operating condition of the power windows, power door locks and the gear shifter not to work at all...however replacing the fuse put all functions back working as designed by manufacture for a few days or even weeks sometimes months so my wife decided to finally get the problem fix however that was not the case after approaching the service advisor 8355 Mr. Chelvin Jennings and spending over one thousand dollars... I was told its the remote starter causing this problem since the remote starter was not a OEM product, also I was told the shifter was a problem and needed replacement, My wife agreed on replacement of part as per diagnosis report and disconnection of remote starter & replacement part returned as per phone conversation with Mr. Jennings on March 18 and myself (husband) if this will finally solved our problem...to my surprise the problem is still there and part not returned. My wife contacted the dealer and was told she have to pay another diagnostic charge cause it maybe some different problem and I disagree since its only been 3 1/2 months the repair was done and they didn't find the real problem in the first place so how could they possibly know it's some different problem...Service labour and parts are 1 year or 20000 km... I was talking to the service manager Carlos on July 16/2013 at 10am on the phone and he abruptly ended the conversation after approximately 10 minutes after he realized he was cornered and told my wife which was at the location she's not welcome back at the dealership anymore and to leave...this is unacceptable Auto Service/repairs and unacceptable behavior from a service manager! Very poor display of management and all what the company stands for in Service Customer Satisfaction...I Would not recommend this dealer to anyone... I also own a Toyota and have my service done at Don Valley North Toyota and what I can honestly say Toyota is all about Customer Service, if for some strange reason I am not happy with a service performed, Service Manager Mr.Bob Durston will make it right even at his cost...That is True & Honest Customer Satisfaction...

Problems I faced as of today from 23/8/2012 with so called new Qashqai is as follows:
1. Shown Crimson red but delivered Maroon red
2. A/C wasn’t working (kept the vehicle for 3 days for replacement) After requesting thrice I got rent a car
3. Tyre No 215/65R16 went flat – replaced paying AED 723/-
4. Need to buy a rim
5. Need to buy a tyre cap
6. Now battery is leaking as per Firestop but when I checked with Nissan they informed its working perfectly.
Kindly advice if somebody was were in my shoes what would be the reaction?
Does this give me a right to approach & file a complaint with Dubai Department of Economic Development?

I have been dealing with Orest for a few weeks now, and during this time I have been VERY unhappy. I had called Plaza Nissan at the start of May, as my lease is over June 17, 2013 and I wanted to purchase my car. I was told I had to deal with Orest and was transferred to him. I explained everything to him, and I was told to call after my last payment (May 20, 2013) to get everything processed. So I called about a week after that date, just to make sure the payment showed. I asked about how much was owed still and was given a total. The total did not reflect my deposit, so I asked about it. Orest told me I did not leave a deposit, I argued with him that there was a $2000.00 deposit left and it needs to be located. He said he would look in my file and get back to me. I did not get a call back from him, so I followed up with him. He still was adamant that there was no deposit. I then told him I would be going to the owner as this is impossible as I paid this when I first got my car. Once I mentioned that, he said he'd look one more time and THEN he found the documents stating I had left the deposit and took it off the total. THIS concerns me because if I just accepted his word that there is no deposit, he would have had $2000 to do with whatever he chose to. Is this regular practice for employees, try to convince the customer they have not left a deposit and do with whatever they like?

Then he told me that I cannot refinance my car for the amount owed and that I’d have to buy it out. I explained I didn't have the money and he told me then we can refinance it for a minimum of $7500. I can either put the extra back on the loan or I can keep the difference. I also asked about getting a maintenance check completed as well because my control arm for the heating is sticking and this happened before and it had to be repaired. I asked him if my warranty was still valid, he told me that it was so any work that is needed, and if it is covered with the warranty it will be completed. During the conversations he asked many questions about my car including how many kilometers were on the car.
He called me 2 days later and explained that I cannot get the loan because the banks won’t accept it. I told him that I would have to get the loan on my own and can I please have all the costs and the breakdown of the costs so I can make sure that the loan covers the amount owed. I asked him what was going to be needed before I can get my car, he explained that a safety would have to be completed, and I asked him what the purpose of it was and what the cost of it. I then made the appointment for that and had those both set up for the same day, Thursday June 6, 2013. I dropped off my car and got the shuttle to work. At 10:30am, everything came crashing down. I found out then that the safety isn’t just a check up on the car as it was explained to me. It is to see what work needs to be completed before it declared safe to drive and that before I can buy my car; and then told this work needs to be completed in 7 days or pay for another safety.

After spending most of the day on the phone trying to figure things out, and trying to figure out this bomb that was just dropped on me, and how to go about getting everything done as per it is needed. I had already gotten the loan for the car and there wasn't a way for me to get it increased to include the work that needed to be done ($1600.00 in repairs). I THEN get a call to tell me that the warranty is NOT valid, even though I was told it was and that they are not going to fix the control arm for the heating as it needed to be fixed. Everything kept adding up where I was provided incorrect information, when I was asking who can fix this huge situation, there were no solutions, just everyone telling me I had to talk to someone else.

I left a voicemail with the General Manager asking for a call back, he did call back later that afternoon, I told him what happened and then he said he would talk to Orest and call me back. I never received a call back. I went up to the dealership to get my car. I found out he had left without following back up with me and that I had to still deal with Orest. I do not know if this is his attitude with everyone, but I have NEVER been treated the way Orest treated me. He was rude, he denied everything he told me by saying "I have no recollation of that conversation", which I found frustrating. I told him I just wanted to sign the papers and get my car, I told him I was told that I could take my car somewhere else and get the work completed. (which I did, and had the work completed somewhere else with brand new parts and the total was $280.00). He told me that without the release he cannot sell me my car and if I was to sign the papers then, that they would remove my license plates and I would have to get the car towed off the property and if I tried to drive off with it, then the police would be informed. THIS IS COMPLETELY UNACCEPTABLE, I never said that I would drive my car off the lot without plates and to be threatening to have the police called on me while I am trying to purchase a vehicle from the company is unacceptable. I also asked for my file to be copied so I had all the paper work and he told me "no" that I cannot have it until I paid for the car, when I asked why he looked at me and said in the most disrespecting voice I have ever heard, "because I am too busy to do that for YOU". The way he talked to me and treated me is sickening to think of.
Over the past 5 years, I have been treated well, I have enjoyed coming in and working with the service people. Jennifer and Ron are great; when Lynn was there she was wonderful. I have always recommended the dealership because I felt like a valued customer. Up until my dealings with Orest I would have nothing but praise for Plaza Nissan. And now, that has all changed, I cannot even think of Plaza Nissan without shaking and feeling sick to my stomach

I bought Nissan Almera E (AT) on 4th June 2013 at Kuantan branch. The plate number is WYL 4724. For 2 days I had used the car with a mileage of 118 km. I had found that the head lamp continously on (cannot be turn off), no light signal (in speedometer panel), no aircond compressor turned on (only blower), and unfortunately sometimes the car cannot be ignite (start). I had sent the car to Kuantan service centre and once they troubleshooted, they found that the computer box had problem. A report need to be sent by them to your HQ in KL. It needs 3 days for you all to reply.
As a customer that firstly use Nissan model, I really frustrated from what had happened to me. How this things can be happen? Is your QC department did your job properly enough? As a customer rights, I want another brand new almera car to be substitute to me. This is not my fault. It is your company’s fault. You all did not carefully quality controlled your car parts. I will write this matter too in the internet. Let all the Malaysian’s knows that Nissan did not did your job well especially on QCs.

Hi, My Name is Makram Boctor, I bought a Nissan Sunny on September 2010, and I had a problem with the RPM indicator which was resulting in more consumption of the fuel and making the RPM gets higher and higher voltage to the motor, when i reached the service center they told me its ok they will change it as it is a common complain from many customer and due to the poor quality of the ( electric wires that connect the motor to all the parts of the car), that happened on August 2011.
Few days earlier, while I was driving my car it suddenly stopped and it never turned on again,
I took the car to the same service center to check what is wrong and two days later they called me to tell that there is a problem with the same electric wires that connect the motor to the car, and you must have done some fixing outside the franchised service center, which was not true, I asked them to review all my history cause I do all the car service at ( Modern Motors the official service center for Nissan).
the result is that my car is now at the service center for 9 days with no fixing cause they are saying that it will not be treated as in the warrentey cause you fixed the car before outside our service centers which is not true at all.
I made a complain at the call center 16244 which also told me the same result without sending a technician to check if what MOdern Motors the service center said was true or not
I have a big problems and I need some one to contact me URGENTLY PLEASE.
My contact numbers is +[protected] & +[protected]
email address [protected]@gmail.com

I just recently had problems with my 2006 pathfinder where there was a shudder when accelerating, and when it hit the point to change to a higher gear it got really bad. At first I thought it was an out of balance tire, and since they were pretty much worn out I decided to replace them. This helped a bit but the shudder was still there. I decided to take it in to the Nissan dealer to have it looked at suspecting I was having some transmission issues. I went with a mechanic for a test drive and we did not go very far when he pulled over and told me he wanted to check something. He popped the hood and walked around to the passenger side and checked my coolant overflow reservoir. ( I thought this was strange). He then told me he thought he knew what it was and we went back to Nissan where I left the vehicle. Within a very short time I received a call and they told me I had Engine coolant mixing with my transmission fluid and that I would need a new radiator U-joint and shaft. They would also need to flush the transmission three times. The estimate I got was for $2500 ( ouch). I told them to go ahead and fix it, what else could I do. After 2 days of repair work I went in to pick it up. I asked about the warranty on the repair and was told 1 year 20, 000 Km. I also asked what are the chances of this happening again and was told it will never happen again because the New Radiator is no longer linked with the transmission, so there is no chances ever of the two fluids ever coming in contact again. It is apparently a Nissan design flaw for the model years [protected]. I decided to research this problem and found that there are hundreds of people that have had the same problem and the repair costs going as high as $10, 000 for a new transmission. I was also told at Nissan that I was one of the lucky ones with my bill only being $2500, lucky me. I also discovered that Nissan knows of this problem and are not taking the initiative to recall the vehicles or at least make people aware there is a problem. Some articles state that it would cost approx. $300 to replace the radiator before the leak starts. Nissan has elected to wait for failure to occur and then just charge their customers whatever the cost for the repair. This is my 3rd Nissan Pathfinder and I have typically loved the product and found them to be reliable up until this point. I just thought other Nissan customers should be aware of this defect and take the appropriate action to save them a ridiculous car repair bill. Also note the Xterra, Frontier, and Titan also are exposed to the same type of failure. I think I am done with Nissan when it comes to my next vehicle purchase.

Dear Sir,

I purchased a Nissan Sunny Super Salon 2013, two & half months ago and when it was time for the 1000 kilo Service, I went to el Saba Automotive and left the car for one day and when I asked what kind of maintenance are you performing they replied that they change the oil & adjust the chassis (make sure that all screws are tight).

When I received the car it was very filthy with finger stains all over the car inside & outside and they have confirmed that all is fine. Sir, this was on the second of Feb 2013, but 2 days ago when I was driving to work in the early morning the car started to shake hard and making very lowed voices and I lost control of the car and of course I panicked and barley managed to skip crashing into another car. When I checked the car by the nearest gas station, they have issued a report that all the screws in the car were extremely loose and some already lost and that it was very dangerous for me to drive it like that!

I have called Nissan Customer service and explained everything but the reply was astonishing and provoking at the same time ‘’we will check the screws on your next maintenance appointment”.

Purchased 02 Nissan Xtera Supercharger Engine $2, 495.00. Received engine without supercharger which was included with engine. Left message on "shipping" and "sales" voice mail to call us. Next day...after 10am we called back and talked to someone in shipping(Anthony)who told us we should receive the supercharger by the end of the week...we didn't so we called again. And were told that it will take at least 2wks before we get it. We asked why was the supercharger taken off the engine and the answer was so it would not get damaged during shipping ... 2 weeks went by still no supercharger. Called again and (Dale told us that we were not suppose to get the supercharger too. We told him to look at the invoice that clearly states ***includes supercharger***. He told us he would have to see whats going on and will call us back. We called just about every other day for the next 2 to 3 weeks. and were told we would have to speak with (John) well John was never in so we had to leave messages that said to him "call us back" Never did. .We called and asked for parts and spoke to Dale who informed us that they were in a dispute with Southeastern Freight Line over this matter and that they were having a meeting with them(SEFL) that afternoon...(imagine that)...because they did ship the supercharger with the engine and SEFL lost it. And most likely they(SEFL) will replace it ...John will call you when the meeting is over .We told him that we would be calling if we don;t here from John. We called and called left message after message. We called SEFL they could not find any record of any dispute with SWE over this shipment. So we had to file a complaint towards SEFL. They looked into which took about 2 weeks and found no fault on their part and it took to long for us to file a claim towards them and we believe them and agree. SWE never shipped the supercharger. They lied, their rude and just bad all the way around. Now 3mths later and still no car to drive until the engine gets a supercharger which new cost over $2, 000 and one that has the same about of miles as the engine has $1, 200-$1, 500.

Exactly 4 weeks to date since my brand new 2013 Pathfinder was recalled in for service on Jan 24, 2013. I purchased the vehicle on Jan 5th and picked it up on Jan 9th, 2013. On the day of picked up, one of the rim was all scratched up and the panoramic window has black stain spots. My sales rep Ala would set an appointment on Jan 11, 2013 to have the rim repaired and told me that the black stain is easy to remove and would asked that I can do it myself. On Jan 11, 2013 I brought my vehicle over to service for the 9 am appointment and they had no idea why I brought the vehicle in, they had to speak to Ala and yet he didn’t seem to have any idea when they will take my vehicle but he told me to leave it there for the day, without hesitation I agreed and request for shuttle to work and the service people looked at each other and over to the shuttle driver and they all seemed shocked when I told them that I worked at Winston Churchill and 401. The shuttle driver yelled out to Ala: “as long as it’s done by 3pm”. Anyways I received a ride to work around 9:30am and picked up from worked back to the dealership to pick up my vehicle. I went to Ala as I didn’t want to deal with the unfriendly service people. Ala told me to pick up my key at the service desk, I walked over and a guy just handed me the key and speechless, I was pretty shocked so I went back to Ala and asked what was done to my vehicle and he told me that they replaced the whole tire.

Thinking and hoping that everything would be a smooth sailing from this point on, I tried to clean the black stain on the panoramic window and was having difficulty, I would really need to scrub them with my finger nails to get them off, and my license plat was dangling with only two bolts tighten and the plate would keep flapping against the paint, so I decided to contact Ala and bring my vehicle into service the next day and have the stains removed via some sort of solution rather than me using my finger nails and have my plate re-secured via a plate holder or something. So brought my vehicle in on Jan 14 and they removed the stain, re-secure the plate with a plate holder and he asked me where is my antenna. I said I have no idea, so he went ahead and put in an antenna (thinking to myself, maybe this was why I had very few Satellite Radio station).

So after two weeks of driving my vehicle, it started to make some clinging noise after I started the vehicle during the winter cold day of -15. So I decided to contact service and they told me to bring my vehicle in and leave it overnight and without hesitate I agreed, but would request for a rental vehicle. The service person declined my request, so I said why don’t I bring it in the next morning so they can spend the day trying to start it, but I would request for a drop off and pick to and from work again, once again I told the service rep where I worked, he declined my request.

After frustration, I would contact Nissan Canada and request for them to look into this out of shuttle service area situation. They advised me that a manager from 401 Dixie Nissan will be contacting me in a few days. After waiting for a few days I had to called and explained to Anthony about my situation and he had advised me to bring in the vehicle on Jan 24, 2013 at 9 am and would offer me a rental until they fixed the problem.

After I dropped my vehicle off, picked up my rental at Enterprise, drove for a few days and have not heard from anyone about my vehicle, so I called Jan 28th and a lady from service would tell me that my transmission needs to be replaced and that they are waiting on it to be transported, they would have no idea how long it would take.

Another week gone by, I then connected with Clyde as Anthony had resigned from the dealership. Again, Clyde advised me that top technician from Nissan Canada had been working on my vehicle and still waiting for the transmission to arrive but would need another 1-2 weeks. He had advised me to continue driving the rental for the time being and will update me throughout the weeks.

Feeling reluctant to have to wait and to have to pay for my financing, so after speak to Clyde, he advised that he will work out a solution for me. Weeks gone by and still no words of the status of my vehicle. On Friday Feb 8, 2013, drove the rental sedan vehicle to fill up gas before heading to work, unlucky as I am not only with my brand 2013 Pathfinder, I was stucked in the snow at a gas station from 10:30am until 3:30 pm before a told truck tolled my vehicle back to Enterprise to swap for a SUV so I can drive home that night, 7:30pm was when I got home. After this night mare from the storm I called Clyde telling him that I would need a SUV 7-seaters as I will be taking my family to Ottawa on Feb 15, he had arranged with Enterprise and I’ve been in contact with them to have my SUV 7-seaters swapped on Feb 14. Boy I can’t wait to be on this vacation.

Having to go through this inconvenient experience feeling lost and unhappy, and not knowing what else to tell my three young children who’s been asking me what happened to our new vehicle and when will we get it back feeling excited for the Ottawa trip if we could ride it on vacation, but I had to disappoint them week after week. My wife had gave up and stopped asking me when we would get this vehicle back, she was very unhappy about the whole purchased and we regret to have made the decision to purchase our second Nissan even though she always liked the Mazda CX-9 and the Toyota Highlander, the comparison were very closed but we ended up paying for the more expensive lemon.

Who knows when we will have this vehicle back as our whole family had lost the interest and all the excitement about this vehicle even when we get it back, it will never be the same again. If I can sell it and take a slight lost I would do it in a heartbeat and move on with my sleepless nights not knowing what else I can do, not given any option other than wait wait and wait hopelessly.

Tai
416.388.1505

Every time I see a Murano, I am going to cry. We have been forced out a Murano, a car that I loved. My husband leased me a 2006 Murano for my 60th birthday August, 2006. I loved the car. He returned the 2006 Murano to East Charlotte Nissan in which we were denied the opportunity to purchase. A second lease was obtained on a 2010 Murano, which we paid out the lease two months in advanced. My husband was not allowed to purchase the vehicle and was told the car 2010 no longer had a warranty, nor could one be purchaeed. Frustrated over loosing the opportunity to purchase two previous leased Muranos, my husband made the decision to purchase our next vehicle.. East Charlotte Nissan tried to stick my husband in a 2012 Murano that cost far more than a 2013 LE Murano. To get out of the mess we have been forced into a Pathfinder, I did not want nor had ever considered. We do not need another truck. My husband owns a four door Toyota Tundra. The cost of the Pathfinder vehicle is excessive . Nissan advertises that the vehicle comes in different colors, but you are stock with the colors the dealers have on hand. We were denied credit from Nissan Acceptance Corportation although we had an excellent credit rating and have had a six year excellent credit with Nissan.
The Pathfinder is too large of a vehicle for me to handle safely. If I had to be stucked with a PathfinderI wish it could have been Mochoa. We have spent too much to have to compromise on what we want. I am in tears and stuck in a dark gray Pathfinder.

Queen N. Thompson

I just recently purchased a Nissan Juke last January 8, 2013 through financing at Nissan Sunridge in Calgary. With a $300 mo payment as both parties agreed on before hand, i thought i made a very good deal since i can afford it so far. But as soon as im signing the contract, i was surprised with the changed of figures from my monthly and interest. They said, i was not approved from the creditors so they moved me to a different one with 5.99% interest. My concern is why did they changed the contract without calling me if i still want to push through or not. In my disappointment, i called Nissan head office in Ontario to seek help but they just ditched me and said they have nothing to do with that and i have to call the dealer again. So i called the dealer again and just want to return back the car and he said " thats not how the way it works, even if you return the car you still have to pay the monthly". The manager was so rude and he even raised he's voice on the phone when i mentioned im returning it. i don't think Nissan cares. From Head Office to their branches, from cust rep to managers have the same attitude. I'm seeking help for anyone who knows where should i go and complain coz Nissan doesn't want to do anything about it. This is just part of the story, on the other hand, their customer rep Dana doesn't want to disclose any promos they have or even rebates if they have as if he just want to give me the full price and upsets him if asking for some. The manager has the same attitude, and they both said "Nissan need to make some money" right in-front of your face. Money makers with no heart!
If you know some institution where i can complain please let me know. My email is [protected]@yahoo.com and i would highly appreciate it.

On December 5th we went looking for a car at the Nissan dealer in Waterloo. All went fine we drove a few cars and were thinking of buying there. In the evening my husband went back to look at a demo that just came in. He liked it so they said, we can hold it for you, just give a deposit of 500 dollars and come back later for the paperwork (they were almost closing). In the night we started doubting if we were not making a too hasty decision, we still liked the car but were not 100% sure. After calling Nissan, we were! They said, you bought the car, there is no way back. ( we did not sign anything) We will also not refund any money you paid. So though we were still seriously considering this car, their rude behavior made us quite sure we don't want to have anything to do with these guys (it is mainly the manager though who is acting weird). This manager - Tom Pollard - is a hustler, probably a former drug dealer or night club owner! Arm-twisting, pushing around customers and saying "$500 refund ain't gonna happen! I am quite clear." Welcome the new owners of Waterloo Nissan - new owners - same management style!