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Nextiva review: Urgent: impact of phone service issues on business operations

S
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10:21 am EST
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Dear Customer,

I trust this message finds you well. I am writing to express my ongoing concerns about the persisting issues with the phone service provided by your company over the past few months.

The challenges I've been facing, including call drops, poor call quality, and overall instability, have not only caused personal inconvenience but have now escalated to a point where they are significantly impacting my professional activities. As a customer, the current state of my phone service has resulted in a major loss of business and has left my clients profoundly dissatisfied.

Despite numerous attempts to resolve these issues through your customer support helpline and multiple technician visits, the problems persist. The solutions provided, while appreciated, have been temporary, and the recurrence of issues continues to hinder my ability to conduct business efficiently. Additionally, I have observed that addressing one problem often leads to the emergence of new challenges, creating a cycle of frustration and disruption.

This situation has led to a major loss of productivity and revenue for my business. Clients, who were once satisfied with the services I provided, are now expressing their dissatisfaction due to the unreliability of my phone service. This not only jeopardizes existing business relationships but also raises concerns about the potential loss of long-term clients.

As a business owner, I understand the importance of providing reliable and consistent services to my clients. Unfortunately, the current state of my phone service is hindering my ability to meet these expectations. It is crucial that we find a comprehensive solution to these connectivity issues promptly to avoid further damage to my business and reputation.

I request a thorough investigation to identify the root cause of these issues and the implementation of a sustainable solution. Regular updates on the progress made toward resolving this matter are essential. Additionally, transparent communication about any potential challenges that may arise in the process will allow me to manage client expectations more effectively.

I value the positive relationship I have had with your company over the years and am hopeful that we can find a resolution to these connectivity issues swiftly. I am open to scheduling another technician visit or exploring alternative solutions to ensure a stable and reliable phone service for both personal and business use.

Thank you for your immediate attention to this matter. I look forward to a prompt and effective resolution.

Kindly advise as I am tired trying to resolve this issue.

Sincerely,

Sunil Chawla

ARTC Investments Inc

[protected]

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