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We have a contract with this phone company for our business Dayspring Franklin Park Office, Dayspring Village, and Dayspring Senior living. The phones are constantly going down and not working up to par. We lose power to the phones, or they state "out of range". This issue needs to be addressed as soon as possible as this puts an extreme decline in our everyday function to the businesses.
Claimed loss: The phones go down multiple times a day resulting in business loss and communication issues with staffing.
Desired outcome: repairs and no more error message of "out of range" "Power outage"
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If your phones are constantly going “out of range” or dropping calls, Nextiva isn’t just failing to deliver service, they are actively crippling your operations. For a business that relies on critical daily comms, this is more than a tech hiccup, it’s a major liability. They’re under contract, which means they’re on the hook. Immediate escalation and documenting every outage should be enforced — in cases where reliable service can't be provided, there are grounds to terminate the contract and freely switch providers. A business can't function when dial tones are the only thing offered, and even those can vanish at any moment.