VOIP Service
Their service is absolutely the worst. We've been with them for a couple of years now and over the past 6 months call quality and reliability has gone down the toilet. We constantly have digital breakup and dead air on calls. Nexogy keeps saying that it's our ISP, however this behavior is across multiple locations and various ISPs (Verizon, Paetec, TWC, Cablevision, Cogent). The issue arises because they have a single cage in a colo data center in Miami with no redundancy.
Do yourself a favor and choose a provider that does not lock you into a multi year contract.
They still haven't provided the package of services, which I ordered 2 weeks ago
I subscribed for the new package of the services through www.nexogy.com. I waited two weeks, but they still haven’t changed it and I haven’t received new services and programs. The rep continued to provide some promises, but in reality they did completely nothing. The company is awful and not recommended, so please stay away from them and share your views about them.
We can't even forward our phones without calling and waisting 20 min or more on the phone with them
They aren't very truthful, I have had there service almost 6 months. (the worst 6 months of phone service in the 30 years I have been in business. I started documenting phone issues in Aug, we have had phone problems 17 times. We can't even forward our phones without calling and waisting 20 min or more on the phone with them. When we ask to unfoward they always screw something up, then the phone don't work, back to tech support. 12/05/12
Terrible, Terrible service. When my credit card expired this is the first call that I got. "hello I'm from Nexogy just to let you know that we are disconnecting your phone tomorrow." When I asked them what he was talking about he went to research and said "oh it seems that the credit card that you have on file expired" I told him that this was not the correct way to tell me for the first time. He apologized and said he would send me a new credit card authorization form. He did and I returned it within an hour and then asked them to confirm receipt, which they did.
The next day my business phone was shut off. When I called to complain, he waited to charge my card again before he would reconnect, instead of doing it immediately, since this was their error. Judging by the amount the dollar amount that we earn per hour from phone calls they cost me a total of $609.00. Yet they felt that a $30 discount of my next bill will make me happy.
Then I closed my account. Now I see that they decided to charge $360 to my credit card, which I'm sure they will attribute to some kind of cancellation fee.
Blaisipe,
We at Nexogy apologize for the unfortunate inconveniences you have experienced as a result of our services. This type of customer service is uncharacteristic and we hope to do what we can to rectify the situation and improve your services moving forward.
Traditionally, our call forwarding solutions are built to be simple and easy to install and utilize. We hope to make this true for what we provide to meet your telephony needs.
Please send me your phone issue documentation, and I will personally look into the matter myself. Through doing so, I hope to see the problems you are experiencing, note where we went wrong in providing our services to you, and see where we may improve for you, and customers like you, in the future.
All the best,
Carlos Lahrssen, CEO, Nexogy
clahrssen@nexogy.com
Do you have a phone number you can be reached at? Here at nexogy we are willing to help, we need to understand your problem and propose a viable solution.
If you need to forward your phone, the IP Phone has a "Forward" button that you activate, input "9" followed by the phone number you want to forward to. For Video Tutorials, please click here: http://www.youtube.com/watch?v=qZrfREHKnrg
Try magicjack.
Is Nexogy legit?
Nexogy earns 91% level of Trustworthiness
Perfect Trust Endorsement: Nexogy achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Nexogy. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Nexogy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nexogy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Nexogy.com you are considering visiting, which is associated with Nexogy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Nexogy.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The nexogy.com may offer a niche product or service that is only of interest to a smaller audience.
- Nexogy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Nexogy complaint handling
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Nexogy contacts
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Nexogy phone numbers+1 (866) 639-6492+1 (866) 639-6492Click up if you have successfully reached Nexogy by calling +1 (866) 639-6492 phone number 0 0 users reported that they have successfully reached Nexogy by calling +1 (866) 639-6492 phone number Click up if you have UNsuccessfully reached Nexogy by calling +1 (866) 639-6492 phone number 0 0 users reported that they have UNsuccessfully reached Nexogy by calling +1 (866) 639-6492 phone number+1 (866) 639-6491+1 (866) 639-6491Click up if you have successfully reached Nexogy by calling +1 (866) 639-6491 phone number 0 0 users reported that they have successfully reached Nexogy by calling +1 (866) 639-6491 phone number Click up if you have UNsuccessfully reached Nexogy by calling +1 (866) 639-6491 phone number 0 0 users reported that they have UNsuccessfully reached Nexogy by calling +1 (866) 639-6491 phone numberTECH Support and Billing Department+1 (866) 639-6496+1 (866) 639-6496Click up if you have successfully reached Nexogy by calling +1 (866) 639-6496 phone number 0 0 users reported that they have successfully reached Nexogy by calling +1 (866) 639-6496 phone number Click up if you have UNsuccessfully reached Nexogy by calling +1 (866) 639-6496 phone number 0 0 users reported that they have UNsuccessfully reached Nexogy by calling +1 (866) 639-6496 phone numberPartner Program+1 (305) 358-8952+1 (305) 358-8952Click up if you have successfully reached Nexogy by calling +1 (305) 358-8952 phone number 0 0 users reported that they have successfully reached Nexogy by calling +1 (305) 358-8952 phone number Click up if you have UNsuccessfully reached Nexogy by calling +1 (305) 358-8952 phone number 0 0 users reported that they have UNsuccessfully reached Nexogy by calling +1 (305) 358-8952 phone number
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Nexogy emailssupport@nexogy.com100%Confidence score: 100%Supportoliver.verde@nexogy.com99%Confidence score: 99%wecare@nexogy.com96%Confidence score: 96%
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Nexogy headquarters2121 Ponce De Leon Boulevard Suite 200, Coral Gables, Florida, 33134, United States
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Nexogy social media
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