Uxari
reviews and complaints

This company is a mess! I bought a new house in Florida and a guy named Kyle from Uxari called me and sold me on hanging two TVs, one in the great room and one in the owner's suite. He knew the owner's suite's wall for the TV was on an exterior wall because he told me he will have the builders raise the electric socket and cable. I had to pay all the money upfront. The installers hung the owner's suite TV but the cords were hanging down the wall. I asked my salesman why they would hang a TV where they couldn't hide the cords, and he said the sockets weren't raised. He said I have to hire an electrician if I don't want to see the cords because Uxari won't drill in the wall. I am out $1400.00 and have cords hanging down my wall. My salesman stopped returning my calls and text to get a refund. I called the office and talked to someone named Wendy in scheduling who could not have been more rude. She was so intimidating because of her rudeness but she said she will refund me for not hiding the cords. I have yet to receive my refund and it's been almost 3 weeks since we last talked. Don't do business with Uxari! Hire a handyman; they are more reputable and capable of doing the work.

We didn't get what we were told we bought and now we got holes in our wall. Bugs can come in now. We met with an Uxari guy in October for our new house. We talked about everything and said we wanted in-wall cable management in our master bedroom and great room with high/low TV mounting. But when we closed, we found out they didn't put the tube in our great room even though we talked about it with the guy and thought we agreed on it. The hookup is there and there are holes in our wall where the cords go. It looks like our master bedroom. We talked to customer service and they said we didn't buy that "package" even though we said we wanted the SAME thing in both rooms. They won't fix it unless we pay $60 for every half hour for them to rip through our drywall and put in a tube. We have to fix the drywall and paint too. Our guy doesn't work there anymore and we didn't hear from him after we met. We don't know what we bought. Why are there holes in our wall if we didn't want the cord thing? Bugs can come in now. Look at the pics.