Newegg review: Bad experience, delayed shipments, delayed support. Amazon is cheaper and faster.

I placed a multi-item order on September 25th. Newegg split the motherboard into its own shipment. Everything else shipped, but the board never moved past “label created.” after the last two weeks.

After about the first week of no tracking updates, I contacted the carrier. They confirmed they only ever received pre-shipment info from Newegg. The package was never handed to them.

Five business days after the order, I brought this to Newegg with the carrier’s confirmation. Their response was to open a request with another 3–5 business days of processing. So a delayed package got answered with more delay.

I went back after 3 business days for an update through chat and a support agent stated nothing had been updated or addressed. I have the transcript.

Meanwhile, I ordered the same board on Amazon for $229.95, $60 less than Newegg’s $289.99, and it arrives in 2 days. It’ll be in my hands before Newegg finishes processing my request.

ORDER: 588516871