NetZero reviews & complaints 41 - 34

I too am being charged over $11.00 each month on my credit card dispite the fact that I have called 3 times and ask to cancel. I would advise everybody to not get NETZERO ! Their service is so slow you can't use it and then they will not cancel. It is a rip-off !

Thanks for the answer, PJ. That is exactly what happened with me. Glad I found your answer here, because I was able to go to the Classmates website and turn OFF the automatic renewal option before it was time for renewal. You saved me at least $20-30!

I had the same thing happen. After some investigation I found out that the pre-auth charge was for Classmates.com. Apparently when you sign up for their service you are enrolled for automatic yearly renewal. I called them & cancelled the service before my current subscription expired. They tell me the pre-auth will fall off my account. If you do not catch it early enough you will have a very hard time recovering the funds. It's all in the small print when you agree to classmates.com terms & conditions! Hope this helps!

I also canceled my netzero and was told they was sending me norton... I told her No I do not want it do not send it ...well got it today what can I do as I do not want to be billed for it.

I cancelled my Netzero Platinum service of $9.95 as of March 2008 and switched to AT&T DSL that same month. After speaking with a male service rep, I cancelled everything and they told me I wouldn't be billed anymore. A month later, I'm billed for $4.95 for the account I cancelled under a different plan and I call again to cancel. The female service rep. then tells me that I will not be billed again and now, August 2008, I am billed for $8.85 for the same account with a 'now' added Norton service which I never agreed to. I distinctly told her that I wanted my account cancelled again! I want to know where they're getting this information to keep billing me despite the fact I've cancelled over 2 times! I have enoguh to pay for with phone and college tuition, I don't need their services which I've cancelled and they still keep billing my credit! I've filed a complaint with the Federal Trade Comsission online and I suggest you all do it as well so they'll stop this.

Please email me at [email protected] I have a collection service with the experience, knowledge and time to get you justice. Please email me for more details. Thanks

I had been used broadband for many years. Last month, I received my phone bill with extra $37 from netzero. I called them and they claimed I had ordered the dial-up service two months ago. Since I had never order or needed the dial-up service, I asked them if they can tell me who and how a person open a account without my knowledge. They cannot tell me anything on this matter. Anyone who know your name, address and home phone number can open a account on behave of you, then use the service and charge to your phone bill. After two hours on the phone with them, they finally agree this is a fraudulent account and cancel the account. From all these reading, I will double check my phone bill to make sure they had stop billing me. We also call the phone company(at&t) to reprot the abuse. It turned out at&t provide a service that would blocked any thrid party to charge to phone billed directly. We signup immediately. With 3 sons go thru school years, I am sure my name, address and home phone is not a secret.

I'll do you one better...I've never in my life called Netzero...I've never had there services either..but I just went to look at my bank account and I just saw a charge for $14.95 on my account? I called them and they passed me through 6 people before finally cancelling the fraudulent account! I called my bank and canceled my debit card that it was charged on...I have no clue how the hell they got the number or my name...I'm calling my attorney in the morning.

I just discovered that the same thing has happened to me! I will contact my credit card company and refuse to pay the bill. I pasted the Netzero add on the internet so that I have proof that they offer the free trial period to back up my claim that it was supposed to be free. After all, the credit card company is MY agent, not Netzero's.

We cancelled our Netzero about a year ago becuase it sucked and everytime we'd call for customer service, we got someone who barely spoke English and we couldn't understand them at all - they would try to get us to agree to some additional service and not address the purpose of our call at all. After several months, I realized that we were still being charged $4.95 per month! I called and again got someone I couldn't understand etc... It was so frustrating. He agreed to refund $9.90. I said "No, I want a full refund of all the months you have been charging me $4.95 with no authorization." Another representative called me back on a Sunday and offered me a reimbursement of half of the charges, stating that I agreed to continue Norton Anti-Virus charges. Again, I said "No, I didn't agree to anything but only asked for a full cancellation of thier services" and told them I would be contacting the Better Business Bureau. I did exactly that. I made my complaint and the BBB contacted Netzero for a response. The response was that they "didn't have my account information in their system and that I needed to submit my credit card number." I couldn't believe it - my rebuttal was not nice, and I refused to give the credit card number - they should have my "closed account" information by my phone number. My last response from them, was for a "full refund", but they claimed that I agreed to a "back-up service" and the only reason they were agreeing to fully refund me, was becuase this "back up service" had never been used by me. They claimed they were refunding me out of courtesy! Since I received a full refund, I cannot send another rebuttal, but boy am I furious! Does Netzero think we are all idiots? If Netzero is doing this to you, please contact the BBB - you can find the BBB on line and complete your complaint. Really, the BBB needs to know what's going on. ~Kari in South Dakota

I cancelled my account with NetZero about two months ago, or so I thought. I was looking at my account today and noticed that they had billed me again. After a long process of trying to get through to them via telephone, I cancelled again. They said that they cannot return the money they took from me even though they could see that I haven't used their service. To make a long story short, I would not recommend NetZero to anybody. In fact, I would strongly urge people not to use them at all. I liken them to a parasite, and feel that the US Attorney should investigate them for fraud and theft.

They do this all the time-they biilled my card twice after I cancelled and had a receipt of such-i had to cancel the card.

I am doing my college assignment on Outlook, but netzero keeps taking me off line and it takes time to get back on- line and I loose valueable time. Why does netzero keep taking me off line?

Netzero kept billing me after I cancelled my account for some security service that I never asked for.. I had same thing happen with some guy with broken english telling me it wwas free. I flatly refused that offer and said I want nothing but to" cancel" everything with "NETZERO" ..They charged my CC for 3 months before I found out... I will see if they are going to do the right thing. Best thing to do is not use Netzero at all. Go with a local service

I am going through the call and cancel thing now.
I called them in January '08 and what they didn't tell me, was that after giving me the whole sales pitch of you will get two months free just for being with them, and they would cancel my account, I get billed for the high speed accelerator that I deleted off of my system two months later.

They didn't tell me that they would start billing me again, usually when you call to cancel, that means CANCEL! Not start it up again, and be billed for the high speed separately.

So I call them again, and they give me the sales pitch again, and I could barely understand the guy speaking his version of English, and I ask him, can't you just cancel the service permantly, cause I don't want it anymore, and I deleted everything off my PC, cause I don't want the two free months?
He told me flat out no.

He said that I have to call two months later again, and tell them I no longer want the service, or they will bill me for the high speed, again.

So this is how they get to start billing you again.

Now I've called to cancel, and have to call two months later to cancel, again, and this better be the last time.

NetZero is the perfect name for these guys, try to cancel them, and you'll get ZERO.