First of all let me start off by saying that I have never encountered a pleasurable conversation or even close to being acceptable for that matter. The customer service reps are fearless in how they treat you omg!
There has only been one time that I ever spoke to someone who spoke fluent english and all the rest can barely speak a lick of it first n foremost. Call for yourselves just for ### n giggles just to see what I am talking about.
Oh wait, you cant speak to a human unless you are a card holder, I forgot. So this means if you are a potential customer with questions and these questions cannot be answered by the place where the card was purchased (Because these places always say "call netspend") and if your questions cannot be answered on their little questionnaire "q&a" then you most likely will call them but you will run into a problem because the robot asks for your "card number" and if you don't punch it in, you don't speak to anyone! Thats right!
Now, lets just say that your card has been stolen, u must know all 16 numbers to that particular card memorized or they will not speak to you regarding this! Omfg! They insist that you give your 16 digit card number at the beginning of the call no matter what the call is concerning! Questions! Comments! Do not matter!
If you are not a card member guess how netspend claims they need to "identify the caller" folks? You guessed wrong! They ask for your social security number folks! Yes, thats right! Your ssn! And your not even a card holder! How do I know this? Because I had some associates that had some questions and I was unable to answer them so I called netspend for them on a 3-way and we went through hell trying to get their questions answered.
I didn't feel like getting up out the bed to get my purse downstairs to get my freaking card so I can punch those digits in just so their questions could be answered but everytime we punched the option to speak with a live operator, it demands on a card number so naturally I thought to myself "what if my card was stolen" how would I get a live person? We finally got a live person after I got my card and after about 25 mins of being on hold. Amazing.
Anyways, as my friends had tried to ask their questions the rep asked for their card number and when they said they weren't customers as of yet, the rep asked for their ssn and it would only be used as a "one time" identification purpose. We were flabbergasted!
By the time I spoke to a supervisor they hung up and I spoke to erwin-00743 ext-5515 (I am willing to bet this isn't his name or his real ext or employee id number) he was so rude and deflected any responsibility off netspend and totally defended these other reps by saying that he was sure that the reason they were asked for their ssn was so they could pull up "their account" even though I repeated told him that they were not members. He then kept saying "well if there isn't anything else maam, i'm going to have to end this call".
Erwin had an excuse and explanation for everything and borderlined called me a liar in the beginning by saying he doubted this and that about not being able to get through without punching in the card number and then also sort of called me a liar by saying he doubted the sh*t about the ssn even though he managed to come up with what he thought would be a acceptable reason for the reps asking for their ssn.
This company is unethical. They are unprofessional & rude. And in my opinion alot of them are just plain old stupid. I mean dumb. Uneducated. Under achievers. Losers. Bums.
I am pulling everything off that little card and maying my exit. Goodbye netspend.
Whoa, thats heavy! And I feel your pain to because that is how Netspend conducts their business. I could sit here and tell u about at least 7 different serious situations but I'm sure I would run out of space and there would eventually be a character cut off point with everything I would have to say! This is the reason I ended ALL dealings with Netspend & had absolutely no reason with telling them why. I told them via phone, letter via postal service and email. Naturally, they apologized and didn't want me to leave (how perfect is that) but I told them I couldn't stick with them, not by any stretch of the imagination! No way!Like I said in my previous postings, Netspend will be history in a few years. NO business equals NO BUSINESS!
Im so glad places like this exists that way, people can read what others has to say before making their choices. I wish I knew about this place before hand, but now I use this as a reference tool before doing business with ANY companies now. Thanx ComplaintsBoard.com
Netspend are crooks! Netspend is the worst!
I called them and told them to check out this site and read what was being said about them...lmao.
One of the "head haunchos" I spoke to was a english speaking woman and stated that she would look into my account history, track who I spoke to and that they ALL would be reprehended! I find that hard to believe!
Drop her a line...Take ALL your complaints to her and maybe just maybe something will get done. I dont know with 100% certainty if she is the "clean up chick" or "head houncho" like I said above, but I know she isnt the President or CEO.
Email her here below...
[email protected] netspend.com
Lets rally together! ha! j/p
You are so right about Netspend's customer service reps being so stupid! They don't know anything and when you ask a question they answer your question wrong because they mis understand what you are asking. I have learned to not call them for anything accept for an emergency purpose and even still you can't talk to them without having your card. One time they suspended me for NO reason and I called to see what the h*ll was going on and was told that I need to send my license and social security card but couldnt tell me why.
I called back and they told me that it had to do with an ACH that was placed by my mom and they would need her license and Social Security card faxed in not mine after all. Well I had to call in again just to make sure I was getting the right information as to who's id I fax in? Finally I had to fax in her id and ss# several times before they received it and was told a different story every time I called as to when my card would be un-blocked.
If you can get a regular bank account go for it! Do not use Netspend, it costs to much to open an account. You usually have to pay a high monthly fee and getting through to Customer Service is h*ll. Plus if you lose your card or it gets stollen you bet you wont get your money back from them, even though they say Visa/Mastercard is a hundred percent guarenteed against fraud. Wrong! I have lost my card and called in and they told me to A. Contact the merchants myself and file B. File a police report and etc and see if I can find out who done it.
Any other bank account will credit your money back immediately and investigate it and you will be credited a 100% and not lose a dime from it. Netspend is a headache and way to much trouble to deal with! This company is for someone that absolutely cannot get a regular bank account because it is dangerous to put a lot of money in the card and plus they can suspend you for no legit reason and make you fax in your id, etc and if they don't receive it your out of dough and they don't protect against fraud! Even though they claim that they do.
This is the lowest of all companies, there are other pre paid cards on the market that are better then this one. NETSPEND NEEDS BETTER SPEAKING ENGLISH REPS! Right now Netspend does NOT care about customers, all they care about is making money and hiring poor CR reps.
The complaint has been investigated and resolved to the customer's satisfaction.