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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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K
11:58 am EDT

Netflix taking things off

Me and my sister were watching pretty little lairs yesterday and went to go watch it today and it was taken off. I do not like that you take things off when people are in the middle of a show. I wish to have it back on Netflix so we can finish the show. We are really upset about this and hope that you put it back on Netflix and hope you keep it on there for a while to come.

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Pretty_Little_Liars
, US
Jul 29, 2019 2:51 am EDT

Thank you! I just complained about this too! I'm in season 3 and now I'm left in the dark!

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K
11:49 am EDT

Netflix removal of a show

I was in the middle of watching Pretty Little Liars and apparently you took it off! I was right in the middle of seasons, right when it is getting really good! That has been one of my favorite shows since it came out! I am not happy at all! I want to be able to finish it! I would be so grateful if it was put back on for me to enjoy! Please bring it back on to Netflix!

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M
10:33 am EDT

Netflix rating

Netflix has a show entitled Rectify with a TV-14 rating. This show is horribly mature and needs to be immediately rectified"!

I was going to allow my 14 year old to watch but decided to preview it first...glad I did! From the first show I was shocked at the rating and decided to see if it got better in second show. It hit much worse. This borders soft porn. Please have this looked into and rating reassigned to TV-MA.

Thank you so very much!
Faith Ellisor

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A
7:13 am EDT

Netflix free 30 days is not free

I had a Netflix account when using Comcast, after canceling the service I decided to create a new account for myself. I started with the 30 days free, but on the 10th day of use made the charge on the debt. I called to question what had happened so a very stupid employee answered me she not only canceled my subscription but got the money and even hung up the call. They do not care about keeping the customers after the sale is terrible. The series are good but the service is terrible. They don't care to help. This free 30-day deal doesn't exist it's just cheating that's what Netflix did to me tricked me.

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A
9:42 am EDT

Netflix paying my respects

Thank you for all the astonishing istorical movies, i..e. Crown ! House of cards ! You provided delitfull time watching those above written. Thank you. So, there is a gossip about the release of season 8 and 9 of magnificently produced SUITS ! When I can offer myself a blissfull time watching the above written ? Thank you all. Ioana, Romania.

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J
2:05 pm EDT

Netflix delivery service

I have had Netflix dvd mail delivery for years. If I watched the movie fast, I could return it next day. There was a 3 day turnaround (receive/watch, back in mail next day, they got it the NEXT day, then I got new one the next day). In the best months I ended up w/appx 8/mo (2/wk). Usually it averaged 6. I pay the same but now, due to them closing some distribution centers, I can NEVER get more than 1/week or 4/mo. The turnaround time is 4 days. Also they no longer work Saturdays. I was told by a rep some reasons for the changes & I understand that. But I am paying the same yet getting 1/2 the service. Why not lower the cost, or frequently send out 2 dvds, or end the mail order if you can't give people what they are paying for? btw, does anyone from Netflix actually read these complaints?

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G
7:17 am EDT

Netflix refund issue

Hi team,
The worst customer service i have got from your end. I have not received my refund from 2 months and your team is not providing the RRN. They're saying it was credited on june 10 and till date it has not been credited into my act. I have shared my bank statements too but still they're bot providing any details. They're not further esclating the case to the esclation matrix saying the company dont have one. I talked to sahil one of your supervisor and he was laughing. I have been so mentally harrased I cant even explain. Its been 2 months and am contacting u daily but still no response.

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V
2:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix netflix

The movie coraline is completely inappropriate. There is a women wearing pasties on her breast with no top on! Filth! I don't know how this would even be written into a children's cartoon. Other than sick adults wanting to expose young children to smut! Please thoroughly review the material you post in the kids section. Make a way for parents to flag inappropriate content to be reviewed immediately! I feel really let down! I hope you fix this!

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W
1:48 am EDT

Netflix movies and complete screw up of content

You guys have completely stuffed this whole content up
By mixing up international dubbed vids with our normal stuff now it takes for ever to find one that's normal english speaking
Also mixing the series stuff with movies you can't tell till you open it
Waste of my time
You had them all organised before now its a mess
I am thinking of canceling my subscription and getting ride of this trash
No new movies now formula just [censored]

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Update by Wayne mccleary
Jul 24, 2019 1:51 am EDT

I already did my complaint and now you are [censored]ing me over
I am canceling my subscription and going else we're your a bunch of [censored]

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F
1:42 am EDT

Netflix saint seiya: knights of the zodiac

I grew up with this show, and when I found out Netflix was doing a remake I was super excited about it. I could not believe how much the story line had change. I never expected it to be like the original, but come one. You guys changed names or ket characters, not to mention the gender of one of them . Shun can not possible be a female, and this not a macho thing. In the original story Shun turns out to be the reincarnation of the God of the underworld Hades (god not goddess). Magnus? Who came up with that? And then guns and an army? You guys just ruined my child hood! thank you for breaking all the fond memories I had about this show

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T
8:06 pm EDT

Netflix netflix taking money from bank when account was cancelled

netflix took money from my bank when the netflix account wasnt being used and had been cancelled, i never even used it in the free trial period either, , logging into my account i noticed a pending payment from netflix of $9.99, the money they took was for my afterpay payment that i have got a late fee and a bank dishonour fee of $30, i want my money back, i have no intemtions in the future to use or now recommend netflix to friends

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M
11:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix images on movie titles

I went to search fo "Kiki's Delivery Service." A kids' cartoon. As you can see in the image attached, some terrible, pornographic images came up. This is unacceptable. Most customers using Netflix are families. If this doesnt get fixed, not only will I cancel my subscription but I will do everything in my power to get this image and others out in blogs and podcasts. You will lose more customers than just me.

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U
9:54 pm EDT

Netflix poor customer service

I contacted your help desk via the online chat platform for help with subtitles that were not coming on.

Didnt get much help, I was told to call back because I wasn't available to speak with your research team in 2hrs. Then the person I was chatting with ended the chat rudely.

I expect the least Netflix can do is to schedule a call with me rather than ask me to call back.

Poor customer service!

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J
11:32 am EDT

Netflix complaint

My Netflix acct was accessed in Thailand, my email was deleted and I noted streaming activity in Argentina. I was in the US. I made Netflix aware and they would not cut off access to these foreign individuals from using my account until I could provide them with an access code or my credit card number. I could not give them an aces code because I couldn't log in any longer due to someone changing the email associated with my acct. I was away and did not have access to my credit card for several days. I was unable to use any Netflix services but the hackers could while I continued to be charged by Netflix. I merely asked that until I can get access to my credit card they need to cut off streaming via my acct to the random individuals that illegally accessed it because I was unable to use my acct. They stated they could not/would not because I couldn't provide them with the access code or cc number. Yes I couldn't get an access code because they allowed my account email to be changed! Netflix denied any responsibility for this access and would not provide any reimbursement or compensation for the the loss of service even though I was still charged and others were using my services. I find this completely unacceptable. I spoke with a "supervisor" on 2 occasions and requested their superior's contact info which they refused to provide. He laughed and said, "so you want to speak to the owner of Netflix?". He refused to provide his full name to me as well. The customer service is located in the Philippines and they were essentially useless.

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M
1:45 pm EDT

Netflix liberalism on netflix

Netflix is run by extreme left progressive liberals and the programming is reflecting that. You want clean wholesome programming that doesn't have homosexuality, super foul language, or shocking content then cancel your membership now. Netflix programming has devolved over the last few years to what you are experiencing today. They used to offer some great movies and shows but not anymore. It is a direct reflection of the progressive liberal mind. The more people who start switching this sort of programming off and cancelling memberships will send a big message to those who are trying to make money from video streaming services. As of the time of this writing Netflix stock dropped 10% before midday July 18, 2019. Tens of thousands of people have canceled their subscriptions. The message is getting out.

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A
8:58 pm EDT

Netflix supernatural and vampire diaries

i was very disappointed when you took supernatural and vampire diaries off of canadian netflix and replaced them with crappy shows that no one wants to watch. it is ridiculous that you take shows that people are actually watching off of netflix.no wonder everyone is cancelling their subscription to netflix and starting on hulu. i suggest you get your stuff in order and start putting the old shows back on

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S
8:07 pm EDT

Netflix designated survivor

The first two seasons of Designated Survivor were some of the best programming on television. We were so disappointed to see how Netflix changed the show. It lost so much of what we appreciated, a clean, thoughtful approach to today's issues. It has deteriorated into foul language and an unacceptable level of sexuality on screen. We're really disappointed. Every person we know feels the same way we do... Felt it was one of the best programs ever and now refuse to watch anymore season 3. You really lost our confidence, Netflix. We will be much more reserved about watching your programming in the future.

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K
6:33 pm EDT

Netflix programming errors

Just started watching latest season of Wynona Earp. No episode descriptions! Netflix wants more money per month, but is getting sloppier in even the simplest of thing. I look ahead to see the episodes and within 2 seconds it's dims out. Unreadable! Now no descriptions? Most of my favorites have been cancelled. Personally I will try for 1 more month, if Netflix can't step up your game, I'm gone. Hulu has become my go to.

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B
10:24 am EDT

Netflix inclusion of gay characters in programming for children

My kids were just watching 3 degrees below zero part 2 seeing as we enjoyed the first part. I was upstairs cleaning and came down to my children asking me questions about why there were 2 girls kissing in the show! My kids are six and five years old. There is absolutely no reason that they should be exposed to this kind of content at such a young age.

We have had this issue with several shows. Usually in season two is when this stuff comes out. Voltron did the same thing. I remember the show from my youth so you would think it would be okay for children to watch, however I think it was season 6 once again a gay character is revealed. Another program "the dragon prince" did the same thing in season 2.

We enjoyed the story of all these shows but have had to stop watching them due to the inclusion of homosexuality in them. This is getting old. The ratings on these shows should reflect the content and I would say that any show that includes such elements should at least be tv-14. This way as a parent I would at least be able to know without screening the show that it is actually appropriate for my children.

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L
7:52 pm EDT

Netflix your choice of programing (aziz anzari's new show - why are you providing a platform for those outed by the metoo movement?)

I would like to make a complaint as to your choice of programming. I find it incredibly disappointing that you would choose to provide a platform for Aziz Anzari to make a come back after being outed by MeToo, wherein he provides no apology or ounce of accountability for his actions but instead points the fingers at others. Will Netflix be providing platforms to others such as Gian Gomeshi as well? Did Netflix consider the impact that glorifying these men has on those impacted by the MeToo movement themselves.

In future, please know that if you continue to provide a platform to those outed by MeToo, that I will return to complain, along with a host of signatures and attention seeking social media commentary holding you accountable as a content creator and curator.

Kind regards,
Lauren Howlett
[protected]@hotmail.com

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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