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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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A
2:19 pm EDT

Netflix take 13 reasons off the air!

This show targets teens. The content is not appropriate for children!
While I understand control of the TV, smartphone, computer is mine as a parent, children do their best to thwart control. If they view it at a friends home for instance.

After my daughter finished this series, she tried cutting and started talking about suicide as a way out of the horrors of High School.

My son's Middle school principal sent out a warning to parents and community resources we can access if our children are traumatized by what the show contains:

Rape
Self-harm
Suicide ideation
Bullying
A child who succeeds at suicide - in detail and for kids to watch.

The National Association of School Psychologists state, “research shows that exposure to another person’s suicide, or to graphic or sensationalized accounts of death, can be one of the many risk factors that youth struggling with mental health conditions cite as a reason they contemplate or attempt suicide."

Shame on you Netflix. Irresponsible!
SHAME ON YOU!
SHAME ON THE PRODUCERS!
SHAME ON THE WRITERS!

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Anita Bawnghit
, US
Jul 19, 2017 3:21 pm EDT

Could have them read the bible. There's no violence or death in there

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Joe Nica
, US
May 16, 2017 5:22 pm EDT

Someone said something about PARENTING! I have 5 kids and I control their lives! NOT THE TV. I've been teaching them about the bad and good since they where born, if they mess up, they will go to prison or about death, I use others peoples mistakes and mines to make a point. They appreciate life and so they try harder to stay that way, they know there is going to be hard times but also good ones Now they see other kids problems within their families at school.
I have been honest with my kids all the time, no reason to lie to them..i have no money or not feeling good, or work not good, they understand. FYI one of my kids gets bullied all the time and he can beat the living crap out of them and even myself wants to get their parents too. He knows I support him and that he actually has a way better life than those bullies and feels sorry for them.

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Josh Thomas
, US
May 13, 2017 8:46 am EDT

If you are really mad at Netflix then kick them where it counts and cancel your membership. Hulu and Amazon have better material now anyway. I only keep Netflix around for Orange is the New Black. But Amazon's original programs have far surpassed Netflix.

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Kelly Ross
, US
May 12, 2017 10:16 am EDT

Myself and other moms will have to cancel Netflix due to the inability to make changes. It was great when the children were younger but now we have little control. Parents should be able to control their own TV.

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Kelly Ross
, US
May 12, 2017 10:14 am EDT

Individual shows and titles should be able to be blocked by parent. Netflix should not decide what children get to see and do not see. Children should get to choose from the list that parents choose from.

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Kelly Ross
, US
May 12, 2017 10:13 am EDT

We paid Netflix and pay cable companies and they give us the ability to block individual shows titles ect.Netflix get with it give the paying customers more control

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Kelly Ross
, US
May 12, 2017 10:07 am EDT

I as a parent should be able to block individual movies at my preference. I do not want to block all TV mature. I have a 15 year old that does need to make proper choices. But as a parent I should be able to make choices also. Been with Netflix over seven years would appreciate the ability has the cable companies to block individual shows.

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Kelly Ross
, US
May 12, 2017 10:06 am EDT

Been with Netflix for at least 7 years now would like to be able to block individual movies I have teenagers that should be able to make choices as well as I am a parent and should be able to make choices

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Kelly Ross
, US
May 12, 2017 10:05 am EDT

At least give the parents the ability to block individual movies

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Ghagghis
, US
May 07, 2017 11:51 pm EDT
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Better keep your kids away from TVs, Computers, and smart phones then. God forbid they see the news and learn about real life.

ComplaintsBoard
D
3:55 pm EDT

Netflix dear white people

How is it you think this is in anyway ok? Would you show a programme called dear black people? No probably not. Just because it's white people it is still racism. I'm disgusted to a company like this thinking being racist is ok. I think I may delete my netflix account as my children can see this show when they browse. The only way to resolve this is too take the programme down.

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GotToTry
, US
May 27, 2017 1:16 am EDT
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Have you or anyone else in the comments actually watched the show? If not, you need to take a few steps back.

First of all, if White People hadn't given Black People enough hatred, discrimination, and barely concealed disgust in our history alone, never MIND the current state of things, perhaps they wouldn't feel as though there were a direct issue that needed to be addressed. If your argument in response to our country's history of slavery is, "Well, that happened before I was born, what did I personally do to you?" Then, quite frankly, you are missing the point. No one (living, anyway) is being accused of shackling POCs, the problem lies in our countries lack of remorse. Slavery is still mentioned in times like this because White People are doing a terrible job of acknowledging the past and actively working to make sure it doesn't happen again. It's not even being swept under the rug, so many people are still so proud that they have descended from slave owners.

Second, we're going to put a stop to all of this, "I don't see color" B.S. because that's a lie. When people start saying that, then that's when we start thinking that openings like "Dear White People" are 'offensive' and 'racist'. The title doesn't read "Dear Crackers". They are addressing a specific group of people. Are you white? Are you black? Or maybe Polynesian, Korean, Indian? Denying color can very easily turn to denying a very important part of ourselves. Why have different cultures if we're all the same? Because we're not. We as a whole need to start embracing other colors as much as our own. Notice I did not say appropriating. There are plenty of ways to appreciate cultures that are not your own without stealing them. My point is, look at your skin. Is it pale? Are you white? Then apparently, "Dear White People", is addressing you. The title has no hate in it, only acknowledgment. They are being clear in who they are speaking to. If you actually bothered to watch the show, then you would see what a fabulous job they did in exposing all sides of this issue. They reveal how both sides can be so angry with the issue itself, that even White People who are not racist can be portrayed as though they are, or get frustrated with how their own people are spoken about. They discuss the Police problems, again, both sides. This show makes it very clear from the beginning that the goal is not to spread more hate but to spread awareness of just how faceted the problem and the people involved are.

Lastly, while I do suggest a certain amount of parental discretion regarding how much sex occurs in this show, we should be teaching our children about the stains of our past and present, not hiding it from them. We should be showing our children what is wrong in the world through a loving and perceptive lens. You cover your children's ears because "Black people yell so loud", but maybe they wouldn't if they actually felt heard. White people have been writing off POCs for so long that they, quite justifiably, jump to the defensive. They scream and they fight to be heard because it has become standard to assume that they won't be taken seriously if they were to be polite and respectful. And where do you think they got that idea? Probably from White People who scream "Reverse Racism" every time a Black Person speaks out.

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Sickofracism
, US
May 22, 2017 2:24 pm EDT

I agree, clearly and obviously a racist title, show, and hosts. This show is disgusting and promulgates racist attitudes towards white people, who are globally a minority.

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RobB1973
, US
May 22, 2017 1:12 pm EDT
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I also agree. It is very insulting and racist. Honorable African Americans reject this double standard and Netflix should as well.

ComplaintsBoard
J
7:45 am EDT

Netflix netflix compared to showbox

Ive had Netflix for about 3yrs now and I just have to say it is a scam! We have to pay for it OK fine but then you go on Netflix scroll and scroll and scroll some more because all the episodes are old American dad, Family guy, Always sunny in Philly, The Office, Bob's Burgers the list could go on and on. Now if you go on showbox don't have to pay for it and you can stream it to your t.v. But the funny thing is they have all new shows Baby Daddy, Simpson's, Family guy, Seinfeld, futurama, two broke girls are on there smh WHY PAY FOR NETFLIX AND GET NOTHING GOOD TO WATCH YOU CAN PAY FOR CABLE AND WATCH MORE!

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trav45
, US
Jul 24, 2017 8:37 pm EDT

Love Showbox except for the fact that they have a problem of posting Game of Thrones as the new season comes on but only have the old seasons downloaded...I'm HIGHLY ADJITATED!

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M
9:04 pm EDT

Netflix bill nie saves the world

Netflix has sunk to a new low in broadcasting absolute filth with this new show. Under the disguise of environmental concern for the world, you had the nerve to create a rap about sexuality that is very offensive to some people. What gives you the right to infest young people's minds with this? The ice cream video was also extremely offensive. We discussed, as a family, if this continues to happen, we will be canceling Netflix. Many friends share this same decision.

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Ghagghis
, US
May 07, 2017 11:55 pm EDT
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Bill Nye Saves the World was never touted as a children's show. You are the parent. Your family is your own responsibility and no one else's. I don't care the propaganda either, but it's not your place to say they can't have this show.

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James Rupe
, US
Apr 28, 2017 7:05 pm EDT

Offering adult content to adults is well within the scope of Netflix. However, presenting a well known children's programming "Science Guy" with such ridiculously offensive adult content on Netflix is a horrible misjudgment on the part of the program decision makers of Netflix. If "Bill Nye, Savior of the World" (a rather offensive title in itself) is not removed from the Netflix menu, I will be removing myself and family members from Netflix.

ComplaintsBoard
E
12:24 am EDT

Netflix supernatural tv show

I am very disappointed that the television show Superbatural was removed from Netflix. I thoroughly enjoy watching television shows on Netflix and was very disappointed to discover that a show I had been watching was suddenly removed from Netflix without warning. I feel like this is unacceptable as I pay for the account and it's services. I feel that there should have been some form of warning that the show was being removed.

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Q
1:17 pm EDT

Netflix audio

The audio starts in 5.1 and I don't have surround sound. Having to change my audio to stereo after each episode is an inconvenience. Startup audio should be able to be decided by the user not the assumption and I'm pretty sure there are a lot of viewers who don't have surround sound so standard audio should be auto. It seems like Netflix is not giving attention to detail.

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K
2:46 am EDT

Netflix girlboss

Dear netflix,

I have been a fan for quite some time... However, i've been noticing the very questionable rise of, what I would call, vehemently driven innuendoes centering around afro-american people, particularly black men. This over sexualized narrative needs to stop! Myself, along with many friends who are patrons of yours have arrived to the very same conclusion. And this conclusion was strongly emboldened with the show "girlboss"! Just 3 episodes in, and I was already sickened by the blatant overtones made clear by the main character's best friend named, annie, who claims to be in love with her newly-met and clearly incompetent bartender boyfriend named dax, played by a black actor. She constantly references all aspects of the relationship with comments about his "huge d*ck" (First episode). She even made a comment in the beginning of the 3rd episode echoing the words "ding dong monkey song" nodding to her plans with dax later in the day. And of course, sofia, her best friend & main character, sheepishly shrinks with laugher, treating her friend like an obsessive fool.

This is disgusting! As people who support your content month by month, we deserve better! We're tired of the "unattractive white girl screws hot black guy" narrative, only to be used as tools for their immediate gain with no substance to bear. It is teeth-gnashing and toe-curlingly obvious and we wont continue to have this plague the minds of our children any longer...

Please take down that show or me, my friends, and colleagues will cancel our accounts all at once! I am an established business owner and will have no part in supporting a company that denigrates the very people that line their pockets...

Thank you

Kevin little

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Kenny Southwell
, US
Apr 25, 2017 12:55 pm EDT

ding dong monkey song was her suggestion for sophia's ebay store name. nothing at all to do with dax. she didn't say all black men have big dicks, just dax. finally, she is not unattractive at all and is not at all out of her league with dax, who has average looks. you are the reason race relations have turned to ###.

ComplaintsBoard
J
5:52 am EDT

Netflix jessica jones

Marvel markets itself to kids and families, but Jessica Jones is mostly soft-core porn. Every episode is filled with scenes of graphic sex that continue on for several minutes. It adds nothing to the show and is just there to attract 'certain viewers'. Shocked that Netflix would promote such material. Daredevil and Iron Fist had a couple small suggested scenes, but nothing like this. We tried to stomach our way through the first few episodes by fast forwarding, but you still see everything and it's literally 10% of the shows content. Add in the language and blasphemy and you end up with a disgusting embarrassment of a show.

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T
8:07 am EDT

Netflix unauthorized billing

My email is [protected]@yahoo.com. I cancelled Netflix months ago. I have continued having $11.99 deducted for the past 4 months. These show up on my account as "Netflix.com CA". I had Netflix before but those deductions were from "Netflix.com". Please stop these transactions and refund my account for the past 4 months. Actually the amount will come out again in a couple of days so the refund will be for 5 months. (11.99x5). Thank you!

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11:10 am EDT
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Netflix programs

As of this month you removed: Keeping Up Apperenances and The Vicar of Dibley. But there are a lot of BBC programs on Netflix that are NOT acceptable for the family. I have been a fan of BBC for many years and I know that they have wonderful programs. As Time Goes By, Are You Being Served, Last of the Summer Wine, Neighbors funny acceptable programming.

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Update by P McConnell
Mar 30, 2017 11:13 am EDT

Please restore the shows I love and add family friendly BBC programs.

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J
5:06 pm EDT
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Netflix sherlock season 4

I would like to know why season 4 of Sherlock is not on Netflix. Only a few days after the last episode the the hit television show The Vampire Diaries aired it was on Netflix. But its been over a month since the final episode of the television show Sherlock aired and it's still not on Netflix. I read that it is in Sweden, Finland, Spain, Portugal, Norway, and Denmark. So i would like to know why not in North America.

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M
2:07 pm EDT

Netflix unauthorized credit card charge

My credit card bill shows that I was charged $9.99 by Netflix on Feb. 21. It is a Capitalone Visa card ending 6220. I am not a subscriber of Netflix and has never order anything from your company. Please refund the amount. Please confirm that you will honor this request and no further charges will be made on my credit card. My email address is [protected]@yahoo.com. You may also contact me at [protected].

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D
7:23 pm EST

Netflix netflix charge on my credit card

I have never used netflix... Cannot even get into it... I was charged $10.09 for the month of january & february 2017... And for what... This is just impossible and where did you get my credit card account number... Is this just another scam... Most likely... I will call my credit card server and have this amount deleted... I do not understand this at all. Unfortunately my husband accidentally paid for the month of january.. He doesn't even know what netflix is and I don't either...
Please do not send anymore notices that I have to pay for on my visa charge.
I want this matter resolved immediately... I am disgusted!

The reference # on the bill is 24906411h11hhvx3f... I am not inclined to give you my credit card number... I will give you my name, diane wirth and partial numbers 4046 xxxx xxxx 8464... My email, [protected]@optimum.net

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Update by Diane Wirth
Feb 24, 2017 7:32 pm EST

how do you submit this...what kind od a system is this

Update by Diane Wirth
Feb 24, 2017 7:30 pm EST

What is this...I can see that there is some kind of fraud going on here...how many times do I have to leave a comment.

Update by Diane Wirth
Feb 24, 2017 7:28 pm EST

please do not charge my credit card for a Netflix transaction ...I do not use Netflix...cannot even get into it ...I want this matter resolved!...I have been charged for the month of January & February for $10.09 and I will send a complaint to my credit card provider to delete these charges.

DISGUSTED!

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J
7:45 am EST

Netflix your show, dear white people

I think it's horrible that with everything going on that you would run a show like this. As if our country isn't divided enough? This is very controversial and if you think other wise you are part of the problem. It's because of media and shows like this causing division. My family have been Netflix subscribers for s long time but we are willing to part ways. Many other people I know feel the same way. Everyone is entitled to their opinion and I'm voicing mine. I'm tired of everything being biased and turned into a race thing. Shame on you Netflix.

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pobarjenkins
Minneapolis, US
Feb 12, 2017 12:50 am EST
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It looks like it may be in the process of getting removed. While it is physically on Netflix, it cannot be accessed.

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G
2:58 am EST

Netflix racist propaganda garbage {dear white people)

I just saw the trailer for "Dear White People" and immediately canceled my account. I find it really sad that Netflix has bought into this "It's not racist if you hate white people" narrative. ####ing disgraceful. I'll be having my family and friends cancel their accounts as well.

The basic premise is "don't do things we (blacks) don't like or we'll come destroy your (whites) property?" Somehow this is supposed to be a GOOD image for blacks? Ridiculous, it's horrible on both sides of the writing!

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pobarjenkins
Minneapolis, US
Feb 12, 2017 12:59 am EST
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It seems like they might be in the process of removing it. While it is still on Netflix, it can no longer be accessed/viewed.

Either way, Netflix certainly won't be hurting by the loss.

ComplaintsBoard
K
3:51 pm EST

Netflix dear white people

Why would you think that it is a sound business move to dip your toes into such a racially charged, political nightmare, by allowing the show "Dear White People" to become a part of your GREAT COMPany? Jack Moore is a self proclaimed racist, as is evident by his "#### white people" comment on social media. I'll be surprised if your company doesn't start bleeding subscriptions immediately!

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pobarjenkins
Minneapolis, US
Feb 12, 2017 1:29 am EST
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It appears that Netflix may be in the processing of removing this program. While it is on Netflix, it cannot be viewed or accessed.

ComplaintsBoard
K
9:34 am EST

Netflix dear white people

Why are you creating racist propaganda? If you titled a show "Dear Black/Brown/Yellow People" I'd be just as outraged. My children might see this garbage, and I'd have to spend a long time teaching them about the horrors of ignorance in our society, where elitist corporations attempt to make you feel bad about being born a certain way. If this airs, I WILL cancel. I'm writing you because I feel I have a responsibility to my fellow American consumers, to speak out against racism and divisiveness IN ALL FORMS. Your company has some serious explaining to do, our else your exalted stock prices will tank. Shame on you Netflix, I look forward to your response--although I'm 99.9% sure I won't get one.

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pobarjenkins
Minneapolis, US
Feb 12, 2017 1:37 am EST
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If you want a response from Netflix, you should contact them.

ComplaintsBoard
J
10:40 pm EST

Netflix netflix announces racist series based off of discredited mtv documentary

"Dear White People", a show based off of the MTV documentary of the same name, has been announced by Netflix. The documentary it's based off of unethically cherry picks data from a study to further the agenda being driven, while simultaneously ignoring data that doesn't fit the narrative being presented. The show seems to continue in this vein, pushing blatant anti-white racism.

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11:33 am EST
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Netflix chelsea handler the bigot

My best friend has an accent. He is a intelligent, smart person who speaks 4 languages fluently. I think it would be funny if Chelsea Handler makes fun of my friend for no reason. Oh Wait, Chelsea thinks it is okay to mock and humiliate Melanie Trump's accent even though she is educated and multi-lingual.

Fire Chelsea Handler the bigot. She is not funny, nobody watches her shows, and mean spirited bigotry has no place here. If you cannot fire her, or she cannot issue an apology then I am canceling my Netflix.

Govern Yourself Accordingly.

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RickBlaine
, US
Feb 09, 2017 8:14 pm EST

I couldn't agree with you more. Melania Trump is fluent in French, Italian, German, English and Slovene. Chelsea Handler is fluent in racism and xenophobia. She was the perfect liberal cretin to lead the Women's March.

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pobarjenkins
Minneapolis, US
Jan 27, 2017 1:09 am EST
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Please go ahead and cancel your service if this is how you feel. Not everyone feels the way you do and if the show is still available on Netflix that means it has some level of popularity. She also has a cable television show. While I am not a fan, I know many people who are.

I'm sure Netflix employees would be happy to see you go.

ComplaintsBoard
M
8:03 pm EST
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Netflix a netflix original movie

Title: black mirror
Season 1, episode 1

This is the most disgusting show i've ever seen. I don't know why I watched it past the first 5 min. I wanted to see just how far they would take the absurdity of the story.
A guy is forced into having sex with a pig—and a billion people watch it on tv. It sickens me even to write it.

The people who wrote this are sick, and should be getting psychiatric help.

Netflix will hopefully not survive by making this sick crap.

I sincerely hope that a majority of viewers reject this show. If not, I wonder about the abyss the viewing public is descending into.

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Netflix?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Netflix Customer Service. Initial Netflix complaints should be directed to their team directly. You can find contact details for Netflix above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Netflix. Discuss the issues you have had with Netflix and work with their customer service team to find a resolution.