The complaint has been investigated and
resolved to the customer's satisfactionResolved NET10 — bad service
resolved to the customer's satisfaction
False advertising / Outragious cost for ringtones, graphics, etc. due to difficulties.
Details: Spent $65.00 for Net10 phone
Includes 300 Minutes and 60 Days of Service upon activation
Single Rate for every call -10Â¢ a minute always: local, nationwide long distance and roaming
International calling to over 60 destinations for an additional 5 cents per minute
Text Messaging - only 5Â¢ per message
Flip Phone from the designers of the MOTOKRZR tm
-Vivid Color Display
-Voicemail, Call Waiting, Caller ID
-External Alert Icons
-Lightweight - 3.4 oz.
*-Buy Ringtones, Graphics, News, Weather, Sports and more using Airtime Minutes
-FM Radio (requires headset, not included)
-Alarm Clock, Stop Watch
-Phonebook with up to 100 entries
-Battery Talk Time Approx. 7.5 hours
-Standby Time Approx. 10 days
As you can see it clearly states Download abilities. what they don't tell you is it is STRICTLY from net10. You cannot download from any other "third" party locations.
Two Downloading options: 1) using the browser on your phone to access Net10 [keep in mind you cannot "browse" anything] Time: 5-8 minutes @ $1.00 a minute. Then, $2.50 to buy. Then an additional 1-5 minutes for download time @ $1.00 a minute.
OPTION 1 TOTAL COST: $8.50 TO $15.50
2) Go to Net10.com, enter serial # and Phone # and browse ringtones from there. Issue... The website doesn't allow access. I get a Net10 generated webpage that states..."Sorry, there seems to be a problem.
We are unable to process your request at this time. Contact Customer Care department @ 1-877 XXXXXXXX". Contact C. C. they said first, that it was my computer. Then they said it was my phone - used master reset, entered some codes, wait 24 hours. Called again. They re-registered my phone with the website and asked me to try it. Same message. Then used master reset again... told to wait 24-48 hours for it to be picked up by their systems. Still no luck. Sent complaint via email. Received this response.
Thank you for your interest in Net10 Wireless. We are responding to
your recent inquiry.
We attempted to contact you today, July 31 (3:12 PM EST) at 610XXXXXXX,
but you were not available.in order to further assist you, we will
need to speak to you directly.
Upon further review with your account, it appears that there is a need
to check the internal setting of your phone and enter some codes to
correct the issue.[how does my phone have anything to do with your website] We also would like to inform you that you can only download ringtones, graphics, news, weather, sports and more through our website at www.net10.com. [THERE IN LIES THE PROBLEM, JERK] Please contact one of our customer service
representatives at [protected]. Our hours of operation are
Monday-Saturday from 8:00 AM to 9:45 PM EST, and on Sunday from 8:00 AM
to 6:45 PM EST.
Exactly my point. I don't understand how screwing with my phone... yet again will resolve the issue "online." I already had one of the operators tell me it was my "Computer". We can only buy ringtones for his phone via your website that is not providing us with any type of access. And any other "third party" downloads are blocked. NO Evil, my #. Obviously, this is something on YOUR end that needs to be resolved, repaired or reprogrammed. I certainly don't believe entering a few #'s into my phone and doing the master reset will resolve the issue... why... because it's already been done 3 times. YOUR website isn't allowing access for some reason or another... and the phone settings has nothing to do with your website. Your website doesn't automatically connect to the phone after entering the serial # and phone. So screwing with the phone has nothing to do with it. Clearly false advertising given there is NOTHING NOTING "DOWNLOADS ONLY THROUGH NET10"
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