KIA Motors review: bad experience after car servicing 1

Hi Kia,

I Sent my car for 60, 000kM service to Naza Kia Taman Serdang Raya service center on (25/01/2017, 12pm). Highlighted to service assistant that my car (Kia Cerato 1.6) has the problems as below:

1. Odd vibration
2. Weird screeching sound from the front right

I was told the vibration problem can be solved by changing the battery (RM350), which I did. As for the weird sound, I was told to come back only after cny.

Collected my car at 1:16pm, drove back and the vibration still existed, and seemed more serious

After services
1. Odd vibration still persisted, and will vibrate after break.
2. Weird screeching sound from the front right(advices back services after cny)

Tried calling again twice but to no avail. When i called for the 3rd time, the services assistant demanded me to call to their manager, Simon. I called him and explained to him my situation And received an unpleasant response from him. The response was impatient and he made it as if like I accused them for not doing a good job. I was told to go to another service centre if I am not comfortable with his centre.

This is not what customer service is about. I recommend you provide upgraded trainings to your employees and make them realise the importance of prompt and effective services that customers need. Simon does not seem to realise he is a manager and was acting like an acrimonious, unprofessional staff. If you expected this level from your staff, I recommend that you hire a foreign worker and I believe he can be twice as productive as Simon.

My experience with Naza Kia Taman Serdang Raya service center was 4 times and every time after service I get more issues. My car is less than two years old and is already been hauled like a twenty year old car. I guess you do not want any victim of any gruesome accidents on the road, reportedly driving a Kia Cerato coming right out from one of your service centres. I purposely took leave and traveled all the way from My office to Serdang for car servicing and I'm seriously FRUSTRATED with the service attitude given so far. Although I did not purchase a high end car like BMW I still do not think I deserve treatments like this. Frankly, your service is worse than Perodua's service centres and I had to spend twice the amount on my car than on a local car.

I demand an explanation and compensation on the uncalled for treatment I was given.

Name: Kyle, Lim Yew Fook
HP No: [protected]
Email: [protected]@gmail.com

Your prompt response is greatly appreciated.

If I receive no response for any service recovery on me, I will take this to the higher level management because I cannot accept your unthoughtful actions.

Regards,
Lim Yew Fook
21/02/2017