Navy Federal Credit Union — Rudeness, non-communication, non-compliant with scra
I am the wife of a deployed soldier. We've been member's of nfcu since they opened to all members of dod in may 2008 since we heard they were such a great institution. (From the myfico forums) I have power of attorney so I am able to handle my husbands accounts while he is deployed. This company refuses to honor it unless they get it within the 24 hrs of them receiving it. But, they will not let you know if or when they have received your mail or your fax. Useless trying to speak with someone about his accounts. I have mailed in copies of the poa and his orders 5 times and faxed them several more. This was so he could get the interest rate adjusted under the scra as he qualifies. These papers were sent in jan 2010 after he was issued order jan 5. I know they received them, because on our joint car loan, they reduced the interest rate to 6%. Their customer service representatives are rude and unprofessional, not to mention so lacking in knowledge, they will put you on hold for half and hour then come back to attempt an explanation that still makes no sense. They could learn a thing or two from usaa. I have had them walk me through the process of my husband's deployment and what I really needed to take care of first and they offered me help and a packet of information. They have taken their time and let me cry when coming to a sensitive subject, such as if my husband were to be killed, did we have enough life insurance, etc. They have given me their name and extension number in case I may need to talk to them again. Usually at nfcu, I get hung up on. Rude is an understatement. I'm sick of wasting my cell phone minutes and stamps to get me no where. They have been so awful they have upset me and made me cry. Not because of something that may happen to my husband, but me totally frustrated with a company that was boasted about to be one of the best for military families. Now I wish I had just kept everything with usaa. Most of everything is, thank goodness. Once our debt is paid with them, that will be the end of using that company. I wouldn't recommend them to my worst enemy. I usually will never complain about anyone, but I feel they deserve it and then some.