The complaint has been investigated and
resolved to the customer's satisfactionResolved Navy Federal Credit Union — Mortgage application
resolved to the customer's satisfaction
I recently filled out an online application for a mortgage with navy federal. My wife and I had spent weeks looking for the perfect house. When we found one that she loved and was in our price range (Did I mention I was already pre-qualified for $176, 000) , I submitted the application. I was contacted a day later by stephanie flythe from navy federal credit union. Much to my dismay she informed me that my loan could not be approved (It was for $160, 000). We contacted our realtor and informed her that we could not get the loan. Days later she called and asked for a letter from navy federal stating that we were denied. I called navy federal and spoke, once again, with stephanie flythe. She told me that she could not send the letter because my loan wasn't denied. She had pulled the application because she didn't think it would be approved. So now I have to submit a new application because she can't run my old one since it was from last month (Last week). So I am now still technically under contract to buy a house for which I have not gotten a loan. Riddle me this nfcu... Why would I take the time to fill out and submit an application if I didn't want you to process it? An even better question would be, why can't I be approved for a loan that is less than what I was pre-qualified for? Why can't I be approved for a va loan that is quaranteed by the va to be paid? Isn't that supposed to be the benefit of the va? Doesn't seem like much of a benefit right now. I've been with nfcu for over 8 years and never had any issues with payments on anything so why are they telling me no now without even running my application?