NatWest — Opening Account
I tried to open an account with Nat-West in Hythe, Hampshire.
I went to them just before Christmas and managed to get everything sorted but still needed a proof of address which i took in that same day into their Holbury branch.
The paperwork i took in to confirm my address was a SKY installation bill which proven my address where the installation was done,
I got a callback from Nat west Mr Dan Swinger whom informed that the proof of address was invalid and cannot be used to which he requested me taking them any other form of bills which have my address on it.
I went back on soonest possibility and took every letter i ever had on that address and the Cashier took a letter from my Landlord, A letter from my previous employer(which was less then 3 months old) and a letter from the NHS, she made copies and said someone(Mr Dan Swinger) would contact me accordingly,
I awaited the contact but nothing happened, so after a week of waiting and not hearing anything from them i decided to phone the service desk, after waiting for some time before the phone got answered i finally spoke to someone whom took my details and informed me gladly someone(Mr Dan Swinger) will contact me,
waited and waited but no luck! so today on the 7th of December i went into the branch and got to hear that none of the provided proofs of address can be accepted!
and this while one if from my landlord, the other from the National Health Service and the other from GARMIN(my then employer)
Also i got informed gladly by Dan Swinger that he can only follow the FSA legislation and will try to use my letter from NHS but it is highly unlikely as they can only be used until the age of 18..
This is supposed to be a good bank that provides great service but in fact they are not! i told them to go ahead but in the meantime i will go to another bank where my business is wanted and i am appreciated as a customer.
I will never advise people to bank with Nat west and never speak a good word of this establishment!
people take your business to other banks where u will be appreciated not one where your time is someone else's Pleasure and amusement!