The complaint has been investigated and resolved to the customer’s satisfaction.
(1) Altered schedule of payments, (2) corrected Mortgage Loan Statement has not yet been received since last week of August 2013, (3) late Mortgage Loan Statements; need October 2013 Mortgage Loan Statement as soon as possible.
Please provide/email me a contact person with postal address so that I may submit a letter. My email address is : [protected]@pdo.sccgov.org
Thank you.
Myrna B. Tambua
homeowner - 1912 Orolette Place, San Jose, CA 95131
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
My mortgage was sold from B of A to Nationstar mortgage last june. I have perfect credit and have all payments up to date. Nationstar claims that they never received my insurance information from BofA. I have never had escrow for taxes or insurance since I pay them myself. In JUNE, JULY, AUGUST, SEPTEMBER, AND OCTOBER I e-mailed to the address they provided me and also had my insurance company call them on the phone and fax them copys of my insurance repeatedly. To this day they claim they did not receive it and they have added their "high priced" insurance to my note. They are also putting my payments in "suspension' because I am not paying their "higher" payment. These idiots are CON artists and I will be contacting an attorney Friday. If anyone is interested in CLASS ACTION ...e-mail me @ dshoe12@hotmail.com ...