Mr. Cooper review: Mr Cooper will hold your money hostage when tragedy strikes

Me and my husband had a house fire September 23rd of 2024. We are 9 months into it our mortgage company was on our checks from insurance. Not only do they hold our money hostage they are slowing our process of getting back home. You request an inspection to get funds it takes them 5 to 7 days just to give you an okay to do an inspection another five to seven business days to review it another 5 to 7 business days to write a check another 8 to 12 days for you to receive the check in the mail. We've already gone through one month of nothing being done because Mr Cooper would not send us our money. Now we're doing another inspection with them and we started asking for the inspection on June 3rd they scheduled it finally for June 13th the inspector never showed up never called or anything. They rescheduled it for June 27th this coming Friday. Not only do they hold our funds they have the audacity to tell us that they're trying to make sure our house gets fixed they're the reasons why it's not we don't have that kind of money to give to our contractor, they hold it and then they charge us to hold it. We could have been earning interest on all this money instead of paying for somebody to hold on to that money for us. They have not been an easy company they would not have been our choice but they bought our mortgage several years ago. Me and my husband would never recommend Mr Cooper for a mortgage company. They're quick to take your money for your mortgage payment and slow to return it when you need it most. It should be illegal how they do this. We want to get back home and Mr Cooper won't send us our money without an inspection that they can't show up for. Me and my husband want to go home it has been now 9 months two of those months we're just waiting on Mr Cooper it should not be this hard to get your own money from the mortgage company to fix your house. Unless you're a millionaire don't have a house fire if Mr Cooper is your mortgage company.