I visited ntb (7734 richmond highway, alexandria, va-22306, store no:#613) to get the wheel
Alignment done for my toyota sienna-2004 on 31st aug'2014, as a continuation of the wheel
Alignment I have done on march 23, 2014. I have been told that, two car is in ahead and the job
Can be even started after 1.5 to 2 hours. after receiving the car, I looked into the computer
Generated alignment report with timestamp which is just few minutes after my submission of the
Car. it clicked me a huge doubt, as the same incident happened in the past with wheel alignment
With the same store, and that time I passed the message to the ntb corporate. and this time also
I became sure that, ntb store#613 did not perform the wheel alignment.
So, to wanted to double check if my conclusion is correct, I decided to get it verified by
Another ntb store.
The next day (on 1st sep, 2014) I have visited another ntb store (8194-a terminal road, lorton-22079,
Store no: #617) around 9:30 a. m. to check the wheel alignment. after few minutes when the inspection is done, the inspecting mechanical person called me inside of the service station and walked me through with the faulty wheel alignment problem on the computer screen. he explained that, this has serious issue with front caster, toe and camber. I need to fix that immediately to save my tire and other possible driving issues. now, it creates more doubt that, against my original order march 23rd may be
the wheel alignment not has been performed. I can remember I had to change my two front end tire
Just few days back because of faulty wheel alignment, as advised by costco tire unit.
After discussion with the store no #617, I advised to fixed the wheel alignment issue.
I can remember now, the same store fixed my car last time when I had issue with
Ntb - with store number #613). thanks to the mechanical person, who also advised me to flush
The steering fluid, and I agreed, the job is done.
My question to ntb corporate, how come the same ntb store can continuously deceive customer.
There should be some honesty, sense of professional ethics and trust can we expect from a
Reputable service industry?
Here by I am submitting all the documents to look through.
Amrita kumar deb
The complaint has been investigated and resolved to the customer’s satisfaction.