On Feb.14, 2008 I purchased 4 new 20" tires along with road hazard for my 03 Dodge pickup. I also bought the...
I visited an ntb dealer for an oil change and watched as the tech went around the vehicle for a diagnostic evaluation. After five minutes he came back and told me I needed new brakes all around and it would cost over $300.00.
I told him to change the oil and I would come back for the brake job later.
The next day I went to sears and told them I needed brakes. After 20 minutes or so the sears mechanic asked me why I thought I needed brakes. I told him someone had checked them and told me I needed new brakes. The sears mechanic showed me the brakes and that they had over 60% pad left and that they were wearing evenly. He said I did not need new brakes.
I went back to ntb and talked to the manager who in turn got the mechanic. The mechanic told me he had calibrated the brakes and that they were in need of replacement. I told him that he couldn't have calibrated the brakes since he never even took the tires off. I told the manager I would never be back.
After e-mailing ntb and received a call back from the regional manager. He was very apologetic and asked me to be patient and that he would reimbursement ober $70.00 for my sears bill for doing a proper brake evaluation since I would have never had a brake inspection if not for ntb's mechanic. He also promised me coupons for free oil changes. I did get the coupons but never got any money back.
A few years prior to this incident, the same ntb claimed I needed a front-end alignment which I had checked by my chevy dealership. They said my front-end was fine. I only went back to ntb because I thought that after 2 years they had straightened their vineland store out. Unfortunately, I am beginning to see a pattern of false diagnostic work and fraudulent activity.
I am writing a letter to the bbb and the nj state attorney generals office.
I purchased two new tires at NTB in Houston on Westheimer Drive on 11/19/2007. I was told that these tire...
Took my car to NTB for an oil change and a tire rotation. On a side note, I've been told before by an...
In May of 2008 I brought my 1999 Mazda 626 to National Tire and Battery (who is affiliated with TBC...
Purchased 4 tires, and alignment service for one year, last time car was taken in for alignment check wa...
I purchased 2 tires made by Faulken om 1/20/2008 and noticed that the the front wheels shacked after the...
We purchased new tires and the 2 year unlimited alignment package at this store last July for my 2003...
I have a 2001 Honda Accord that I took to NTB to have two tires replaced. I purchased 2 new Faulken tires and put them on the rear. The two other tires on the front of the car were the orginal bridgestone tires that came with the car. As I drove the car home I noticed that the new tires were causing a my car to have a mild shake in the rear. I contacted NTB the next day and they advised me that the shake was from having mismatch tires on the car. They told me that this was common and that I should have replaced all four tires. I continued to drive the car for the next 9 months until the front tires that came with the car needed to be replaced. I went back to NTB in 1/2008 and purchased two more Faulken tires. NTB rotated the tires that I had purchased 9 months before and put those on the front of the car. As soon as the started to drive the car the front wheel had a mild shake in it and it turned into a very bad shake on the interstate. I contacted NTB back and they advised me to come in so they could recheck the balance and the alignment. They told me that everything checked out fine and that they did not see any problems but they never drove the car. I continued to drive the car for another 6 weeks until mid march of 2008 and brought the car in to have a flat repaired on one of the rear tires. I added a litlle fix a flat just to make it to the gas station for air. While at NTB getting the flat repaired I mentioned that I still had a bad shake in the front end of my car. NTB preformed another alignment, ( I had purchased a 3 year alignment contract from them, otherwise I would be paying for this), and balanced the tires again ( I also purchased the lifetime tire Balance program) they told me that everthing checked out fine but they did notice that my rear camber was out about 1/2 of a degree and that it was not adjustable . The NTB Serive person told me that this was causing the shake in the front of the car and suggested that I take the car to Honda to have it looked at. I drove the car and not only did it shake very bad still, but now the car had a bad pull and was hard to control correctly on the highway. I contacted Frank Ancona Honda and made an appointment to bring the car in to have it looked at the next weekend on 3/29/2008. I told Frank Ancona Honda what had been going on and provided them with My alignment spec sheet. They instantly noticed that NTB set the Alignment specs for a [protected] Honda Accord and I have a 2001 Honda Accord. THis caused excessive wear on the two new tires that I had just purchased 8 weeks prior. Frank Ancona Honda test drove my car and said that the issue was a faulty tires poss. a bad belt on the front left tire. The said the the they also noticed a little Vibration on the right tire and suggested to have both tires replaced but that the left front tire was causing most of my shaking issue. Frank Ancona also said that the rear Camber being out in My year of Accord is not that abnormal and that a 1/2 degree would not be detectable under normal driving condtions. They also advised me that this would not cause the front end of my car to shake. I paid my my $65.00 dollars and thank ed them. The next day I returned to NTB and advised them that my last alignment was done incorrectly and of Hondas findings of the tire issue. The same counter person from last time was there and he told me in a rude manner that he was not going to do anything today. NTB has a policy that you need to bring the car in during normal hours M-F so they can contact the manufacter to get a return approval. So I left with the same problem. I contacted another NTB store in Olathe that has only been open for 6 months and explained the situation to them. They told me to bring the car in on the weekend and they would take a look. I came in the following weekend and explained the situation. I was at the store for about an hour and they told me that my car was finished. The service manager came out and told me that I would have to take the car back to The Overland Park Store to have the issued addressed but he was very nice about it. I really did not want to go back to that store again but contacted John the General Manager john and I explained the situation, as to everthing that had been going on for the past 3 months. He told me to bring the car in they would test drive the car and look at the tire. They could not replace the tire on the weekend but if they found anything wrong with the tire, I could come back the following weekend. I finally decided to just pay 80 dollars for another tire rather then risk my life any longer. I asked if they could wave the 26 balance and stem fee. They advised me that this was not normal company policy and they would be charging me for this as well. I watched the service tech pull my car in and open my hood. I knew that I had a dirty air filter and had been wanted to change it but I had been very bothered with the tire issue. I watched the tech pull my air filter and take it itnside to show the Sales/ Service Manager. I went over the them and thanked them but requested that they just replace the tire on the car. When I was paying at the counter the Sales associate said that they noticed some fix-a flat in the tire and that this was causing the shaking issue with my car. I politely thanked the man and got out of there. The only problem with his analogy was that the issue was there from the time that the tires were newand from reading above I did not use any fix -a flat until March of 2008. I am writing this just to advise other people to be carefulof NTB. IF you look you will find other people that have had issues with this company that were alot worse then what I went through. I may even go back to have my car Aligned at NTB in the future again ( Since I still have 2 years on my service contract left)but I will never purchase tires from them again and I won't be returning ever to the Overland Park KS Store.
NTB in Duluth, GA inspected brakes & recommended replace pads and clean and adjust back brakes. charged 356.00. Now only when braking, there is a loud clacking noise od which they have no idea what it is and/or after numerous attempts how to fix. They at this point are trying to escape responsibility for.
I purchased two new tires at NTB in Houston on Westheimer Drive on 11/19/2007. I was told that these tire...
On Saturday, November 10, 2007, I took my car to NTB for an oil change. I had a coupon that stated $12.95 for the oil change. I was quoted a price of $19.95. I asked why was the price $7.00 above the coupon price and was asked what would you like to pay. I said "don't play games with me". I walked out, because I feel they are not honest people and I will not do business with them again. I have purchased tires and other parts for my cars at this location (Store # 591, Deptford, NJ) and found they always have additions (Shop fess, and fees they fell they can get away with it) to the quote.
I want to warn anyone about going to NTB for service of any kind. I went to the NTB in Palatine, IL 9/4/07 because I needed an oilchange and had a coupon. I was informed that my car needed alot of work inclusing all new brakes even though I had been told just a few weeks before then that my car's brakes was fine. I asked that if they were doing that and taking the wheel off if they could investigate the whirring sound that my front driver's wheel made. They said that they would take car of it. If I would have known what would have happened I would have just gotten my oil changed there and had nothing else done. The frist time they said it was fixed I was on my way home (I lived 1 1/2 hours away from the NTB) and the car started violently shaking. It was 10:30pm at night and I had to drive it home that day. The next day they asked me to drive it back tothe store. I was scared to death the whole way because it felt like the wheel was going to fall off. When I got it there they looked at it many hours later and told me that the spindle had been bent when the bearings were put in. They gave me a rental car and kept my car for over a week. They then called and told me that my car was done for the second time. I was assured that my car had been driven and tested and it was fine. I drove it home and it was okay although the tires smelled hot. I had been told that would happen with new brakes, so I did not think anything of it. The next time I drove the car I was 5 miles away from home going 55-60 MPH and the front driver's side wheel locked. My car fish tailed and almost flipped. I really thing God was looking out for me that my car did not flip. I called NTB and they had my car towed to the nearest NTB (which was in Crystal Lake, IL). I found out fromthe guy at the NTB in Crystal Lake, IL that there had been no spacers put in the spindle with the bearings and they melted to the spindle and had to be welded off. Finally, the NTB in Crystal Lake, IL fixed the car in 3 days. But they refuse thus far to give me my money back and I am seriously considering filing a lawsuit because I am afraid that next time someone is going to be killed. Do not take your car to NTB for anything. They have unsafe and sloppy practices.
I changed my engine oil at ntb (location 2021 katy freeway, houston, tx) on july 1st 2007. my car is a brand...
I received a coupon for an oil change at ntb. Since I needed one I went to ntb.
After waiting some time an employee asked me who changed the oil last?
I told him the name of the company and he said well they broke it and we are
Trying to retrieve it. I told him that they did not break it because I had just
Checked it a short time ago. I asked him what a new one would cost? He then
Asked the man at the service desk and he said $30.00 plus labor! I asked him what labor?
He replied ok $30.00 then! Another hour went by and then they told me they had finally
Gotten the old dip stick out. Then he said you need a tie rod and an aligment. The price will be
$213.00. I said ok. He said we can get your tie rod today but we will have to order a dip stick.
Another two hours went by then they gave me a bill for $252.90. I said ntb should pay for
The dip stick since you broke it. He said we didn't break it on purpose! He said we will split the difference with you! I told him I would buy my own. I bought one for$7.70! Plus the old one
Was still in! I then paid $20.00 to have someone take it out! What a scam ntb is!!!
I received an oil change at NTB location (766) in Sachse Texas in May of 07. In June, my car broke down. After taking it to the Honda Dealer, they found a towel installed inside my evap drain, which cause water to spill onto my ECM, requiring it to be replaced which cost $827.97. The tech obviously shoved a towel up in the drain to keep the water from dripping on him while he changed my oil. I do have the towel that was used. I am sure it is an honest mistake, but it was also a very costly one that I am having to pay. After many attempts, they have yet to contact me.
On saturday, may 19.2007, I took my 2000 eldorado cadillac to ntb (National tire and battery) on highway 138...