National Tire & Battery [NTB] review: customer service

Was told on 10/14/11 that sales associate Mike would order Yokohama AS530 tires and call me on 10/15/11. By 3 pm on 10/15/11 I had not been called when I called the store I was told the tires hadn't been ordered and paper work was lost. Was told that it would be looked into ant they would call me back. No from the store called back. Stopped by on 10/16/11 to see if the tires had been ordered and why no call back. Tires had still not been ordered and the didn't know why I wasn't called back. this store has poor customer service.