The complaint has been investigated and
resolved to the customer's satisfactionResolved National Floors Direct — scam - stealing
resolved to the customer's satisfaction
Please stay as far away from this company as possible!
My wife and I signed a written hardwood floor installation contract with salesman, joel fosmire, on 8/18/11. His business card reads [protected].
He stated that if we ever had any concerns, call him. He never returned any of our calls. On said date, he called, and received approval from his manager for the contract price of $500.00. He made the call from our living room.
His installation manager, carl who refused to provide us his last name, cancelled the installation stating carl wrote the order wrong and it would now cost $900.00.
We complained bitterly, carl agreed to the $500.00
Figure and scheduled a second appointment, again that was cancelled a few minutes floor they were to arrive.
Again we complained, this time carl offered $100.00 off and scheduled a third appointment and again it was cancelled.
Through all the telephone interactions with national floors direct and carl, they pressured us to cancel the installation. We were told, on outside legal advice, that if we cancel after three days, national floor keeps all deposit money. This was in fine print on the contract.
This tranlates into tremendous profits for the company if people cancel out of frustration.
We have since filed a police report, filed compaints with the attorney general, bbb, small claims court, ethic's commissions, and countless websites. This weekend, we have found close to a 1, 000 complaints against them, and i'm sure much more that go unreported.
Carl has lied to us so many times that he forgot the earlier lies. They lie, and lie, and lie.
If you have been victimized, go to the police, then attorney general. The secretary of state in your community will have on file information about the company that is hidden on national floors website.
We are now out of $1000.00 due to this fraud and scam.
I am so angry that we will be faxing out to every state attorney general this issue.
This company must be shut down and will see that they are brought to justice.