National Auto Division

i bought an extended warranty on my vehichle, when i spoke to the man on the phone it was stated to me that if i did not use any part of the policy at any point i would be refended my money in full. due to the fact that i lost my job and could no lnger pay for this i terminated my policy and tried to get a refund, which i was told that thry would keep over a third of it. the man i spoke with which was a george jones was very rude and said there was no way i could speak to a supervisor. at that point i stated to him that o i would be contacting my attorney, so before you sign amything or have people take money out of your account auotmatically monthly . make sure they are legitimate and stand behind there word...

I was sold a preview policy by a Steve Castelli. I was told that I had 30 days to preview and all I needed was to call to cancel within the 30 days. I attempted once to call and Mr. Castelli told me he would need to speak with my husband to cancel the policy. Upon my second phone call nearing the 30 day, Mr. Castelli told me I would need to send a cancelation letter in writing. I asked to speak to his supervisor because I was quite unhappy about the deception that all it took to cancel was a phone call. Mr. Castelli refused to give me the name of his supervisor. I am very concerned that this policy will not be canceled and am disappointed by the misguided sales tactics and lies that this company uses.