On April 19th 2010. I placed an order for 3 auto parts. Which totaled at $114. Which they took out right away. 2 weeks have gone by and I decided to call them to find out what was going on with my order, and after about 5 emails 5 phone calls and about 5 voice mails. I have not heard from them. So another week going by and I went online to check the status of my order, and I see that Napa has canceled my order. So after numerous calls I finally get someone to answer the phone. I asked about my order and I was told it was canceled because the parts were on back order for another 3 weeks, and I was told that I will be receiving my refund within a couple of days. now its June and I still havent received anything close to a refund. So I filed a complaint with BBB and they told BBB that its not Napa's fault its their banks fault. And I have to wait about 30 days. So BBB decided it was ok to close the complaint because Napa wouldnt respond to anything anymore. I have concluded that Napa is a SCAM. A multimillion dollar franchise is stealing money from working people that are struggling to make ends meat. I hope Napa goes bankrupt.
The complaint has been investigated and resolved to the customer’s satisfaction.