Nando's Chickenland review: Food / order accuracy and customer service

I am writing to formally escalate a very disappointing experience at your Somerset Mall drive-thru.

I ordered a vegetarian wrap, and my receipt clearly reflected this. However, I was given a chicken wrap instead, which is unacceptable as I do not consume meat.

When I contacted the store, the staff were unhelpful and insisted that I drive back to resolve the issue, as no alternative solution was offered. This caused unnecessary inconvenience.

Upon returning to the store, the situation was handled poorly by the manager, Gail. There was no apology, no accountability, and no effort made to offer any form of compensation or goodwill gesture.

This experience reflects a serious failure not only in order accuracy, but more importantly in customer service and recovery.

I would appreciate this matter being reviewed and a suitable resolution being provided.