Mondelez Global
Reviews and Complaints

I have purchased 2 boxes of saltine crackers . And both boxes the crackers were broken in pieces I didn't have a cracker that didn't crumble when I took it out of pack .Always have bought this brand and now I am not happy with the brand .

Box looked good but crackers inside were broken into picecs

I am saddened because Nabisco continues to decrease the size of the Ritz Cracker box; thus decreasing the amt of contents
the customer receives. I know about inflation; but this is out of control. I will probably stop buying these; one of my favorite crackers.

The saltine crackers smelled awful & tasted worse...what has happened?

I have one thing to say I will never buy your racist gay cookies Ever again !

Disappointed tonight in the packaging of this product. I have been buying them for years. Tonight while opening the package, several of the cookies are missing (my estimate would be 6). This packaging is easy to open and seal back and you never realize it has been opened when purchasing. I will not trust this product anymore. Please add a safety seal!

Do not like the packaging. I just opened my pack and there were several cookies missing. This packaging is too easy to open and seal back and you don't even realize it has been opened. Need a safety seal on it!

Why are you getting so cheap with the filling in the Oreo? You have to be losing more money than boosting your profit. A wise person once said "IF IT AINT BROKE. THEN DONT FIX IT"! Reset the line to release more filling on the Oreos!

I bought a pack of Oreos out of the vending machine today, which is something that I seldomly do as I try to eat healthy but never again will I buy Oreo cookies, the taste of them now are so nasty, no chocolate flavor whatsoever in the cookie. This used to be my favorite since I was little girl, thanks for messing that up.

Just purchased two packages because the Grandkids love them. What a disappointment. Filling is probably less than half of what it used to be. Certainly not what is pictured on the package. (False advertising?)The cookies had at least half of them broken. If this is the "new" Oreo you can keep them as we won't be buying them any longer. Perhaps when your sales fall off or better yet just end you will wake up and stop taking advantage of your customers. Such a shame, you ruined a good product.

We also have been Oreo cookie fans for over 20 yrs and they are just recently starting to taste different and it's not for the better... Have you changed ingredients or cheapened the recipie? I can tell you we won't be buying Oreos anymore due to the fact they are not worth the calories and sugar content I used to justify eating them for because they tasted absolutely wonderful until now.

I have had the same experience with the OREO COOKIE. Damn...I never tasted a cookie that was so bad. No filling...cookie was dry and disgusting. I swear off OREO COOKIES forever. Like everything else the OREO COOKIE that was is no more.
Sandra Biacchi

September 10, 2012

Dear Oreo, It broke can you fix that by making them stronger.

dear oreo, i have been reading some the complaints about your cookies and ive noticed they seem to be coming from the cookies marked in 100 year old birthday packages. my wife and i (46and 43) were on a trip from omaha to denver and we were both wanting oreo cookies so we stopped in york, nebraska walmart . we felt like kids getting milk and oreos for our trip. we opened up the package and i grab a cookie not waiting for the milk and to my surprise this wasnt the oreos i normally eat. the cookie part was like different hard and crunchy. i finished the one bite threw out the rest of the cookie out the window i was soooo let down.the difference was like a regular coke to a diet coke just plain off.i hope that this isnt going to be how oreos will be from now on because we will no longer be buying them thank you mike and tammy hall

When you crushed them in your hand and they felt stale...why would you put them in your soup? Just cant throw away the outdated stuff?

Purchased oyster crackers in small packages. They are stale and taste awful.

this is the second time this nabisco orig prem crackers smell and taste like paint... i will not buy these again

I just opened a pack of Nabisco saltines and they had this awful and very, very strong chemical odor. I actually took a small bite not realizing that it was coming from the crackers and the they tasted horribly bitter. I e-mailed nabisco re: this and have not received a response. Will never purchase from Nabisco again.

I recently just opened a pack of Nabisco Original Saltine Crackers and the smell was enough to make me throw up. It smelled like methane, or some paint product. I threw those away and opened a second pack, they had the same awful smell. I threw out the entire box. Why doesnt Nabisco notify people of something being wrong? St. Louis Missouri

Return them to the store you bought it from.

I have purchased a box of the original premium saltiness crackers and for one the date on the box is April 07,2022. Second of all in does have a bad oder and a very bad taste.

Sorry about the earlier double post.

But I forgot to add that they too crumble very easily, often they're in crumbs in the waxed paper sleeve.

To me their "Premium Unsalted Tops" tastes like some sort of soap or possibly mold.

To me their "Premium Unsalted Tops" tastes like some sort of soap or possibly mold.

I had one Nabisco Premium Saltine Cracker after my wife had put them in her soup. As an engineer I thought the horrible taste was that of a weedkiller or something similar to chemicals used in manufacturing processes. Now I am waiting to see if my wife or I get sick and saved the crackers for investigation if needed.

08-04-2016 Thursday afternoon. I was watching a show and thought it would be nice to have a few Ritz crackers, (I do this from time to time love the taste). Opened up the sleeve and ate a few and when I went to take another on there was something on it like dried peanut, I looked at a few more and they had it on them too, needless to say I quit eating them and thou them away. To look at the stuff on them, it almost made me sick, I guess it was not knowing what it was.

there is not anything else I want to say

there should not be anything on a cracker that is suppose to be just a cracker.

The last two boxes of Nabisco Saltine crackers that I purchased had to be thrown away because the crackers emitted a definite plastic chemical odor. Is there maybe a problem with their processing equipment or packaging?

Love your crackers they are good with every thing Last box I bought two of the sleeves

were open down the side like the heat press was not at full temp.

The top was sealed both the side were not I have worked with these seal and press myself . Just wanted you to know

Corinne Boatman

6 Fox Farm RD

Phillipsburg NJ 08865

I'm still crumbley crackers hale the time. My next trip to the store I'll get a different brand

what the hell is wrong with u people. do u not ever eat your crackers...They are half done,
no taste, look awful, and make me sick to serve them...I hope everyone will quit buying nabisco... are you having them made in china, or where...you should be ashamed of yourself...you have many, , many, , people writing in and it does not seem to bother you... It is a waste of my money to buy and throw away white, half cooked, tasteless crackers from my country...Ae you making so much money that you don't care what americans think...I have stopped buying your products and I am in the process of getting winn dixie and other to quit handling your products...you are a disgrace to your company name...

Oreo cookies have become so thin they break up before you can get them out of the package which getting them out is very easy but they are still breaking up the cream filling is barely noticable What happen Nabisco not making enough profit's i would rather pay a little more to keep the cookie from almost disappearing and i don't mean by eating them you should rename them thin oreo's like the thin mint's.

the saltine crackers are sometimes crumbley and other times crisp, but yet firm and not crumbley. If they were crumbley all the time, I would find another brand. Nabisco needs better quality control.

My name is Leon Wilkinson, Pastor. - I am somewhat of a cook and making Banana pudding is something all of the memebers of my family and church family asked me to make on a weekly basis... The last few weeks I have purchased boxes (5 to 8 ) to make requested orders and the wafers were very, very hard and dry... some boxes looked like they had not be inspected and apprived for sell... Some cookies even looked like they were nibbled on my small animals and were very hard... I go back to the store and return them when I can; however I don't have a large food store in the township where I live... I'm 60 yrs old, I grew up on Nabisco wafers, I beleive in your product and I use it regularly... What I want is the following: 1) our cookies inspected more closely before released 2) that old boxes not taken from one store and place in a poor area store as is the custom. and 3) I want some cupons to replace boxes I didn't take back to the store but threw away... my email addres is esa5498@sbcglobal.net... Thanks

nabisco chips ahoy whit fudge cookies tasted great but they had more then 6 cookies missing

I have lookd in every grocery store in my area and can not find any sugar wafers. I would like to find a grocery store that carries them. I live in Kinston, N>C>

My complaint on CHIP'S AHOY in the peel back package the cookies aren"t as fresh as they were in the sleeve packages, also the peel back flap on the front makes me think [ or feel ] that somebody could of been in the package and seeled it back before my purchase I don't think the seal is as safe as they were in the two sleeve package.

I eat a lot of Ritz Crackers and from time to time cannot easily open one end of a sleeve. I try the other end and open it easily. I had a passing thought that maybe that was planned, but I really don't think so. (I suppose, to be rigorous, I could start checking the unopened end after I finish the sleeve.) I'm thinking they just do not have control over the sealing process. This is probably a good indicator of their whole approach to process and quality control.

Just opened a box of Ritz crackers and each sleeve had about an inch of room at the top. The package is the same size, but there are less crackers in each sleeve. Used to be that one could hardly open the top without breaking the crackers. Thanks for the extra room. Please send the rest of the crackers in another sleeve.

Nabisco doesn't care at all about it's customers. This is not the same Nabisco as it used to be, they were bought out by a huge evil corporation which only has greed and low quality as their main goals. We are now paying more and getting less product and a far lower quality. Unhealthy crap filled with chemical additives is all that Nabisco / Kraft Foods is peddling now. Vote with your wallet and stop buying all Nabisco and Kraft junk. There are plenty of better quality alternatives such as Keebler or store brands which taste better and are healthier than the rubbish Nabisco now makes.

I have a complaint about the ritz crackers as well. We eat a lot of them in our house and they have been under cooked or over cooked (tasted like pretzels). They have not been sealed well either. I don't want to switch but if it keeps up I am going to have to. I wonder how many people just switch and don't say anything.

You would think the company would care about your complaint. We keep them employed.

Are they making the cookies with saw dust now? This is terrible! I got a package and what a mistake!

We have been buying Chips ahoy Reduced Fat for along time and loved them but lately they have been dark and dry not like before when they were light and sort of melted in your mouth. what have you done to the cookies. If this continues we will no longer be purchasing them

I bought a bog of Family Size Chips Ahoy this weekend. I know Chips Ahoy have changed for the worse in recent years, gotten smaller, taste a little different. BUT, this package takes the cake. They were very thin, very small, almost like a cracker. I'll being saying goodbye to Chips Ahoy unless they bring back the standard cookie I remember

I was missing a cookie. thumbs down

the cookies here in metro detroit are hard, dark and dry. I remember when they were light in color and fluffy. They use to taste wonderful when eat them with a glass of milk. Now you have to give them a minute to absorb the milk because they are so hard and flat. What the hell... I know they took out an ingredient to save money because everyone is cutting back some kind of way.

Not sure if the recipe changed, but here in the United States they taste awful. I can't believe that anyone would pay such a premium price for such poorly made cookies. They say "Real cookies" on the package but I highly doubt they are flour based, probably some type of substance that requires no heating just pressing. This may explain why they are so chewy, of course if anyone likes that sort of style then they probably have no idea what a properly baked cookie tastes like anyway (unless they like it based on a texture preference.)

Just open a pack of saltines.. crushed them in my soup. I had to dump everything. Taste like chemicals maybe bug poison. I've never experienced anything like this in my 42 years. I'm scared my toddlers will get sick.

Oh my gosh no matter the brand, I have noticed the past year all of them taste like chemicals and I end up throwing the entire box out. And yes it burns my throat and I can not get the taste out of my mouth. Something is going on.

*I MISS MY SALTINES THAT DO NOT TASTE LIKE CHEMICALS *

Ran out of crackers so I bought a new box. Everything was fine. This is my routine. I have an old Tupperware cracker box that holds 4 sleeves. I put 3 in it and I also have a single sleeve Tupperware container that I put of the packages in. All were sealed up nice and snug unopened wrappers and in the air tight containers. When we got around to needing crackers with out homemade soup, the single Tupperware and unopened crackers had the smell of a bad chemical. I didn't have to open the crackers to smell them. I tasted one and it was rancid horrible. I opened the large Tupperware container and the smell was also horrible. This is without opening the crackers and in 2 separate air tight containers. So, this has to have something to do with the wax packaging. I washed the 2 Tupperware containers with Dawn and they still stunk, then washed with with Clorox spray cleaner and the still stunk, then filled them with like a 25/75 mixture of Bleach and water and let them sit. The odor was still there after an hour. We had the Tupperware containers for decades and I sure hated to but, we had to throw them out. Whatever this is, it's bad.

I recently opened an unexpired box of unopened premium saltine crackers and they literally smell like plastic or some type of horrible chemical. I know your post was years back but seeing what came of your complaint? Did you get an answer as to what was causing the unpleasant chemical smell? Inquiring minds want to know. Thx :)

I THINK the manufacturers of various crackers and cookies etc are SPRAYING them with something to give a longer shelf life. I don't know what it is but to me its non-edible and from now on when I get a package where the contents SMELL funny, I"m taking them back to the store I bought them from. I'll tell them why too.

Just bought these crackers at family dollar and they taste like perfume or chemicals of some sort wth?

I disagree with off gassing as I store my dry products in a cinder block room in my basement. No pressboard at all. Have had to throw out all of my cracker and storage. Will be making my own from here on out. Its the packaging! Had some nuts do this also, please be careful folks!

Same with me, made the meatloaf taste like the rancid crackers, what I want to know is why no one is posting wether or not they got sick! This is truly important as there are alot of scared people out there. I experienced the metallic taste and a bit of an upset stomach. So far I have not experienced vomiting. PLEASE LET US KNOW IF YOU EXPERIENCED ANY ILLNESS AFTERWARD!

I bought a box of Roasted Vegetable Ritz Crackers. The box had four long rolls in it, each roll I opened I was lucky to get four whole ones in my hand. They are so thin and brittle they immediately break up into little pieces. I complained to Ritz just recently about the issue. The quality control went out the window when they left the USA.

why can I not find them? the cheese ones are everywhere. don't like them! shaw's, stop and shop, dollar general, star...no one has the peanutbutter ones.

I buy Ritz crackers, the 18 stack box from Sams warehouse several times a year. This last box the tops and bottoms of the stacks were sealed, but none of the stacks were sealed down the sides. Crackers were getting stale. I just bought these in September 2023.

What to do?

Judith Youngs

jyoungs@centurylink.net

[protected]

I recently purchased the six pack of ritz crackers and one of the packs were open.

Barcode [protected]

I love Ritz crackers (original), but this last time I purchased, the sleeves were not full, but also, they looked very pale, and half baked! Like it was Rushed! Very disapponting...Usually they are a beautiful brown, these are very Pale and taste like flour! 12/02/2022 12:00 p.m. at our local store.

Purchased a box of these and they tast like kerosene or some other chemical.

Lot number on box 180C120 ? 3 01-1 00:42

Unfortunately we had already consumed two packages before we went to open another we noticed what looked like soft peanut butter chunks throughout the package. My 10 month old enjoys snacking on these and I am very concerned with what this is. I have pictures if you'd like.

Not really a complaint. Just wondering why the spreading stick is not longer in the handi-snacks crackers 'n cheesy dip

Products are getting smaller and less qty, yet the prices increase.
I will no longer buy these products.
It's not just Nabisco either - it's across the board with almost every consumer product and not improving.

Sad to say - I grew up with FN's and such back when the product and the consumer mattered. So disappointing.
No more...
Bye.

The entire box purchased at Walmart is burnt, literally burnt black