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Mondelez Global Complaints 99

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12:58 pm EST
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Mondelez Global original saltines are not original

Your Nibisco Crackers Original saltine, have been my favorite cracker, until you decided to change the original saltine from salt to seasalt and they are NOT original anymore, so stop the false advertising, as the original saltine crackers did not have seasalt, I know for a fact as I have one of your original boxes with the ingredients listed on it, and seasalt was not one of those ingredients. Every since you changed the ingredients, your Original (false claim) are not crisp, they are tough as though they are stale. I have noted several complaints that state, they think they are buying old product that has expired, which is not the case, it is your new seasalt and maybe other items you change, but regardless these are not Nibisco Crackers Original. If you want to sell the crackers with seasalt, then tell the public the truth on the box, but for us who really like the original salt and loved the crisp cracker, bring them back and stop trying to fool us. Did you think we would not tast the difference and you would just sneak the word Original with seasalt onto the box and you could fool the public. Shame on you. Keebler saltine crackers was never my first choice, but at present, they have a much better cracker than yours, because you decided to try and fool your consumer with this crap you are calling your original saltine cracker. As for me and my family, we will be buying Keebler saltine crackers, until you decide to really go back to the Oringinal Saltine Crackers. Thank you for hopefully listening, James Cheyne

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Reviewer62156
Sep 21, 2015 1:37 pm EDT

I have purchased 2 boxes of saltine crackers . And both boxes the crackers were broken in pieces I didn't have a cracker that didn't crumble when I took it out of pack .Always have bought this brand and now I am not happy with the brand .

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10:45 pm EST
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Mondelez Global missing oreos

my pack of oreo has missing oreo out of packs been bying for a few years wood lick them back if i can i paid for them how can it be fixed i thanke if the pack shud be full send me my missing oreo at 4.99 a pack every 2 days adds up everett rodgers

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5:52 am EDT
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Mondelez Global diesel fuel smell

Like so many others, I have had issues with an extremely strong diesel fuel smell on both saltines and graham crackers by Nabisco. Yesterday, made a graham crust. Had to throw the pie out it smelled and tasted so bad. Crackers were close to expiration date. Also, have complaint about expiration dates on package. The "best if used by" was printed in white on a dark background. Then the actual date was printed in black on dark blue background--almost impossible to read. Almost like company wants to make it very difficult for date to be seen.

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9:47 am EDT
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Mondelez Global packaging

I haven't purchased this product in a long time (diabetic) but recently bought these cookies for company. The package was easy to open & reseal - too easy as I discovered several cookies missing! Therefore how easy would it be for someone to tamper with them? Not wanting to possibly serve contaminated cookies, I threw the cookies away. Needless to say, I won't be making future purchases and will give your other products more scrutiny.

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Mondelez Global chemical taste

Today I gave my kids some saltine crackers, and my son immediately said they taste bad. I took one sniff and WHEW! They smelled like a refinery! I grabbed the entire box and took a whiff of the other sleeve, and yes, the same horrid chemical smell. You would think I'd learned my lesson. This was my second experience with this smell from the Nabisco branded saltine crackers. It really makes you wonder about the processing and/or packaging of these products. I can see from the comment boards that I am not alone and there are a few examples of this happening. Never again.

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willtate
lakeland, US
May 14, 2014 11:23 am EDT
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Box looked good but crackers inside were broken into picecs

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1:14 pm EST
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Mondelez Global crackers have paint fume smell

Opened a fresh sleeve of Nabisco "original" Premium Saltine Crackers, the "fresh stacks" sleeves, and the smell of chemical fumes was overwhelming. It smells like paint fumes or something. Called a friend over to smell them, who recoiled after sticking his nose in the sleeve. There is something very wrong with these crackers, I see a lot of other complaints about it, and they are NOT exaggerating. These are not just a little "off", these smell like someone doused them with spray paint. The worst part is that I was going to eat them because I was nauseous -- now I'm nauseous and have a headache.

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Elaine Pence
Alpharetta, US
Jul 07, 2014 10:57 am EDT

I am saddened because Nabisco continues to decrease the size of the Ritz Cracker box; thus decreasing the amt of contents
the customer receives. I know about inflation; but this is out of control. I will probably stop buying these; one of my favorite crackers.

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4:27 pm EDT
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Mondelez Global saltines taste like a toxic chemical

I opened a package of Saltines and ate one and noticed a very bad taste and smell. I wasn't sure where it was coming from and started to eat another one and smelled the Saltine cracker and it reeked of a horrible chemical smell? Didn't smell like anything that could come from a food item. It has left a strong chemical taste in my throat and has left me feeling queazy. I have two small boys who eat Saltines a lot, I'd like to know the source and cause of this and determine whether it is a danger. Has anyone heard from Nabisco on this matter? It is very serious.

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Nancy kayeBentley
Hallettsville, US
Mar 12, 2013 7:20 pm EDT
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The saltine crackers smelled awful & tasted worse...what has happened?

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12:19 pm EDT
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I recently (03/25/12) purchased a package of Oreo Original sandwich cookies at local Walmart. The package had the 100th birthday loga. Every cookie had only half the filling, and what was there was so thin that it was indistinguishable when you looked at cookie. Also the cookie itself was so thin it broke into pieces. Having been oreo cookie fan all of my...

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7:31 pm EST
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Mondelez Global bad, oil taste

Opened a new sleeve of saltine crackers to use in soup. Crushed about 5-6 in my hand, noticing they felt stale. I decided it didn't matter since they were going in a non-cream soup and would be soggy anyway. I tasted one and immediately noticed a really disgusting taste. My first thought was that it tasted like motor oil. I picked them out of the soup, but the damage was done. I could still taste it, and threw the rest of the soup (and crackers, obviously). Thee crackers were past the expiration date by quite a bit, but since they were sealed I really didn't think it mattered. Guess I was wrong. The good news is maybe we've found a way to turn crackers into crude oil. Energy crisis solved.

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Derek Massey
Spruce Grove, CA
Mar 03, 2012 7:56 pm EST

When you crushed them in your hand and they felt stale...why would you put them in your soup? Just cant throw away the outdated stuff?

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10:41 pm EDT
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Mondelez Global foul odor

Product purchased 2010 Box Serial No. [protected] and 2 packages were consumed with no odor. Recently, the product was opened after a long period of no use, and a profound obnoxious odor was present. The company said to just throw them out because the odor was probably from something in our cupboard. That is impossible since the crackers were sealed in air tight wrappers. Something is not right here. Last time I will purchase from Kraft Foods North America!

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joyce raimo
Port Jefferson Station, US
Oct 30, 2010 4:21 pm EDT

Purchased oyster crackers in small packages. They are stale and taste awful.

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crackerspaint
st louis, US
Dec 28, 2012 12:43 am EST
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this is the second time this nabisco orig prem crackers smell and taste like paint... i will not buy these again

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wolph
US
Sep 23, 2011 6:08 pm EDT

I just opened a pack of Nabisco saltines and they had this awful and very, very strong chemical odor. I actually took a small bite not realizing that it was coming from the crackers and the they tasted horribly bitter. I e-mailed nabisco re: this and have not received a response. Will never purchase from Nabisco again.

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Jan Reither
St. Louis, US
Sep 10, 2011 9:32 pm EDT

I recently just opened a pack of Nabisco Original Saltine Crackers and the smell was enough to make me throw up. It smelled like methane, or some paint product. I threw those away and opened a second pack, they had the same awful smell. I threw out the entire box. Why doesnt Nabisco notify people of something being wrong? St. Louis Missouri

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pobarjenkins
Minneapolis, US
Oct 30, 2010 5:41 pm EDT
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Return them to the store you bought it from.

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12:25 am EST
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Mondelez Global all sold out at 4 locations

i am writing this within the last 3 days i have went to four different locations in columbus trying to buy these and they are never in stock and when i ask someone they just tell me they are out! is there a way i can get a coupon for this at its current sale price? please email me at [protected]@yahoo.com thanks

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12:28 pm EST
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I have purchased two boxes of Nabisco Premium Saltine Crackers and they both have been contaminated with a toxic smell and taste. I have seen other complaints on this subject and I have contacted the company. I can't believe they have not issued a recall. This is a dangerous health concern.

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8:16 pm EDT
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Mondelez Global plastic packaging made product vile

i bought four boxes of their one lb. saltines in May. The user complained about the taste change. Upon taking the box out when i had lunch with him the package smelled moldy. After checking the the boxes which all were in date we had to put them in the trash. No wonder he lost his appetite earlier. I found the product so bad that the garage had to be aired. I tried for a week to contact Kraft foods. We will go to the FDA. Also of no surprise Kellog is recalling their cereals for a similar packaging problem.

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11:00 pm EDT
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Mondelez Global not good

Nabisco krackers are no longer the same as they were for the 50 years that we have been buying them. They just are not worth carrying home. We also notice that they are not moving off the shelf at the store the way they use to.

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Mary Lou Ledbetter
US
Aug 05, 2016 3:58 am EDT

08-04-2016 Thursday afternoon. I was watching a show and thought it would be nice to have a few Ritz crackers, (I do this from time to time love the taste). Opened up the sleeve and ate a few and when I went to take another on there was something on it like dried peanut, I looked at a few more and they had it on them too, needless to say I quit eating them and thou them away. To look at the stuff on them, it almost made me sick, I guess it was not knowing what it was.

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Mary Lou Ledbetter
US
Aug 05, 2016 3:58 am EDT

there is not anything else I want to say

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Mary Lou Ledbetter
US
Aug 05, 2016 3:58 am EDT

there should not be anything on a cracker that is suppose to be just a cracker.

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Barbara A. Demblewski
Monte Sereno, US
Sep 30, 2010 12:29 am EDT

The last two boxes of Nabisco Saltine crackers that I purchased had to be thrown away because the crackers emitted a definite plastic chemical odor. Is there maybe a problem with their processing equipment or packaging?

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11:12 am EST
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Mondelez Global bad cracker

the last 2 times i purchased saltine crackers from the Jackson, Ga Ingles Supermarket they were old. This box has a date of June 09 . Bar code [protected] Why do they sell old crackers?

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Dee Boatman
US
Nov 02, 2015 5:00 pm EST

Love your crackers they are good with every thing Last box I bought two of the sleeves

were open down the side like the heat press was not at full temp.

The top was sealed both the side were not I have worked with these seal and press myself . Just wanted you to know

Corinne Boatman

6 Fox Farm RD

Phillipsburg NJ 08865

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1 tv man
US
Nov 13, 2011 5:34 am EST
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I'm still crumbley crackers hale the time. My next trip to the store I'll get a different brand

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liz walker
Meridian, US
Nov 13, 2011 1:48 am EST

what the hell is wrong with u people. do u not ever eat your crackers...They are half done,
no taste, look awful, and make me sick to serve them...I hope everyone will quit buying nabisco... are you having them made in china, or where...you should be ashamed of yourself...you have many, , many, , people writing in and it does not seem to bother you... It is a waste of my money to buy and throw away white, half cooked, tasteless crackers from my country...Ae you making so much money that you don't care what americans think...I have stopped buying your products and I am in the process of getting winn dixie and other to quit handling your products...you are a disgrace to your company name...

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Lynn Goss
GREENSBURG, US
May 11, 2011 6:04 pm EDT

Oreo cookies have become so thin they break up before you can get them out of the package which getting them out is very easy but they are still breaking up the cream filling is barely noticable What happen Nabisco not making enough profit's i would rather pay a little more to keep the cookie from almost disappearing and i don't mean by eating them you should rename them thin oreo's like the thin mint's.

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1 tv man
US
Apr 16, 2011 5:48 am EDT
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the saltine crackers are sometimes crumbley and other times crisp, but yet firm and not crumbley. If they were crumbley all the time, I would find another brand. Nabisco needs better quality control.

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Leon Wilkinson
Dayton, US
Feb 11, 2011 6:07 pm EST
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My name is Leon Wilkinson, Pastor. - I am somewhat of a cook and making Banana pudding is something all of the memebers of my family and church family asked me to make on a weekly basis... The last few weeks I have purchased boxes (5 to 8 ) to make requested orders and the wafers were very, very hard and dry... some boxes looked like they had not be inspected and apprived for sell... Some cookies even looked like they were nibbled on my small animals and were very hard... I go back to the store and return them when I can; however I don't have a large food store in the township where I live... I'm 60 yrs old, I grew up on Nabisco wafers, I beleive in your product and I use it regularly... What I want is the following: 1) our cookies inspected more closely before released 2) that old boxes not taken from one store and place in a poor area store as is the custom. and 3) I want some cupons to replace boxes I didn't take back to the store but threw away... my email addres is esa5498@sbcglobal.net... Thanks

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Jason Kissee
Grants Pass, US
Aug 02, 2010 7:11 pm EDT

nabisco chips ahoy whit fudge cookies tasted great but they had more then 6 cookies missing< I wonder if someone grabbed some from where they were being made? I would like a full refund who do I contact? Bought them at Walmart in Grants Pass Oregon. Aug 2 at 5 pm.

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susan Laroque
Kinston, US
Jul 12, 2010 9:17 pm EDT
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I have lookd in every grocery store in my area and can not find any sugar wafers. I would like to find a grocery store that carries them. I live in Kinston, N>C>

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Sherrill J. Graves
Normal, US
Mar 14, 2010 5:49 am EDT

My complaint on CHIP'S AHOY in the peel back package the cookies aren"t as fresh as they were in the sleeve packages, also the peel back flap on the front makes me think [ or feel ] that somebody could of been in the package and seeled it back before my purchase I don't think the seal is as safe as they were in the two sleeve package.

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1:27 pm EST
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Mondelez Global scam

This is a pet peeve, but here we go: I like the products, good snack food; however, one package in ten has a bad seal on one end or sometimes, both ends. If I open the box and neglect to check to see if the plastic sleeve is (Heat?) sealed at both ends, I sometimes get a trail of cracker crumbs across the table or worse, the kitchen floor. I have even had one package that was stale, the opening was so large. I have emailed the company with no reponse, I called to ask for communication with the quality staff at the bakery, and they took my name and sent me a coupon for a free box of crackers. It meant that they just want me to go away. "Don't bother us". If this was a one time event, I wouldn't be complaining, but it happens every month or two (I like these crackers, eat a lot).

My question is multi-pronged: 1) why is it that all the other Nabisco products are well sealed but not Saltines? 2)How can I reach someone in the quality department of Nabisco (a division of Kraft Foods) and have a rational conversation? This sealing issue is one that I have never run into before with a Nabisco product (I am a faithful customer) but Saltines has repeat problem after problem! They have to know about it. Oh; one time one of the packages had little bugs in it. Threw that one out.

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Bill Norris
US
Apr 24, 2015 5:57 am EDT

I eat a lot of Ritz Crackers and from time to time cannot easily open one end of a sleeve. I try the other end and open it easily. I had a passing thought that maybe that was planned, but I really don't think so. (I suppose, to be rigorous, I could start checking the unopened end after I finish the sleeve.) I'm thinking they just do not have control over the sealing process. This is probably a good indicator of their whole approach to process and quality control.

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Ron Boyer
Wapakoneta, US
Mar 15, 2013 2:00 pm EDT

Just opened a box of Ritz crackers and each sleeve had about an inch of room at the top. The package is the same size, but there are less crackers in each sleeve. Used to be that one could hardly open the top without breaking the crackers. Thanks for the extra room. Please send the rest of the crackers in another sleeve.

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StopBuyingNabisco
US
May 27, 2012 8:42 pm EDT

Nabisco doesn't care at all about it's customers. This is not the same Nabisco as it used to be, they were bought out by a huge evil corporation which only has greed and low quality as their main goals. We are now paying more and getting less product and a far lower quality. Unhealthy crap filled with chemical additives is all that Nabisco / Kraft Foods is peddling now. Vote with your wallet and stop buying all Nabisco and Kraft junk. There are plenty of better quality alternatives such as Keebler or store brands which taste better and are healthier than the rubbish Nabisco now makes.

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Kym Horner
Port Charlotte, US
Jan 08, 2010 11:50 am EST

I have a complaint about the ritz crackers as well. We eat a lot of them in our house and they have been under cooked or over cooked (tasted like pretzels). They have not been sealed well either. I don't want to switch but if it keeps up I am going to have to. I wonder how many people just switch and don't say anything.

You would think the company would care about your complaint. We keep them employed.

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I grew up with Chips Ahoy and got hooked to these choc chip loaded cookies which melted in ones mouth. Today I can actually count the choc chips & the cookie itself taste awful. Did the recipe change or is it only in South Africa?

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I have the same complaint, same UPC#...They taste like insectiside of something. I ate about 10 of them in my chili last night, woke up in a sweat, turned on AC and went back to bed...Today my children all complained about them, and I tasted seperately from any other food...They Smell and taste horrible, also burn my throat some...just drank milk to dilute and rinse...????

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Just a heads up for the people that have dealings with this guy! He would sell his mother for a promotion. You may think that his corny laugh is ok but if you let him know about your personel business or work habbits and exspecailly your ideas (He will take credit for your ideas, I know first hand!). I am or was having an affair with him until a few day...

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Overview of Mondelez Global complaint handling

Mondelez Global reviews first appeared on Complaints Board on Jan 17, 2009. The latest review Ritz crackers was posted on Aug 11, 2024. The latest complaint toxic tasting original premium crackers was resolved on Dec 29, 2016. Mondelez Global has an average consumer rating of 1 stars from 100 reviews. Mondelez Global has resolved 10 complaints.
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  1. Mondelez Global Contacts

  2. Mondelez Global phone numbers
    +1 (855) 535-5648
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  3. Mondelez Global address
    100 Deforest Ave., East Hanover, New Jersey, 07936, United States
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Mondelez Global Category
Mondelez Global is ranked 1 among 22 companies in the Snack Foods category

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