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1.4 1 Review 99 Complaints
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Mondelez Global Complaints 99

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K
8:05 pm EST

Mondelez Global Ginger snaps

Extremely disappointed in these new Ginger Snaps. Been buying these cookies for years and loved the strong Ginnifer molasses taste..They now taste like mild, skinny, Graham crakers. I ways looked forward to eating these cookies around the holidays especially and now they are not even worth the calories. What in God's name made you change such a classic cookie.

Desired outcome: Please revert back to the original receipe.

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V
3:48 pm EDT

Mondelez Global Nabisco Gingersnaps

This time of year I use gingersnaps in my crust for cheesecakes! You have changed the recipe! These hard discs have NO flavor! They were chewy with the taste of molasses …dark in color. Just awful now! Your vanilla wafers have also changed in size and taste! I will no longer buy your products! Very Disappointed! I get boycot now!

Desired outcome: Go back to original recipe

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3:57 pm EST

Mondelez Global Ritz crackers the original

One of the packages of the crackers from the box had bits of peanut butter on them. I did not expect or liked knowing that such a mistake was made with product I purchased. It is my understanding that other people complained of same subject matter. The incident occurred on December 4th, 2021. Attached are two pictures of the package. May you please look into why such a mistakes keep happening. The crackers purchased was the family size, fresh stacks original. I trust that the management of your company understands that this manufacturing error may only be one in a series, and that such carelessness could including mistakes that impact sanitation and safety.

Desired outcome: Do what ever you think is proper.

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L
12:47 am EST

Mondelez Global Nabisco ginger snaps new gmo recipe is a hard, tasteless, graham cracker

Nabisco? Ginger Snaps new GMO recipe is a hard, tasteless, pale, graham cracker...

Nabisco exits in name only, now just a shell entity controlled by the nebulous Mondelez Global.

Pie crust made with Nabisco ginger snaps is on par with store-bought pre-made offensive junk. If you're a baker that uses pre-made shells, you might just as well get a whole pie at Costco!

Continuing a 60+ year tradition started by Mom, I use all premium, organic ingredients to make a holiday pumpkin chiffon pie utilizing Nabisco Ginger Snaps as the only non-organic ingredient, for the pie crust.

No longer.

Not only has the recipe been degraded to tasteless crap, but these cookies now contain GMO ingredients.

Holy S*t!

WTF?

Mom's incredible pies require multiple steps and take time to make properly. Like Mom, I usually make two at a time, at least a day ahead.

I'm not waiting for Nabisco, Mondelez Global, whoever they are, to go back to the prior recipe.

Instead, I googled: crispy ginger snap recipe.

Many listings.

Here's the one I'm using for the upcoming Christmas pie crusts:

https://handletheheat.com/crispy-gingersnaps/

60 reviews, 4.95 average out of 5

I'm taking the time to make a pie crust worthy of what's going into it.

What's an extra 30 minutes for pies that take hours to make?

Mom would be proud!

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Ynot88
Calgary, US
Dec 02, 2021 3:35 pm EST

Try looking at the Documentary entitled:
" Monopoly - who owns the world
a documentary by Tim Gielen 2021"
Some of the food companies you mentioned ( amongst others) are described

I watched in 2 sittings as it is about 1 hr long

pass it along, or disregard as you prefer.

very enlightening at the least

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Y
2:13 pm EST

Mondelez Global Premium saltines

I am a cracker fiend so I open the box of crackers usually the day I buy it, never more than 3 days. They always for multiple years taste stale. I find this true with all saltines crackers. The only crackers that d not taste stale ate the premium minis but they are rarely in the store. We want fresh crackers. How do we get them? There is not much more to say. I buy them. They are no where near the expiration date and they taste stale.

Desired outcome: Fresh crackers

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Yogamama53
Tularosa, US
Dec 16, 2021 1:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

What’s the deal with the Premium Minis. Why aren’t they in stores. They are your only crackers that tastes fresh. The rest taste years old. What is up with that.

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K
1:09 am EST
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Mondelez Global Nani’s I ginger snaps

I have been eating nabisco ginger snaps for over 50 years. It has always been my favorite cookie. I bet ever ever post complaints. As a matter of fact, this is my first one. I just bout a box of ginger snaps only to find that they do not compare to the tried and true unique cookie they once were. First, the much lighter color does not represent a true ginger snap and the fake indentations on the cookie look ridiculous. The taste is sub par and the cu de grad is that they no longer have the same consistency when dipped in my hot ginger tea. I can not believe Nabisco would change a classic recipe that has been lived for so long. Given this disappointment, I will no longer buy nabisco's ginger snaps. Why would anyone ruin the perfect ginger snap to save a few cents? And why would the manufacturers think we wouldn't notice?

Desired outcome: Return to original recipe

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E
9:01 pm EST

Mondelez Global Ginger Snaps

I'm disappointed. Nabsico changed their Ginger snap recipe. The old ones were a denser cookie that had a nice texture and snap when biting it. The flavor of ginger was throughout. This new recipe is less dense, more of a crunch and crumble than snap. Yet, the saddest fact is that they now have a bland, uninteresting flavor. Nabsico has lost a customer.

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D
3:40 pm EST

Mondelez Global Nabisco unsalted top crackers

Would like to know why every box of Nabisco Unsalted Top Crackers are always burned. There are 4 sleeves in a box and I'm lucky if I get a box with 1 sleeve not burned. Normally I don't purchase the plain saltine crackers but the few times I have those are never burned. I'm am attaching pictures of 3 sleeves that are burned which I purchased today. Please advise! Thank you, Debra Hicks
[protected]@hotmail.com. [protected]

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D
4:22 pm EST

Mondelez Global Ginger Snaps

These cookies used to be a staple in my house. Whatever you've done to them was definitely not for the better. I'm not usually a complainer and not one to seek out a company to file a complaint but my goodness do I feel strongly about this one. I am heartbroken that you've changed these cookies. hopefully enough people feel this way that they will be brought back to their original glory.

Desired outcome: Change it back

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J
8:38 am EDT
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Mondelez Global Nabisco premium fresh stack saltine crackers

Product best when used by date is 06JAN2022KE1304 yet it tastes moldy. This is the second box that has had this issue, threw out the first thinking it was a one time problem but its not. Bought these at the Walmart in Flippin Arkansas, USA. Not buying anymore of this Nabisco product until this is resolved.

Desired outcome: Fix the product then send me a coupon for 2 free boxes.

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D
6:06 am EDT

Mondelez Global Nabisco saltine crackers

I ate four saltine crackers with my soup. They smelled and tasted bad, almost like nail polish. That was at lunch time (I hadn't eaten breakfast). By mid afternoon I started feeling sick to my stomach and managed to drive home despite the nausea. By dinner time I was violently vomiting. I was sick all night with headache, stomach issues, etc., finally able to get some food in me the following afternoon — but not much, my stomach / digestive system is still hurting. Today marks the second day and I am starting to feel better, although my stomach is still crampy. I have noticed a bad smell on Saltines a lot lately but did not realize they could make me so sick! (Note: these were not expired, and still in the wrapping.)

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G
10:36 pm EDT
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Mondelez Global Nabisco original premium saltine crackers fresh stacks

Durham, NC-27704- city of purchase

Bought box 3 weeks ago, family members ate and shared that they taste off and that she was sick...I tasted them myself and immediately tasted and smelled something similar to a chemical like ammonia. Something is very off...box was not tampered with or damaged upon purchase from store. Sealed packs inside box stored in clean pantry cupboard in kitchen.

Box info 07JAN2022KE1305

Concerned for population safety & health hazards if any...

Would like to send them in for inspection. Please advise where to mail.

Desired outcome: Investigate for potential contamination or cause for very bad taste, compared to 35-40 years eating the brand and the usual taste

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Update by Gullettcrew
Oct 14, 2021 1:41 pm EDT

Still no reply from the company, I waited on the phone for 1hr and 25 minutes on hold waiting for a human to answer, no one picked up. I would hate to think of others becoming ill in the meantime from eating tainted crackers!

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T
6:41 am EST

Mondelez Global Nabisco Ginger Snaps

Nabisco has changed the formula for Ginger Snaps. I can hardly taste any ginger. I bought three boxes and returned the 2 unopened ones. Nabisco needs to go back to the original formula.

Desired outcome: Go back to using the orginal ginger snap recipe.

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D
2:45 pm EDT
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Mondelez Global ginger snap recipe changed

I've been buying your Ginger Snap cookies for decades. They are the only good ginger snap on the market in my opinion...until NOW. Why have you changed the recipe? It's awful. There's like no ginger in it. I my as well buy vanilla wafers or something.
I will not buy anymore of your Nabisco Ginger Snap cookies UNLESS you go back to the original cookie. I love your original ginger cookie. I'm so disappointed.

Desired outcome: go back to original recipe

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G
7:52 pm EDT

Mondelez Global Nabisco saltines

I have eaten these crackers for decades. You used to be able to count on them when you had a little tummy ache. Now they make you sick with the flavor and texture. I think they are probably being made like this because they are making them with cheaper ingredients. Now they always taste stale as soon as you get home from the store and open them. Every time lately they are awful. I'm going to switch.

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M
4:35 pm EDT

Mondelez Global Ritz crackers

So, you changed the water content in order to extend shelf life.
And the result is a cracker that falls apart in your hands.
Well here's another benefit, your crackers will stay off my shopping list and extend the shelf life where I shop.
Saving pennies/losing dollars.
Your share holders must be so proud of you for losing customers and faith in all your products.

Desired outcome: None, I'm done with Nabisco.

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E
9:52 am EDT
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Mondelez Global Ritz Toasted Chips - sour cream & onion

Chips had no sour cream & onion flavor on them, ask other people to try them and they also said they there was no flavor- Seemed like plain chips. - No Flavor. Chips had no Flavor- I am very disappointed in this product, I usually have good luck with Ritz products, but not with this product.

Ella M. Jackson
4588 Fehr Road
Cincinnati Ohio 45238
[protected]@gmail.com

Desired outcome: New bag of chips

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6:12 pm EDT
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Mondelez Global Premium saltines

My Mother always bought Premium Saltines and so have I, but in the last 6 months or so I have returned the product to Walmart and Kroger for a replacement and received another that tasted just as bad! WHAT have you done to these crackers? They use to have a buttery appearance and taste and they were always very crisp! Now they look like they are half-baked with no flavor whatsoever! I have decided to give up on your crackers and have tried a couple of cheap ones and they taste a little better than yours, but I am still searching. I just thought I would let you know that you have messed up and you need to fire the doofus who came up with this idea! After a long, enjoyable relationship with Premium Saltine, I will bid you adieu!
Sincerely,
Cozette Hightower
[protected]@bellsouth.net

Desired outcome: Fire the Doofus and go back to your old recipe!

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1:54 pm EDT
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Mondelez Global Reitz Crackers

When I took out a pkg of crackers, I ate one & then noticed a worm crawling on one that I almost ate! I still have 1 full pkg. & a half pkg left. I will not eat them. I expect to be compensated for them
thank you.

Desired outcome: I expect to be compensated for them.

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L
6:04 am EDT
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Mondelez Global Ginger snaps

I know that I had purchased these within the last year. This is mayy 2021. These are not the cookies that were my favorite for many years! I agree with all the previous complaints! Give us back our old recipe! I am returning this box of hard and tasteless cookies! Please, please, please return to the original recipe!

Desired outcome: Return to Old Recipe

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Overview of Mondelez Global complaint handling

Mondelez Global reviews first appeared on Complaints Board on Jan 17, 2009. The latest review Ritz crackers was posted on Aug 11, 2024. The latest complaint toxic tasting original premium crackers was resolved on Dec 29, 2016. Mondelez Global has an average consumer rating of 1 stars from 100 reviews. Mondelez Global has resolved 10 complaints.
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  1. Mondelez Global Contacts

  2. Mondelez Global phone numbers
    +1 (855) 535-5648
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    United States
    +1 (855) 535-5666
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    Canada
    +1 (973) 503-2000
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  3. Mondelez Global address
    100 Deforest Ave., East Hanover, New Jersey, 07936, United States
  4. Mondelez Global social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2024
Mondelez Global Category
Mondelez Global is ranked 1 among 22 companies in the Snack Foods category

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