This is a pet peeve, but here we go: I like the products, good snack food; however, one package in ten has a bad seal on one end or sometimes, both ends. If I open the box and neglect to check to see if the plastic sleeve is (Heat?) sealed at both ends, I sometimes get a trail of cracker crumbs across the table or worse, the kitchen floor. I have even had one package that was stale, the opening was so large. I have emailed the company with no reponse, I called to ask for communication with the quality staff at the bakery, and they took my name and sent me a coupon for a free box of crackers. It meant that they just want me to go away. "Don't bother us". If this was a one time event, I wouldn't be complaining, but it happens every month or two (I like these crackers, eat a lot).
My question is multi-pronged: 1) why is it that all the other Nabisco products are well sealed but not Saltines?? 2)How can I reach someone in the quality department of Nabisco (a division of Kraft Foods) and have a rational conversation? This sealing issue is one that I have never run into before with a Nabisco product (I am a faithful customer) but Saltines has repeat problem after problem! They have to know about it. Oh; one time one of the packages had little bugs in it. Threw that one out.