The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MyHeritagethey lost my dna sample and won't refund my money!

M
This review was posted by
a verified customer
Verified customer

I strongly advise everyone thinking about using My Heritage to reconsider. I sent in my DNA samples, after paying $91, with shipping. At 7 weeks, after I sent it back, I emailed to see where my results were. After receiving no reply, I emailed again. No one returned my email until the 8 week mark when they informed me that they were sending me another DNA test kit, at "no additional charge." THEY LOST MY DNA!" At this point, 11 weeks after I initially emailed them, no one has returned my message to explain where my sample is or to attempt to return my money. This is a scam to steal your hard earned money. Who knows where my DNA sample could end up! I will be contacting my attorney first thing Monday morning!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • MyHeritage's response · Jun 05, 2017

    Dear Molly,

    We are sorry for your poor experience in purchasing a DNA test through us here at Myheritage.
    Your feedback and experience is very important to us and I totally understand how frustrating it is to have this lost in the mail.
    I can assure you that this issue has been looked into and we have already sent a replacement kit.
    If you have any further issues, please contact me personally anytime at [email protected]

    Sincerely
    Rafael
    Myheritage

Responses

  • Ni
    Nigel Mills Oct 01, 2017
    This comment was posted by
    a verified customer
    Verified customer

    ...seriously flawed, tried calling them to check if they have received my kit...45mins ON HOLD & I gave up!! oh I was the NEXT in line! they wanted me to leave voice message...I wanted to talk directly to a human... I think I have paid for 2 DNA tests for nothing...showing 3 weeks & not received mine...

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