MyHeritage

Today is Thursday, February 4th, 2021. I have been trying unsuccessfully to reach My Heritage by phone since Monday, February 1st, 2021 regarding a duplicate My Heritage account that I no longer have access to as I am no longer a Cox Communications subscriber. I have waited on hold for upwards of an hour only to be disconnected as I was the next person in line to be spoken to. As I write this, I am on my 8th call to My Heritage and waiting for someone to answer so I can get this resolved. I've also left two voicemails and no one has bothered to return my call. In fact, I am having to go through sales to get this resolved since I don't have a paid My Heritage account. This is unacceptable for having an alleged 24/7 support center. This is the 21st century after all.

After down loading my family tree data update my tree builder in my computer and lost pictures and data from my tree on the web. My web tree had about 60, 900 members and lost approx. 10, 000 members of my web tree. I reported the incident the 22nd of January 2021, incident number: "[protected], Lost tree information". Today is the 1st of February and still they have not gave me a answer. Sent them diferen. t follow up messages they do not answer me with a answer. What is happening? I called them I was on hold, and they while waiting ask me if I wanted to leave my name and phone number and they will get back to me, because I was number 18 on line.
That was the 29th of February and I'm still waiting for them to call me. Why they don't answer? No help, no status, no answer!
Edgar
My name Edgar Saltares My Heritage ID [protected]

I have never heard of a company that I cannot email for a complaint-this is definitely unethical. I have tried your old and new phone numbers (all of them state that the numbers are unavailable.) I was a techy in my previous job and the combination of numbers I used were various access codes all with the same results. Your help guidance is very poor: if I could have had someone to speak to my problem would be resolved straight away.
I find I have limited access without paying more money so I am requesting a full refund as the manual family tree that I have created gives me 90% of the information My Heritage gives me.
Extremely poor system.

I don't know what this or anything but my cash app account got charged 149 for no reason I never subscribed to anything or made any purchases or nun I jus seen on my account tht this place have charged me, and I see people on here was having the same probelm as me so yeah I will like my money back please and thank you help me please

I recently (Dec 2020) submitted 2 samples of dna to my heritage. 1 for me and 1 for my birth mother. The results confirmed a 49.7% match between the two samples ie the two samples were of a mother and a son.
However my mother's dna ethnicity was estimated to be 64% English. I was estimated to have 0% English. How can that be?
Furthermore, My heritage don't even allow me to contact them to discuss these dna estimates because I am not a "premium customer".

Peter UK.

after 14 day automaticly year plan was activated.
i dont need premium on my heritage, can i get refunf and hoe?

My Heritage sent me an email saying I needed to update my credit card info or risk having my account closed. None of their links to update the credit card info work. I've left 3 messages on their voice mail to no avail. I want to keep my account, but this company seems to be really messed up from a customer service perspective. I just want someone to call me and take my updated info over the phone.

Eric Harris
[protected]
[protected]@gmail.com

Account [protected]

I have had an account since August 2020, which expires in August 2021. I mistakenly took out the 14 day free trial on December 28th 2020, as I had thought my August registration had been for 3 months. Realising I already had a whole year subscription, l cancelled the 14 day free trial today, exactly 14 days after taking it out. However, I see that you have debited my Paypal account for £65.40 today, for a year's subscription, following the free trial. I do NOT need two lots of subscriptions. Please refund the £65.40 taken from me today.
Joy Williamson

How can a legitimate company be impossible to call? I have called and called the only number available: 877-432-3135... What? No one can contact this company? The internet is full of complaints about this scam!
Cannot contact this company directly. Their phone number is no good!

I want a refund and a permanent cancellation! Please help!

I started to look at My Heritage and there is a 14 day Free Trial I have been charged £56 before the end of the free trial and before I had the opportunity to cancel. There are no email details to contact My Heritage just phone numbers. I have cancelled the next subscription but request a full refund as I had no opportunity to cancel - Account ID: [protected]

Thank you

Spent an hour and 34 minutes waiting to talk to someone this morning only to be cut off after explaining the problem.
Email arrived explaining they'd tried to call: no missed calls on my phone.
Suggested fix was not satisfactory.
account number [protected]
Programming fix needed: direct ancestors after 20 generations not classified

my name is leonard morris my adress is 15 park ave bloomfield ct.06002, i need back my money that was taken from my account, 12/04/20. my number is [protected]

Kan software niet installeren! Krijg de melding "kan de map niet vinden" . Daarna stopt de installatie

Spent an hour dialling the published my heritage customer support phone number which advised me to check their new customer care contact phone no. By checking back on their website. This led to a circular rabbit hole - website, nothing, phone, nothing etc. Half an hour wasted...

Then tried instant messenger for "help"... The helper chris y6a is either a total jerk or a robot. I asked 3 times for the customer care new phone # & each time was directed by "chris" to a my heritage on-line form to sign up & pay for ongoing monthly tech support.,!

I do not need this, I simply want to speak to a human being at customer support usa. On the never to be found customer care number.

Us this 21st century american customer service or what? After an hour of being driven mad I have totally given up. Susannah

Unbelievable, dreadful customer care...

I signed up for a 14 day free data trial on september 12th 2020. I immediately tried accessing the new features but found they were useless to me so I immediately cancelled the trial to avoid being charged.

I've now found a charge for 107 eur on my card on september 26th. I've contacted through the website but have not received a response. I need a refund immediately.

This has affected my monthly mortgage payment

Your company took $93.98 out of my account for services I cancelled on same day I took the trial membership from you all, I cancelled it that same day to avoid being charged but you took my money anyway. My name John Aldridge ph# [protected] things are hard enough with the pandemic without having a hundred dollars taken from my account transaction on 9/24/2020 location [protected], ut [protected] I hope you put it back into my account as quickly as you took it out and mark it for no more withdraws from my account. Thank you

I purchased My Heritage Complete package yesterday evening. I am extremely disappointed with the results. I am trying to contact them to cancel my subscription and I am unable to get through on the phone. Customer Service state the number has changed and new number is on their site. I am using the number from their site [protected]. (Ireland).

I tried to call another department and was asked to leave a recording with a phone number followed by ? I have no idea what she said.

I have checked for an email address and nothing is listed for them.

I have just checked my bank account and on 12/09 My heritage have taken £120.

I have not given permission for this payment to be taken. Been recently made redundant and this is a lot of money.

If anybody can suggest how I can get a refund it will be greatly appreciated.

Many thanks

I returned my dna kit reference as above in june this year, my husbands kit was sent back to you at the same time, he has has several notifications of dna matches since then some of which have been close matches and very helpfull with his family history.

Unfortunately I have had no matches at all, i'm sure that this can't be correct. Mght it be something to do with us both having the same email address? Would you please look into this and advise.

Thankyou

Regards susan pope,
Emal address - [protected]@manx.net