MyHeritage
reviews and complaints

My Heritage sent me an email saying I needed to update my credit card info or risk having my account closed. None of their links to update the credit card info work. I've left 3 messages on their voice mail to no avail. I want to keep my account, but this company seems to be really messed up from a customer service perspective. I just want someone to call me and take my updated info over the phone.

Eric Harris
[protected]
[protected]@gmail.com

Account [protected]

I have had an account since August 2020, which expires in August 2021. I mistakenly took out the 14 day free trial on December 28th 2020, as I had thought my August registration had been for 3 months. Realising I already had a whole year subscription, l cancelled the 14 day free trial today, exactly 14 days after taking it out. However, I see that you have debited my Paypal account for £65.40 today, for a year's subscription, following the free trial. I do NOT need two lots of subscriptions. Please refund the £65.40 taken from me today.
Joy Williamson

How can a legitimate company be impossible to call? I have called and called the only number available: 877-432-3135... What? No one can contact this company? The internet is full of complaints about this scam!
Cannot contact this company directly. Their phone number is no good!

I want a refund and a permanent cancellation! Please help!

I started to look at My Heritage and there is a 14 day Free Trial I have been charged £56 before the end of the free trial and before I had the opportunity to cancel. There are no email details to contact My Heritage just phone numbers. I have cancelled the next subscription but request a full refund as I had no opportunity to cancel - Account ID: [protected]

Thank you

Spent an hour and 34 minutes waiting to talk to someone this morning only to be cut off after explaining the problem.
Email arrived explaining they'd tried to call: no missed calls on my phone.
Suggested fix was not satisfactory.
account number [protected]
Programming fix needed: direct ancestors after 20 generations not classified

my name is leonard morris my adress is 15 park ave bloomfield ct.06002, i need back my money that was taken from my account, 12/04/20. my number is [protected]

Kan software niet installeren! Krijg de melding "kan de map niet vinden" . Daarna stopt de installatie

Spent an hour dialling the published my heritage customer support phone number which advised me to check their new customer care contact phone no. By checking back on their website. This led to a circular rabbit hole - website, nothing, phone, nothing etc. Half an hour wasted...

Then tried instant messenger for "help"... The helper chris y6a is either a total jerk or a robot. I asked 3 times for the customer care new phone # & each time was directed by "chris" to a my heritage on-line form to sign up & pay for ongoing monthly tech support.,!

I do not need this, I simply want to speak to a human being at customer support usa. On the never to be found customer care number.

Us this 21st century american customer service or what? After an hour of being driven mad I have totally given up. Susannah

Unbelievable, dreadful customer care...

I signed up for a 14 day free data trial on september 12th 2020. I immediately tried accessing the new features but found they were useless to me so I immediately cancelled the trial to avoid being charged.

I've now found a charge for 107 eur on my card on september 26th. I've contacted through the website but have not received a response. I need a refund immediately.

This has affected my monthly mortgage payment

Your company took $93.98 out of my account for services I cancelled on same day I took the trial membership from you all, I cancelled it that same day to avoid being charged but you took my money anyway. My name John Aldridge ph# [protected] things are hard enough with the pandemic without having a hundred dollars taken from my account transaction on 9/24/2020 location [protected], ut [protected] I hope you put it back into my account as quickly as you took it out and mark it for no more withdraws from my account. Thank you

I purchased My Heritage Complete package yesterday evening. I am extremely disappointed with the results. I am trying to contact them to cancel my subscription and I am unable to get through on the phone. Customer Service state the number has changed and new number is on their site. I am using the number from their site [protected]. (Ireland).

I tried to call another department and was asked to leave a recording with a phone number followed by ? I have no idea what she said.

I have checked for an email address and nothing is listed for them.

I have just checked my bank account and on 12/09 My heritage have taken £120.

I have not given permission for this payment to be taken. Been recently made redundant and this is a lot of money.

If anybody can suggest how I can get a refund it will be greatly appreciated.

Many thanks

I returned my dna kit reference as above in june this year, my husbands kit was sent back to you at the same time, he has has several notifications of dna matches since then some of which have been close matches and very helpfull with his family history.

Unfortunately I have had no matches at all, i'm sure that this can't be correct. Mght it be something to do with us both having the same email address? Would you please look into this and advise.

Thankyou

Regards susan pope,
Emal address - [protected]@manx.net

Signed up for a 14-day free trial on Aug 7th, 2020, and canceled it the next day or the same day. I never received anything in my email after canceling my trial so I have nothing to back that up but I am 100% always on top of my subscriptions. However, today on August 21st, 14 days later I received a charge on my Paypal for $89 for an annual Data subscription. The last email I received from MyHeritage was on August 8th; no email regarding a impending charge which I think should be something in place to avoid things like this. Now I am $89 poorer despite the pandemic that has seen me jobless! Per MyHeritage Terms and Conditions I am entitled to a refund within 30 days if I am not satisfied with the purchase and I am not satisfied.

I have sent an email to support @ ticket # 477139013.

Please help!

I didnt order from this company and they charge my account cant find no answer or talk to anyone they keep tell to sign in or log in to my when i use my email address they they doesn't have account with but they charge my bank under blbmyheritageltd.then when sign in cant get to page because my email address not in there computer i dont use but one email address

Dear Sir or madam

I am writing to complain about the fact that since recieving my DNA back, I have now been charged £112.80 on 23/7/20 by BLS My Heritage Limited but have no idea why as I have not downloaded any certificates etc.

My partner sent off for his DNA too but this was a serperate payment of £58.00 taken from our account on 19th July.

Please advise what this charge is for as I can't find any information.

Best wishes

June Bonell

This company hacked into a credit card I have never used or activated. There is a charge of $89.00 from My Heritage LTD dated 05/19/2020. This was on my PayPal Credit card that I have NEVER activated. They requested I get ahold of the company to request refund. Which is exactly what I am doing. This charge needs to come off my card immediately. My name is Rita Newberry phone # [protected]. The transaction # 1E647085AV4549945/Invoice # [protected]. I do not have to give you the credit card info as you already seen to have that.

My email address:
[protected]@virginmedia.com

The tree display is incorrect and I am unable to search or add to it.
I 'phoned UK Customer Services for call back but have not received a call.
See screen shot.
If you are unable to correct please arrange for a refund of my subscription.